Herman D'Souza
Dunstable,Bedfordshire
Summary
Driven Sales Executive with strong leadership and communication skills, coupled with proven ability in building client relationships, rapport and closing deals. Expertise in strategic planning and team collaboration. Set to deliver significant revenue growth and enhance market presence.
Results-focused individual prioritising customer satisfaction. Excellent sales ability and communication skills. Proactive, opportunistic worker, driven to continuously exceed sales targets.
Determined sales and marketing professional with over 11 years of expertise in forming strategic relationships and retaining major accounts in B2B to grow sales channels.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sales executive
Brayleys Kia
Dunstable, Central Bedfordshire
01.2022 - 01.2025
- Delivering an excellent customer service constantly with consultative approach, understanding client's needs to craft exceptional sales journey, maintaining contact with customers throughout sales and pre-delivery process,
- Engaging with clients, offering finance quotes, organizing finance sign up and and pay outs, together with value-added products for a satisfactory profitable deal. Am TCF and FCA regulated
- Completed various courses in EV, SAF, Kia product knowledge and customer building and satisfaction
- Placing car orders in Kia System, monitoring updates, organizing PDIs, administration and handovers
- Managing sales enquiries proactively from inbound, finance renewal, service and past clients
- Built long-term relationships with customers and generated referrals from existing clients.
- Kept clear, detailed customer records to maximise future sales opportunities.
Sales Executive
Volvo cars north London
North London, Greater London
03.2015 - 12.2021
- Volvo certified consultant, able to thrive in a premium product, achieving sales targets, converting finance renewals, stacking finance quotes with value added products products and closing deals
- Process oriented from enquiry to handover and after sales support with clients' needs and satisfaction focused
- Well organized administrator, working thru Volvo gateway finance renewals
- Completed Volvo product courses i.e Living recharge live, Pure electric vehicles, plug-in hybrid, customer buying cycle, car credit marketing, renewals process and various e-learning
- Attended BCA valuation training
Sales Executive
Chiswick Honda
London, Greater London
01.2012 - 03.2015
- Influenced buying decisions and closing sales, did test drives and product presentation of Honda cars, offering quotes, closed sales.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Constantly sold 16 plus new and used cars every month with high customer satisfaction
- Was selling new and used Honda retail and motability cars, upselling car finance and insurance products
Sales Consultant
Autoquake Limited
London, Greater London
12.2010 - 12.2011
- Company Overview: Online Internet firm
- Offered finance quotes, upselling insurance, closing sales, explaining pre contract, getting finance signed for pay outs and assisting the Business Manager
- Attended Blackhorse car finance training
- Penetrated 90% online internet leads, finance 33%, warranties 35%, gap 50% and paint protection 25%
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Auto quake went into administration and the company was shut down
Sales Executive
Mercedes Benz Retail Group
London, Greater London
08.2010 - 11.2010
- Completed 2 weeks' induction and sales training on technology and processes at Mercedes Benz, Brooklands
- Followed Mercedes sales process aiming high customer service
- Operated on kerridge, cezar, oasis systems
- My wife had serious spinal collapse condition and was hospitalized for long time, hence relinquished the job
Sales Executive
Car Giant Limited
London, Greater London
11.2006 - 07.2010
- Was selling around 65 units per month, warranty 30%, Gap 40%, paint protection 30% at Car Giant supermarket
- Completed mandatory courses every year in business principles, GDPR, insurances and money laundering
Sales Executive
E.H. Hassells, Sennebogen
London
01.2008 - 11.2008
- Presented project consultants with Sennebogen Cranes technology, using power point presentation, discussing requirements, offering technical and commercial quotations
- Gave feedback on project activities
- Attended training at Sennebogen Germany and SED Corby UK
- Was working 2 days per week on part time
Commercial Manager
Terex Demag Limited
London, Greater London
10.2005 - 10.2006
- Was overseeing contract cycle agreements, organized engineers call-outs, pre-planned service, engineers schedule which saved downtime, mitigating potential disputes and conflicts.
- Organized warranty spare parts and repairs immediately, by coordinating with Demag, PPM and OEM firms
- Negotiated, resolved insurance claims, Sorted and sent warranty spare parts claims to Demag and PPM factories for reimbursement
- Service Department made £4.5 million profit
- Was working on SAP R3, intranet and extranet systems, from Terex Demag Germany and PPM France
Sales Manager
Liebherr GmbH - E. A. Juffali and Brothers
Dammam, Eastern Province, Saudi Arabia
01.1995 - 09.2005
- Liebherr gave me an opportunity to start a branch at Eastern Province of Saudi Arabia.
- Penetrated niche business accounts, grew market share from 5% to 33% in 3 years and steadily increased Liebherr branch to a full profit centre
- Won for Liebherr, tender of 8 mobile cranes - 50 tons and 90 tons worth around 5.4 million pounds for the first time and 1 mobile crane 500 ton of 2.2 million pound from Saudi Arabian Oil Company (Saudi Aramco)
- Partnered with Rezayat Sparrow, ACT, Osais, rental firms, sold more than 100 Liebherr crawler and mobile cranes
- Managed key accounts, resulting in consistent revenue generation.
- Sold around 20 New batching plants and around 250 transit mixers to concrete suppliers
- Wrote and finalized tenders, proposals and won various contracts
- Enhanced business relations with oil and steel industrial firms, plant hire, sea ports, gaining markets share, selling excavators, loaders, bull dozers, plant equipment, offshore and harbor cranes
- Leased tower cranes
- Followed various projects & market activities, sold 215 units' machines worth 100 million pounds in my tenure
- Coordinated engineers training, service, spare parts
- Planned delivery transport logistics of tower cranes
- Provided feasibility consultancy at client's sites, using crane load charts and lift configurations, LICCON planner based on project analysis blue prints offering solutions from Liebherr and managed key accounts
- Represented Liebherr at seminars and meetings
- Attended exhibitions - Saudi Build and BAUMA Germany
Education
Bachelor of Commerce and Economics - Accountancy and Economics
Bombay University
Bombay, IndiaSkills
- Retail, Territory and account management, Business-To-Business sales
- SAF accredited - Car Finance Transactions - Motability specialist
- Terex Demag, Sennebogen, Liebherr cranes and machinery
- Lean process workshops - ISO 9001 TUV
- Negotiation tactics, Closing Strategies
- Client communication, Customer relationship management, Customer Service
sections.external_links.name
Languages
Hindi
Fluent
Konkani
Native
Arabic
Beginner
Marathi
Beginner
English
Fluent
Custom
Am a competent toastmaster (CTM - public speaking) at Toastmasters International.
Affiliations
- Reading, Badminton, Scuba Diving
Accomplishments
Completed CTM - Competent Toastmaster at Toastmasters International
Studied various courses - Growing as a manager, People management skills, Fundamental approach to sales techniques (FAST). Sales leadership and Business fundamentals customer engagement.
Certification
SAF - Specialist Automotive Finance
References
References available upon request.
Timeline
Sales executive
Brayleys Kia
01.2022 - 01.2025
Sales Executive
Volvo cars north London
03.2015 - 12.2021
Sales Executive
Chiswick Honda
01.2012 - 03.2015
Sales Consultant
Autoquake Limited
12.2010 - 12.2011
Sales Executive
Mercedes Benz Retail Group
08.2010 - 11.2010
Sales Executive
E.H. Hassells, Sennebogen
01.2008 - 11.2008
Sales Executive
Car Giant Limited
11.2006 - 07.2010
Commercial Manager
Terex Demag Limited
10.2005 - 10.2006
Sales Manager
Liebherr GmbH - E. A. Juffali and Brothers
01.1995 - 09.2005
Bachelor of Commerce and Economics - Accountancy and Economics
Bombay University
Similar Profiles
Alice EdwardsAlice Edwards
HR Manager at Brayleys Cars LtdHR Manager at Brayleys Cars Ltd
Amy AndrewsAmy Andrews
Marketing Manager at Brayleys CarsMarketing Manager at Brayleys Cars
Jacqueline Conry-GarrettJacqueline Conry-Garrett
Finance Manager at Fredericksburg Kia/Safford KiaFinance Manager at Fredericksburg Kia/Safford Kia
Tracey KovacsTracey Kovacs
Passenger assistant at Central Bedfordshire councilPassenger assistant at Central Bedfordshire council
Kayleigh AbdallaKayleigh Abdalla
Higher level teaching assistant at Houghton Regis Primary SchoolHigher level teaching assistant at Houghton Regis Primary School