Henry Werigbelegha
Motherwell,North Lanarkshire
Summary
Support worker with extensive experience in home care and assistance for elderly individuals, convalescents, and persons with disabilities. Proficient in personal care, health monitoring, and emotional support, ensuring client dignity and independence. Skilled in medication administration, mobility assistance, and household management, with a strong focus on safety and individualized care. Collaborates effectively with families and healthcare professionals to implement tailored care plans.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer Support Advisor
HMRC
01.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Monitored service performance metrics to identify areas for improvement and implement solutions.
- Trained and mentored junior staff on best practices in customer support and problem resolution.
- Utilised customer relationship management systems to log interactions and track case progress.
Support Worker
Bloem Healthcare Ltd
Wolverhampton
06.2024 - 06.2025
- Assisted clients with daily living activities, promoting independence and well-being.
- Provided emotional support and companionship, enhancing clients' quality of life.
- Collaborated with healthcare professionals to develop and implement care plans.
- Monitored clients' health and behaviour, reporting changes to relevant personnel.
- Maintained accurate documentation of client progress and service delivery.
- Ensured cleanliness and safety of living spaces, adhering to health and safety regulations.
Customer Support Worker
Teleperformance UK
Bristol
04.2023 - 01.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Collaborated with team members to develop strategies for improved service delivery.
- Documented customer interactions and feedback to identify areas for process improvement.
- Guided vulnerable claimant in navigating claims process to obtain rightful benefits.
- Counselled Claimant on necessary steps to avoid decrease in benefit amount.
Field worker
Angel Discovery
Lagos
01.2019 - 12.2022
- Directed daily operations while maintaining compliance with safety regulations and quality benchmarks..
- Streamlined logistics to enhance efficiency in stock management and distribution processes.
- Guided new team members in understanding operational procedures and best practices.
- Nurtured and managed effective relationships with clients to promote satisfaction.
Education
Bachelor of Science - Management
Niger Delta University
Wilberforce-Island, Nigeria 08.2004 - 10.2008
Master of Science - Counseling Psychology
University of Benin
Benin-City, Nigeria 01.2011 - 05.2014
Skills
- Listening and comprehension
- Professional boundaries understanding
- Empathy for clients
- resilience in difficult situations
- Elderly assistance proficiency
Timeline
Customer Support Advisor
HMRC
01.2025 - Current
Support Worker
Bloem Healthcare Ltd
06.2024 - 06.2025
Customer Support Worker
Teleperformance UK
04.2023 - 01.2025
Field worker
Angel Discovery
01.2019 - 12.2022
Master of Science - Counseling Psychology
University of Benin
01.2011 - 05.2014
Bachelor of Science - Management
Niger Delta University
08.2004 - 10.2008