Henry Yiadom
Nottingham
Summary
Outgoing and resilient support professional with 8+ years combined professional and personal experience delivering person-centred care and support in residential, supported-living, and home settings. Skilled in trauma-informed practice, behaviour management, and safeguarding young people with complex needs. Currently apply health and nutrition expertise—gained through MSc Dietetics studies and a first-class honours degree—to develop practical wellbeing interventions, including meal planning, physical activity promotion, and lifestyle behaviour change for service users, family, and friends. Proactive and autonomous; trusted as a floating support worker to de-escalate crises, supervise shifts, and drive across multiple homes to assist lone-working colleagues and maintain smooth service continuity.
Overview
5
5
years of professional experience
6065
6065
years of post-secondary education
1
1
Certification
Work history
Support Worker
Bright Futures Accommodation
Nottingham
2023.09 - 2026.02
- Deliver trauma-informed support to young people in supported living, including managing challenging behaviour and harmful CSE, CCE risks.
- Provide floating support across multiple homes using company vehicle, offering emergency cover, staff supervision and taking YPs on CAMHS,
- Manage key working sessions, support-plan reviews, and bi-weekly reporting to social workers.
- Maintain high-quality documentation including daily logs, incident reports, risk assessments, and running records.
- Oversee household budgets, and domestic rotas while maintaining safe, homely environments.
- Recent CPD: Trauma-Informed Practice Certificate; Flexebee training in Child Exploitation, Neglect, County Lines, Duty of Care, First Aid Essentials, Managing Challenging Behaviour (2025)
Night Receptionist
Travelodge Nottingham Riverside
Nottingham/ Manchester
2022.01 - 2023.06
- Managed overnight operations independently, responding to emergencies, guest concerns, and security incidents.
- Created precise, detailed data records, capturing all relevant information for reliable reference.
- Total of 5 Journey Walks done throughout night while always keeping lone worker device on us for safety.
- Attending to any need any guests may have using resources given to us and much more.
Call Centre Agent
Sitel Group
Manchester
2021.06 - 2021.09
- Delivered empathetic customer service during high-volume pandemic period, achieving strong 87% satisfaction scores.
- Documented case notes in AWS systems to ensure accurate record-keeping and support efficient follow-up.
- Handled escalated complaints, effectively de-escalating tense situations and preserving customer relationships.
Education
MSc - Dietetics
Birmingham City University
Birmingham (commute)BSc (Hons) - Physical Activity, Health & Nutrition
University of Derby
Derby /2023 - 2025.06
Access to HE Diploma - Sport Science
Nottingham College
NottinghamNVQ Level 1 & 2 - IT Computing
Nottingham College
NottinghamSkills
- Documentation & Communication: Key working sessions, professional recording, management reporting
- Confident Communicator: Builds rapport with young people and professionals; adapts style to emotional states
- Adaptability: Can-do attitude, lone working, floating support, coordination with colleagues, able to work under pressure
- Resilience: Experienced with emotionally demanding situations and lone-working
- Initiative: Happy to take initiative, only with authorisation of management
- Professional Development: Actively seeking to build on career cv
- Reliability: Consistent flexibility, and long-term commitment
- Service-oriented Mindset: Trauma-informed practice, young person safeguarding, behaviour de-escalation, risk assessment
Certification
- Level 2 Gym Instructor (Active IQ)
- Level 3 Personal Trainer — In progress, completion July 2025
- Trauma‑Informed Practice Certificate; Flexebee training in Child Exploitation, Neglect, Duty of Care, First Aid Essentials, Managing Challenging Behaviour (2025)
References
References available upon request
Languages
English
Fluent
Italian
Advanced
German
Intermediate
Timeline
Support Worker
Bright Futures Accommodation
2023.09 - 2026.02
Night Receptionist
Travelodge Nottingham Riverside
2022.01 - 2023.06
Call Centre Agent
Sitel Group
2021.06 - 2021.09
MSc - Dietetics
Birmingham City University
BSc (Hons) - Physical Activity, Health & Nutrition
University of Derby
/2023 - 2025.06
Access to HE Diploma - Sport Science
Nottingham College
NVQ Level 1 & 2 - IT Computing
Nottingham College