Henry Obi
Summary
Personal Statement:
Highly experienced in customer service & collections and well known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Manager, Sales and Customer Support
Shell Financial Services SFS
Remote
07.2022 - Current
- Present
- Underwriting insurance applications
- Delivering excellent, Ensuring compliance is followed at all times during all processes and communication
- Involved at all point during customers journey
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Engaged with customers to build rapport and loyalty.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accomplished multiple tasks within established timeframes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
ACCOUNT SERVICING TEAM
Westwood Collections
11.2019 - 07.2022
- Redwood Collections is a debt rolling agency who work closely with clients to obtain their unpaid invoices/services
- As a litigation executive, the cases that are passed to the team are cases which have failed to make payment and come to a correct/substantial agreement and our client has agreed to issuing legal action
- My main job role includes:
- Issuing Statutory Demands
- Liaising with High Court, Sherifs, debt management and insolvency practitioners and solicitors
- Sorting out the legal inbox
- Ensuring that emails are being dealt with
- Preparing legal paperwork for court hearings
- Answering the phones to anyone that calls into the department
- Calculating the amount of interest that needs to be sent to the solicitors
- Receiving mortgage payments from authorised persons on mortgage account Linking solutions to mortgage account to relevant departments Helping customers with the online mortgage system Processing date on mortgage accounts with multiple software Clients request process (inputting clients personal and property information with con-fidentiality) Ensuring any customer, solicitor, authorised third party request is met with preferred timescale
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Manager
PiggyBank Loan Company
Bournemouth
01.2016 - 11.2019
- Handling single/group projects Spotting patterns, Coordinating communication between company and customers Assigning of team duties, business key holder and general manager at weekends Supporting customers in all manner there is, ranging from application level to financial hardship when necessary Detecting fraudulent application and applicants Supporting the junior staffs regarding providing the best outcome to the customers Regularly use of software such as; Word, Excel, Outlook amongst others Ability to improvise and flexible to change in work environment Professionalism and confidentiality of high maintenance Quick fingers and quick thinking
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Mortgage and Customer Advisor
Nationwide Building Society
Bournemouth, Dorset
12.2014 - 01.2016
- Inbound calls which involved updating and providing relevant information to brokers or Solicitors regarding client’s mortgage application
- Correspond with underwriters and their teams chasing information Dealt with complaint queries with sensitivity whilst handling over to complaints de-partment Maintained high professionalism and confidentiality The ability to work under pressure to meet SLA guideline and daily targets
- Provided excellent customer service Accurate and efficient when transferring data at fast pace Prioritised work flow dependency on high importance Ability to work in large teams to motivate and advise other members Have a keen eye for details Regularly use activate, summit, Excel, Ms and outlook, Portrait, Alias, Transform,
- EG, XIIT2.
Production Assistant
LUSH Cosmetics
09.2014 - 12.2014
- Acquiring a certain Targets Gifts, Lifting heavy goods (pumptruck) Picker and packer
Education
BA(Hons) - Business Management
London School of Commerce
BSc (Hons) - Chemistry
University of Lagos
Diploma (Hons) - Pharmacy
University of Lagos
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Model College Kankon Secondary
Skills
Strategic planning
Accomplishments
- Awarded “Employee of the Month” in 2018 for three consecutive months straight .
Fastest fingers
Fastest Finger : This was given to me as a recognition for my continuous hard work within a work place to always try to exceed my previous performance.
Timeline
Manager, Sales and Customer Support
Shell Financial Services SFS
07.2022 - Current
ACCOUNT SERVICING TEAM
Westwood Collections
11.2019 - 07.2022
Manager
PiggyBank Loan Company
01.2016 - 11.2019
Mortgage and Customer Advisor
Nationwide Building Society
12.2014 - 01.2016
Production Assistant
LUSH Cosmetics
09.2014 - 12.2014
BA(Hons) - Business Management
London School of Commerce
BSc (Hons) - Chemistry
University of Lagos
Diploma (Hons) - Pharmacy
University of Lagos
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Model College Kankon Secondary
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