Henry Spio-Kwofie
Barnet,Hertfordshire
Summary
Compassionate Care and Support Manager with 9 years of industry experience leading a profitable provision with outstanding care and prioritising resident wellbeing through dedicated staff development, resulting in a consistently-demand residence.
Overview
10
10
years of professional experience
Work history
Care and Support Manager
Marcus and Marcus Limited
Enfield, London
07.2017 - Current
- Engaged with stakeholders to build relationships and brand awareness.
- Oversaw daily operations to achieve high productivity levels.
- Managed teams by overseeing the hiring, training and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Meticulously followed individualised care plans to achieve agreed objectives.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Improved efficiency and productivity by acquiring new skills.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Reviewed customer history to recommend appropriate products and services.
- Successfully delivered on tasks within tight deadlines.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Adapted to service users' needs and requests to maintain personalised care.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Delivered on care plan goals while responsibly managing client budget.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Senior Support Worker
Reliant Care Limited
Harrow, London
11.2019 - 01.2024
- Used assessment findings to action necessary care plan adaptations.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Helped patients to take medication as prescribed by medical professionals.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Liaised with family members to organise activities and deliver updates on client progress.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
- Delivered compassionate care in residential homes, community settings, and homes of service users.
- Partnered with external support networks to deliver holistic client care.
- Developed and implemented cohesive care plans for patients according to individual needs.
- Built positive, productive client relationships for enhanced social support.
- Administered medication to safeguard health and wellbeing.
- Attended regular training and supervision workshops for improved service user support.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Administered oral and topical medication following instructions from medical personnel.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Maintained confidential case documentation in line with data protection regulations.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
Support care worker
Connifers Care Limited
Edmonton, Haringey
03.2014 - 07.2017
- Administered oral medication as required in line with stringent drug control regulations.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Monitored patient symptoms and progress to boost health outcomes.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Counselled clients through difficult times using approved and compassionate strategies.
- Documented accurate and updated caseload records and reports to streamline process.
- Tailored care and support to individual needs for bespoke, personalised service.
- Supported clients with rehabilitation and socialisation in community settings.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Helped service users to gain ability to function independently in society.
- Successfully delivered on tasks within tight deadlines.
Education
NVQ Level 5 - Health and Social Care
London Care Academy
London 09/2022 - 12/2023
Master of Business Administration - Finance
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
Cardiff 08/2014 - 09/2015
Bachelor of Arts - Business Studies
University of Gloucestershire
Cheltenham 11/2012 - 05/2014
Skills
- Inspirational leadership
- Social care management
- Disciplinary management
- Crisis intervention
- Incident and complaint management
- Outstanding leadership abilities
- Mental capacity act (MCA) understanding
- Individualised care plans
- Service improvement plan (SIP) development
- Safeguarding vulnerable adults
- Team building
- Time management
- Communication skills
- Problem-solving
Timeline
Senior Support Worker
Reliant Care Limited
11.2019 - 01.2024
Care and Support Manager
Marcus and Marcus Limited
07.2017 - Current
Support care worker
Connifers Care Limited
03.2014 - 07.2017
NVQ Level 5 - Health and Social Care
London Care Academy
09/2022 - 12/2023
Master of Business Administration - Finance
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
08/2014 - 09/2015
Bachelor of Arts - Business Studies
University of Gloucestershire
11/2012 - 05/2014
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