Herlin Lal Kaur
London,Middlesex
Summary
A professional, customer-focused individual with strong experience in delivering high-quality service within fast-paced and demanding environments. Skilled in engaging with customers, resolving queries efficiently, and maintaining a positive and professional attitude at all times. Demonstrates excellent communication, interpersonal, and problem-solving skills, with a proven ability to adapt to diverse situations and meet the needs of individuals from all backgrounds. In addition to extensive customer service experience, I have developed strong interpersonal awareness, conflict resolution, and decision-making skills through voluntary public service work as a Special Constable. This has enhanced my ability to remain calm under pressure, communicate effectively in challenging situations, and uphold the highest standards of professionalism and integrity. Committed to providing exceptional service and ensuring every interaction leaves a positive impression, I take pride in representing my team and organisation with confidence and care.
Overview
3
3
years of professional experience
Work history
Food and Beverage
Hobbledown Heath
Hounslow, Middlesex
2023.05 - Current
- Executed daily tasks with precision and efficiency.
- Supported queue management to reduce customer waiting times.
- Kept work area tidy and organised to enhance productivity.
- Addressed customer complaints promptly, bolstering brand reputation.
- Handled cash accurately and performed till reconciliations to minimise discrepancies.
- Adhered to health and safety protocols to maintain a secure work environment.
- Prepared ingredients ahead of service to streamline cooking processes.
- Managed food storage and cleaning in compliance with sanitation standards.
- Exhibited respect and friendliness while assisting colleagues and customers.
- Cultivated a positive workplace atmosphere and encouraged teamwork among staff.
- Collaborated effectively with team members to ensure seamless operations.
Special constable
Metropolitan Police Service
Hounslow, Middlesex
2025.04 - Current
- Engaged with the public during patrol duties.
- Assisted in handling sensitive situations, promoting understanding and professionalism.
- Executed stop and search procedures when required, ensuring public safety.
- Responded to emergency calls for assistance, delivering immediate help.
- Enhanced community relations through regular foot patrols.
- Addressed anti-social behaviour cases promptly, reducing disturbances in the community.
- Supported victims of crime with reassurance and advice as necessary.
- Directed traffic during public events, ensuring safety and smooth flow.
- Coordinated with full-time officers, sharing critical information on local issues.
- Participated in arrest procedures, contributing to law and order.
- Collaborated with security agencies to improve community safety and security efforts.
- Attended training sessions routinely, enhancing knowledge of policing methods.
Education
A-Levels -
Brentford Sixth Form
Brentford, Ealing 09/2022 - 08/2024
Bachelor of Science - Criminology and Sociology
St Marys University Twickenham
Twickenham, Richmond upon Thames 09/2024 -
GCSEs -
Brentford school for Girls
Brentford, Ealing 10/2020 - 08/2022
Skills
- Communication skills
- Customer service excellence
- Active listening
- Computer literacy
- Leadership abilities
- Team collaboration
- Time management
- Problem solving
- Critical thinking
- Adaptability
Languages
English
Native
Punjabi
Native
Hindi
Fluent
Urdu
Fluent
Spanish
Beginner
Affiliations
- Reading
- Badminton
- Researching
Accomplishments
Jack Patchy Award - 2024
Voluntering Experience
- School Prefect
Selected as a School Prefect in recognition of strong leadership, responsibility, and positive conduct. Supported teachers and staff in maintaining a well-organised school environment, assisted in coordinating school events, and acted as a role model for fellow students by promoting respect, teamwork, and school values. - Police Cadet
Participated in a structured police cadet program focused on discipline, teamwork, and community engagement. Assisted in community events and safety initiatives, developed leadership and communication skills, and gained a foundational understanding of law enforcement procedures and public service responsibilities.
References
References available upon request.
Timeline
Special constable
Metropolitan Police Service
2025.04 - Current
Food and Beverage
Hobbledown Heath
2023.05 - Current
A-Levels -
Brentford Sixth Form
09/2022 - 08/2024
Bachelor of Science - Criminology and Sociology
St Marys University Twickenham
09/2024 -
GCSEs -
Brentford school for Girls
10/2020 - 08/2022