HENSIE FERNANDES
GREENFORD,LON
Summary
Highly skilled data professional with expertise in data models, database design development, and data mining. Proficient in statistical analysis tools, Power BI, R Studio, SQL, and Python. Demonstrates strong analytical and problem-solving skills with a proven ability to manage time effectively. Adept at data collection, organisation, and analysis with effective communication skills. Experienced in teamwork and leadership roles with additional proficiency in C, C++, Linux, and Java.
Overview
1
1
year of professional experience
Work history
Office Assistant
Yolotripz
Mangalore
04.2023 - 04.2024
- Handling responsibilities such as managing schedules, answering phone calls, organizing files, sorting mails and welcoming visitors
- Performing clerical and administrative duties for an office
- Ordering office supplies and stock supply stations also marking travel arrangements for staff
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
Graduate Engineering Trainee
Glow touch Technologies
Mangalore
12.2022 - 03.2023
- Provided technical support and troubleshooting assistance for software and hardware issues, ensuring timely and accurate resolution
- Assisted customers via phone, email, and chat to resolve technical problems, maintaining high standards of customer service
- Collaborated with cross-functional teams to identify and address recurring issues, improving system performance and customer satisfaction
- Documented and tracked technical issues and solutions to build a knowledge base for future reference
Education
Master's - Data Analytics
London metropolitan university
London 09/2024 -
Bachelor of Computer Application - COMPUTER APPLICATION
Alva's College
KARNATAKA 08/2019 - 09/2022
Pre-University Course - COMMERCE
S. S Angle Higher Secondary School
INDIA 06/2016 - 04/2018
Skills
- Database design development
- Data mining
- Proficiency with statistical analysis tools
- Power Bi
- R studio
- SQL
- Python
- Strong analytical skills
- Problem-solving skills
- Time Management
- Data collection
- Data organization
- Data analysis
- Effective communication skills
- Teamwork
- Leadership
- C
- C
- Linux
- Java
- Customer Service
- Help desk experience
- Website troubleshooting
Custom
- Excel Skills for Business: Essential, Online non-credit course, Macquarie University, Coursera
- Programming for Everybody (Getting started with Python), Online non-credit course, University of Michigan, Coursera
- Facecam attendance-based system, Html, Python 3.9
Timeline
Office Assistant
Yolotripz
04.2023 - 04.2024
Graduate Engineering Trainee
Glow touch Technologies
12.2022 - 03.2023
Master's - Data Analytics
London metropolitan university
09/2024 -
Bachelor of Computer Application - COMPUTER APPLICATION
Alva's College
08/2019 - 09/2022
Pre-University Course - COMMERCE
S. S Angle Higher Secondary School
06/2016 - 04/2018
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