Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Henry Welsh

Stoke-on-Trent

Summary

Customer service expert with proven ability in problem-solving and risk assessment. Skilled in cash handling, machine maintenance, and safety checks, ensuring operational efficiency. Strong communicator with a focus on team collaboration and time management. Ready to apply skills in a dynamic setting to achieve organizational goals.

In my free time I work on projects such as music production and video editing as I enjoy improving my skills and keeping busy.

Overview

3
3
years of professional experience

Work history

Arcade Attendant

HB Leisure
Stoke-on-Trent
03.2024 - 05.2025
  • Organising stock.
  • Handling money.
  • Trained to know how to run each arcade in the resort independently.
  • Independently able to set up, clean, and open ready for guests.
  • Stocking the area.
  • Running safety checks.
  • Fill out a check sheet for risk assessment, fire safety, and area maintenance.
  • Run a redemption desk and handle guest and machine problems.
  • Able to resolve guest issues without asking for the manager's help.
  • Able to fix machines and potential issues, with a good understanding of machine parts.
  • Able to work under pressure with no supervisor or managerial support.
  • Able to clean the area to the highest standards.
  • Able to count stock, carry out an efficient close-down procedure.
  • Able to assist other staff with questions and guide people to their best.
  • Managed stocking and tracking of prizes with precision.
  • Facilitated minor repairs on machines when necessary, reducing downtime .
  • Explained rules and procedures of games to customers for clarity and fairness.
  • Resolved customer complaints promptly, ensuring their satisfaction.

Guest Experience Host

Merlin Entertainments
Stoke-on-Trent
03.2023 - 11.2023
  • Too stick to my designated area, collecting rubbish with a litter stick, and clearing guest paths so the paths look presentable.
  • Talk to guests, smile, and greet.
  • Able to deliver perfect answers to guests' questions to ensure they have a full understanding of the topics they have asked about.
  • Too have a great knowledge of the resort to ensure I am able to answer guests' questions as quickly and as informatively as possible.
  • Too have an approachable appearance. Able to recognise guests that may need assistance and support them in the best way possible.
  • Able to use a radio to contact departments that may need to be informed of problems requiring additional staff. such as medical and security.
  • Able to answer radio calls and attend situations where I am needed to assist.
  • Trained to help with lost person cases to ensure the guests are reunited as quickly as possible.
  • Balanced reception duties meticulously, ensuring administrative tasks did not overshadow attention towards guests.

Rides Host

Merlin Entertainments
Stoke-on-Trent
03.2022 - 11.2023
  • General cleaning.
  • Ride pre-start checks.
  • Customer service.
  • Ensuring all guests follow the ride restrictions.
  • Managing the queue line.
  • Checking restraints, Ensuring full safety.
  • Using ride control panels.
  • Trained to be able to evacuate guests safely and correctly.
  • Participated in daily briefings for updated information on park operations.
  • Delivered clear instructions to riders for their safety and enjoyment.
  • Worked flexible shifts including weekends and holidays, meeting business demand efficiently.

Education

Some College (No Degree) - Music Technology

Newcastle College

Skills

  • Positive attitude and enthusiasm
  • Cash handling
  • Machine maintenance
  • Risk assessment
  • Guest issue resolution
  • Safety checks
  • Attention to detail
  • Team assistance
  • Time management
  • Flexibility
  • Customer service excellence
  • Communication skills
  • Independent problem-solving
  • Team collaboration
  • General knowledge

Custom

  • I have great interest in design I'm inspired to create media such as films and music
  • I like video games and creativity

Timeline

Arcade Attendant

HB Leisure
03.2024 - 05.2025

Guest Experience Host

Merlin Entertainments
03.2023 - 11.2023

Rides Host

Merlin Entertainments
03.2022 - 11.2023

Some College (No Degree) - Music Technology

Newcastle College

Similar Profiles

Create profile
Henry Welsh