Summary
Work History
Education
Skills
Timeline
Generic

Henry Santos

Craigavon

Summary

Proven problem-solver and decision-maker, adept in customer service and data entry, with a track record of managing high-stress situations at Infosys. Demonstrated ability to enhance customer loyalty and streamline operations, ensuring efficient service delivery. Skilled in prioritizing calls and maintaining attention to detail, contributing to seamless team workflows and customer satisfaction.

Work History

Dispatcher

Dv8
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

Infosys
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GCSE - Ocn Essential Skills Level 2 Maths

Craigavon Senior High
Craigavon
04.2020

GCSE - Btec in Environmental And Society Level 2 Pass

Craigavon Senior High
Craigavon
04.2020

GCSE - Level 2 in Personal Development And Employability

Craigavon Senior High
Craigavon
04.2020

GCSE - Btec Level 2 in Sports Occupational Studies

Craigavon Senior High
Craigavon
04.2020

GCSE - Ocn Essential Skills Level 2 Reading And Writing

Craigavon Senior High
Craigavon
04.2020

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Customer relations

Timeline

Dispatcher

Dv8

Customer Service Representative

Infosys

GCSE - Ocn Essential Skills Level 2 Maths

Craigavon Senior High

GCSE - Btec in Environmental And Society Level 2 Pass

Craigavon Senior High

GCSE - Level 2 in Personal Development And Employability

Craigavon Senior High

GCSE - Btec Level 2 in Sports Occupational Studies

Craigavon Senior High

GCSE - Ocn Essential Skills Level 2 Reading And Writing

Craigavon Senior High
Henry Santos