Henry Uwoloh
Liverpool
Summary
Positive and upbeat Customer Service Specialist bringing almost 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Rehabilitation Support Worker
CIC Gordon House
3 2023 - Current
- Delivered a caring, supportive and nurturing environments, which young people felt secure and free from harm.
- Provided assistance in attending various external activities, from medical and social care appointments to shopping and swimming.
- Built positive, professional relationships with young people in care, developing tailored support to suit their needs.
- Remained calm under pressure to effectively and appropriately deal with emotional and behavioural difficulties.
- Communicated with clients to better understand goals and develop strategies to achieve them.
- Helped children with day-to-day health and wellbeing, including support with washing, dressing and feeding.
- Promoted a positive atmosphere within rehabilitation settings, inspiring hope and motivation among recovering individuals.
- Enhanced patient experience by providing compassionate support and care throughout their rehabilitation process.
- Scheduled providers according to patient need to use resources efficiently.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Analyzed trends and data to inform decision-making and program development.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance and support to staff members.
- Implemented strategies to increase public awareness of social and community service programs.
Customer Service Advisor
Abbey Logistics
2021.11 - 2023.02
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Input customer information, call notes and personal data onto internal database.
- Maximised customer satisfaction by resolving service issues promptly.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Customer Service Assistant
A1 Cash & Carry
2021.03 - 2021.09
- Stocked and rotated inventory regularly.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Assisted with product selections according to individual requirements and preferences.
Customer Service Advisor
Dhamecha
2019.05 - 2021.01
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Assisted with product selections according to individual requirements and preferences.
- Delivered accurate and personalised resolutions to queries to enhance brand loyalty.
Education
Certificate of Higher Education - Housing Authority
Housing Officer
Liverpool, LIVBachelor of Business Administration - Business Management
Liverpool Hope University
Liverpool, LIVA-Levels -
mason college
LagosSkills
Remote employee management
Cross-functional collaboration
Client relations specialist
Retail background
Care and treatment planning
One to one support
Young adult care
Behaviour management
Medicine administration
Safeguarding
CPR and first aid
Education support
Emotional development
Team building
Quality Improvement
Performance Appraisals
Problem-solving aptitude
Active Listening
Adaptability
Pain Management Techniques
Written Communication
Client Records Management
Organizational Skills
Decision-Making
Problem-solving abilities
Rehabilitation treatment planning
Analytical Thinking
Reliability
Time Management
Records Management
Community Outreach
Remote Office Availability
Team Management
Analytical and Critical Thinking
Timeline
Customer Service Advisor
Abbey Logistics
2021.11 - 2023.02
Customer Service Assistant
A1 Cash & Carry
2021.03 - 2021.09
Customer Service Advisor
Dhamecha
2019.05 - 2021.01
Rehabilitation Support Worker
CIC Gordon House
3 2023 - Current
Certificate of Higher Education - Housing Authority
Housing Officer
Bachelor of Business Administration - Business Management
Liverpool Hope University
A-Levels -
mason college