Henry Uwoloh
Liverpool
Summary
Positive and upbeat Customer Service Specialist bringing almost 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Rehabilitation Support Worker
CIC Gordon House
3 2023 - Current
- Delivered a caring, supportive and nurturing environments, which young people felt secure and free from harm.
- Provided assistance in attending various external activities, from medical and social care appointments to shopping and swimming.
- Built positive, professional relationships with young people in care, developing tailored support to suit their needs.
- Remained calm under pressure to effectively and appropriately deal with emotional and behavioural difficulties.
- Communicated with clients to better understand goals and develop strategies to achieve them.
- Helped children with day-to-day health and wellbeing, including support with washing, dressing and feeding.
- Promoted a positive atmosphere within rehabilitation settings, inspiring hope and motivation among recovering individuals.
- Enhanced patient experience by providing compassionate support and care throughout their rehabilitation process.
- Scheduled providers according to patient need to use resources efficiently.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Analyzed trends and data to inform decision-making and program development.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance and support to staff members.
- Implemented strategies to increase public awareness of social and community service programs.
Customer Service Advisor
Abbey Logistics
11.2021 - 02.2023
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Input customer information, call notes and personal data onto internal database.
- Maximised customer satisfaction by resolving service issues promptly.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Customer Service Assistant
A1 Cash & Carry
03.2021 - 09.2021
- Stocked and rotated inventory regularly.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Assisted with product selections according to individual requirements and preferences.
Customer Service Advisor
Dhamecha
05.2019 - 01.2021
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Assisted with product selections according to individual requirements and preferences.
- Delivered accurate and personalised resolutions to queries to enhance brand loyalty.
Education
Certificate of Higher Education - Housing Authority
Housing Officer
Liverpool, LIVBachelor of Business Administration - Business Management
Liverpool Hope University
Liverpool, LIVA-Levels -
mason college
LagosSkills
Timeline
Customer Service Advisor
Abbey Logistics
11.2021 - 02.2023
Customer Service Assistant
A1 Cash & Carry
03.2021 - 09.2021
Customer Service Advisor
Dhamecha
05.2019 - 01.2021
Rehabilitation Support Worker
CIC Gordon House
3 2023 - Current
Certificate of Higher Education - Housing Authority
Housing Officer
Bachelor of Business Administration - Business Management
Liverpool Hope University
A-Levels -
mason college
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