Hermes Melendez Chavez

• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Analysed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
• Maintained updated records of purchased products, delivery information and invoices.
• Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
• Used project management tools and techniques for positive, successful outcomes.
• Built and nurtured professional relationships with wide range of stakeholders.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
• Developed and maintained project timescales, providing contingency planning to support timely completion.
• Assured project documentation followed internal quality standards.
• Managed workforce planning, compiling information for informed decision-making.
• Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
• Planned training schedules, prepared materials and booked necessary rooms and facilities.
• Managed confidential databases, ensured secure handling of sensitive information.
• Optimised data systems efficiency through regular system audits and updates.

• Co-develop value propositions and determine product pricing.
• Manage pricing and discount structure across portfolio.
• Provides input and direction in development of market positioning for commercial business data products and product lines, pricing, packaging, and product placement.
• Conducts research and analyses data on product positioning, pricing, revenue, competitive products and services, and market trends to identify relevant solution bundles and product enhancements.
• Act as POC for advertising operations team to address changes in ad-tech integration, addressing issues with delivery and trafficking of campaigns, including having sign off on quality of booked campaigns.
• Coordinate with marketing and communications staff on how to approach and implement open enrolment process.
• Identify and recommend changes to commercial insurance products to senior management based on competitive analysis to increase product positioning.
• Calculating positioning of area to increase productivity and flow of sales.
• Compiled and reviewed consumer data on patterns and preferences for marketing information.
• Defined product vision, strategy and roadmap of 1000+ new and existing products.
• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Monitored market trends and competitor performance and analysed gaps to update promotional strategies and maximise sales.
• Prioritised product backlog on different portals to achieve goals and targets.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions across internal portals and stand alone stores.
• Analysed market trends using customer data, research, market reports and regulations.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

• Managed store operations, ensuring smooth workflow.
• Developed staff training programmes to enhance skill set.
• Liaised with head office regularly for updates and guidelines.
• Boosted customer satisfaction by implementing innovative sales strategies.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Planned logistical operations for safe transportation, storage and sale of goods.
• Oversaw daily operations to achieve high productivity levels.

• New business start-up.
• Managed project scope and deadlines.
• Drove client retention through quality project execution.
• Designed project presentations and reports for executive teams.
• Secured new business opportunities by conducting research and networking.
• Tracked and communicated project status, timelines, budgets and action items from project inception to delivery.
• Negotiated with suppliers to reduce costs.
• Supply chain sourcing.
• Budget management.

Area manager - South of England

• Led and motivated talented project teams, consistently achieving against KPIs.
• Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
• Developed analytics tools to track project progress and impact.
• Presented shop update suggestions and layouts to management and stakeholders.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Monitored and replenished display inventory and restructured according to available stock.
• Tracked and documented metrics, and evaluated trends.