Highly driven professional with a strong background and experience in IT Support analysis, data analysis, reporting, and visualisation. Skilled in extracting meaningful insights from complex datasets to drive informed business decisions. Proficient in utilising various analytical tools and techniques to identify trends, patterns, and opportunities. Skilled troubleshooter with a rational and organised approach to work, able to quickly identify and resolve complex technical issues A wonderful team player who can relate and work efficiently with diverse groups. Experienced in using structured language tools, such as Microsoft SQL, for querying and scripting purposes, facilitating the seamless integration of various IT systems and applications.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Data Analyst | Business Intelligence Analyst
RKY Consulting Limited, UK.
01.2023 - 11.2023
Identify, evaluate, and implement external services and tools to support data validation and cleansing while ensuring a 20% increase in data quality; produce and track key performance indicators to measure progress.
Gather and document detailed business requirements using appropriate tools and techniques, to manipulate, analyse, and interpret complex data sets relating to the employer's business while ensuring a 25% improvement in data accuracy.
Manage new data projects from end-to-end, gather requirements through implementing recent reports, and extract valuable insights from large structured and unstructured data sets.
Develop and maintain a benchmarking database for productivity and service quality, ensuring a 15% increase in performance transparency and best practice support.
Communicate with stakeholders to understand data content and business requirements, using tools and techniques to visualise data in easy-to-understand formats, such as diagrams and graphs, while ensuring a 28% improvement in the clarity and effectiveness of communication.
Implement data analysis, data collection systems and other strategies that optimise statistical efficiency and quality by 15%.
Operationalize business intelligence solutions and conduct advanced analytics to identify opportunities and strengths to meet business goals while ensuring a 20% increase in the accuracy and timeliness of insights.
Liaise with external and internal stakeholders to identify strategic business areas that could benefit from analysis; review data collection processes and assess the validity of the stored information.
Optimise the databases, execute data updates, queries, and deletions using SQL, and streamline the reporting process by fine-tuning SQL scripts to automate daily reporting, resulting in significant time savings and improved reporting accuracy.
Transform raw input data into valuable information using various analytical methods, including calculations, sorting, and filtering, providing insightful reports and analysis for decision-making.
Liaise with external and internal stakeholders to identify strategic business areas that could benefit from analysis; review data collection processes and assess the validity of the stored information
Relocated and took time to settle in
*
09.2022 - 12.2022
Data Analyst/Power BI Consultant
Globus Bank
06.2020 - 08.2022
Imported data from SQL Server DB, Azure SQL DB to Power BI to generate reports.
Partnered with Business analysts, Data architects and business stakeholders from various teams to understand business processes, document project requirements and translate them into data insights to help them achieve their business goals.
Designed SSIS Packages to consolidate data from various sources like Text Files, XML Files, Excel, and Access to SQL.
Used SSIS to create ETL packages to validate, extract, transform and load data to data warehouse/ data mart.
Developed SQL Queries and Stored Procedures to fetch data from different tables in remote databases using joins for report purposes.
Created calculated columns and measures using DAX for KPI's in Power BI Desktop.
Developed visual reports and created relational model using Power BI Desktop.
Secured the reports using row-level security on data in Power BI Desktop.
Created dashboards that provide aggregate information regarding daily departmental operations and performed ad hoc analysis to identify potential issues.
Developed and shared Power BI reports and dashboards with various user groups in Power BI service.
Installed and configured Enterprise gateway and Personal gateway in Power BI Service to connect to data source and schedule data refresh of Power BI datasets as per business requirement.
Scheduled the reports to run on daily and weekly basis in report manager and email them to managers and analysts to review in excel spread sheet.
Help Desk Analyst (1st Line)
CAP, Plc
05.2020 - 06.2021
Investigated and assessed processes and scrutinised technical and procedural manuals for non-technical users, which ensured process accuracy.
Appraised hardware, software and transmission service options and identified optimal solutions, ensuring they aligned with evolving business needs.
Strategised, prioritised and supervised own workflow within tight timeframes, which met demands and ensured seamless IT support services, thus achieving a 70% customer satisfaction rate.
Escalated critical technical issues promptly to senior stakeholders, reducing downtime by 30% and enhancing system reliability by 25%.
Organised technical information and account data that supported strategic decision-making, resulting in a 15% increase in response time.
Maintained comprehensive Excel spreadsheets, tracked resolution metrics and conducted detailed reconciliation of lagging areas which identified opportunities for process improvement.
IT Intern | Data Analyst Intern
Metrics Technologies
02.2018 - 05.2019
Collaborated with cross-functional teams, including product managers, engineers, and marketers, to define and implement data-driven solutions.
Employed diverse communication channels to accelerate the completion of filings, reports, spreadsheets, agendas, departmental special events, and assigned special projects.
Identified opportunities to optimise data processes and workflows, proposing and implementing solutions which improved efficiency and accuracy by 15%.
Developed and maintained data documentation, including data dictionaries, metadata, and business glossaries for the organisation, increasing workflow efficiency by 7%.
Resolved technical support requests and offered valuable guidance and assistance to colleagues on IT-related matters, increasing client satisfaction by 10%.
Implemented effective methods for organising, storing, and analysing data focusing on security and confidentiality, resulting in a 10% reduction in data loss.
Education
Diploma - Engineering (Civil)
Auchi Polytechnic
/2014 - /2016
Bachelor of Engineering - Engineering (Civil)
University of Benin
/2016 - /2020
Master of Science - Information Technology
Bournemouth University
United Kingdom
/2022 - /2023
Skills
Data modelling
Power BI
Data validation
Statistic analysis
Business intelligence expertise
Artificial Intelligence
Data profiling
Data science
Sales data analysis
Information gathering
Trend forecasting
Financial analysis
Medical data expertise
Data visualisation
Financial reporting
Data quality assurance processes
Data entry
Defect tracking
Problem solving
Closing processes
Data formatting
Data analysis
Finance management
Technical writing
Business analysis
Project budgeting
Regulatory compliance
Technical analysis
High-value project management
Financial statements
Payroll
Data collection and analysis
Financial management
Core Tools
SQL
Tableau
Alteryx
Power BI
MS Excel
MS Word
MS PowerPoint
Certification
CPD Accredited, Data Analysis and Business Intelligence 2023