HENRY CHUKWUMA MELENU

• Oversaw core network equipment (routers, firewalls, SAN/NAS storage solutions) and deployed intrusion prevention systems to enhance corporate data security.
• Led the infrastructure team for the implementation of the Transmission Company Of Nigeria Enterprise Resource planning (ERP) Solution.
• Developing, testing, and implementing robust disaster recovery and backup frameworks to minimize downtime and defend against external threats
• Led in the design, implementation and configuration the TCN mini datacentre for 10 locations in Nigeria.
• Administered day-to-day system operations, managing internal network, VPN, Microsoft Active Directory (AD), and system backups to ensure operational continuity.
• Designed and Configured the present TCN Hybrid Private Cloud solution.
• Supports and configures several critical network areas including but not limited to: Windows Enterprise Servers, VMWARE ESX and Storage Area Networks, Active Directory, LDAP, Microsoft Exchange, Dell Server configuration, Implements, maintains, and troubleshoots Enterprise applications, Deploys and configures new servers, server hardware components and new business applications; provides third level support to assist the Desktop Support Group.
• Administered day-to-day system operations, including internal network, VPN, Microsoft Active Directory (AD) and system backups.
• Administration of Active directory, troubleshooting and administration.
• Managed Palo Alto Firewall and network security systems, establishing and enforcing policies while analysing security requirements to implement perimeter security changes.
• Utilizing industry best practices for security, disaster recovery, business continuity, change control, the engineer will design, configure, manage and troubleshoot a variety of network IPS/IDS technologies.

• Manage and administer ALL IT infrastructure in-house.

Managed virtualised infrastructure across VMware vSphere, Hyper-V, and Microsoft Azure, achieving optimal performance and reliability.

• Designing and configuring Infrastructure solutions Working with infrastructure components (networking, server platforms, storage, applications, capacity planning/sizing)
• Providing technical remote support for all customers.
• Tech Troubleshooting: Install, diagnose, repair, maintain, and upgrade desktops, laptops, virtual machines, and essential software.
• Managing identity access management (IAM) platforms like Active Directory
• Administered day-to-day system operations, overseeing management of internal network to ensure seamless connectivity and performance.
• Administered Office 365 services, including user management and configuration.
• Provided comprehensive IT support, encompassing design and specification of technical solutions, deployment, NOC, service, project delivery, and documentation in collaboration with engineers, sales, and customers.
• Designing, creating, and updating strict runbooks, system workflows, and technical standard operating procedures (SOPs).
• Create accurate and compelling technical solutions with full specifications and supporting materials for quotations, bids and proposals.
• (VMware vSphere, Hyper-V) and cloud spaces Microsoft Azure)

• Managed centre activities encompassing training and class management, ensuring operational efficiency.
• Managed daily operations of IT labs to ensure smooth functioning and support for users.
• Prepared sessions and delivered training according to established guidelines and materials.
• Creating Batch launch and managing the training logistics (training room booking, manage access) and sharing detailed information to participants and trainers in advance.
• Ensuring onsite training event activities are performed as per the 'Event Readiness Process/System'.
• Ensuring the Event Facilities are set up correctly and have the necessary equipment.
• Coordinated communication with local suppliers to ensure timely delivery of training materials.
• Arranging for the training materials, manuals, and other instructional aids; arranging for equipment set up.
• Supporting the facilitator and ensure they have the required access to the facility.
• Communicating with instructors and outside vendors in both written and spoken correspondence.
• Updated attendance records, reports, and assessments to maintain accurate tracking of student progress.
• Prepared monthly, quarterly, and annual reports along with testimonials, feedback, and case studies to evaluate training effectiveness.
• Conducting assessment of students.
• Monitor completion of training activities - Pre-work, Certificates.
• Providing Emergency support / help for training.