Henry Marnell
Birmingham,Sutton Coldfield
Summary
Dynamic professional with a robust skill set in communication, client relationship building, and negotiation. Proven ability to drive performance through KPI awareness and effective upselling techniques. Demonstrates adaptability by swiftly mastering new systems and software, while maintaining high standards of punctuality and organisation. Strong leadership experience with a focus on cultivating team morale and motivation. Committed to delivering exceptional service under pressure, leveraging physical stamina and hands-on capability to achieve results.
Overview
13
13
years of professional experience
Work History
Online Sales Executive
LTK Consultants
2025.07 - Current
- Built, managed, and tracked lead pipelines to drive strong sales performance.
- Demonstrated strong KPI performance by prioritising workloads and ensuring prompt follow-up responses
- Consistently exceeded monthly and quarterly sales targets
- Followed due process with accuracy and professionalism.
- Built and nurtured long-term client relationships to drive repeat business.
- Delivered persuasive sales presentations and handling objections professionally.
- Maintained a robust sales pipeline and using CRM systems for tracking and reporting.
- Delivered FCA regulated finance quotes whilst clearly explain finance options.
- Displayed adaptability and robustness by performing in three separate roles within the business.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Guided clients through purchasing journey ensuring positive outcomes
Duty Manager
Co-op
2023.11 - 2025.04
- Oversaw store functions, maintaining stock levels and operational standards
- Managed all financial operations, ensuring accurate handling of tills, floats and safe counts
- Consistently exceeded performance metrics and enhanced membership penetration via strategic upselling
- Reviewed CCTV footage for shoplifting and vandalism and compiled reports
- Supervised waste handling and ensured precise daily reporting
- Facilitated staff completion of training and enhanced team morale
Traffic Marshall / Labourer
Fortel Services
2021.09 - 2023.11
- Maintained safe, controlled traffic flow while supporting on-site construction teams.
- Set up barriers and signage in alignment with traffic management and safety regulations.
- Assisted crews with excavation, material handling, and equipment operations.
- Collaborated with supervisors and contractors to support project timelines and efficient workflow.
General Labourer
WHS Plastics
2020.03 - 2021.09
- Supported the operation of plastic injection moulding machinery and assisted production staff.
- Maintained materials inventory and ensured accurate documentation.
- Reported faulty components and maintained high housekeeping standards to ensure smooth production.
Bar Manager
The Bracebridge
2018.12 - 2020.03
- Managed all aspects of bar operations including stock control, ordering, and rotation.
- Designed and implemented new seasonal cocktail menus and delivered staff training.
- Led staff meetings, set performance standards, and managed interviews and hiring processes.
- Oversaw rotas, tills, customer service, cellar maintenance, and booking management.
- Maintained exceptional cleanliness and service standards while fostering a positive team culture.
Bar Supervisor
Evolve Hospitality
2015.02 - 2018.12
- Worked across multiple high-end events (Cheltenham, Royal Henley Regatta etc.).
- Ensured bar stock management, rotation, and cleanliness were upheld at premium service standards.
- Delivered high-quality customer service, money handling, rota support, and staff motivation.
- Assisted with table planning and adherence to event service expectations.
Bar Supervisor
Missing
2013.02 - 2018.12
- Delivered excellent customer service in a busy bar environment.
- Responsible for bar maintenance, stock control, money handling, and serving a wide range of drinks including cocktails and layered shots.
- Managed difficult customer interactions and operated the bar phone line.
Education
A-Level - Mathematics
Birmingham Metropolitan College
NVQ Level 2 - Maths & English
NVQ Level 1 - Construction
The Kings Centre
Functional Skills Level 1 - Mathematics & English
Performing Arts - Distinction
Sutton Coldfield Stage School
Skills
- Strong communication & interpersonal skills
- Client relationship building & retention
- Upselling & cross-selling techniques
- Excelled in leveraging KPI awareness to drive performance
- Skilled in effective negotiation and engaging presentations
- High-pressure decision making
- Supervisory & leadership experience
- Demonstrated adaptability by swiftly learning and applying new systems and software
- High standards of punctuality, service & organisation
- Strong physical stamina & hands-on capability
- Cultivated high team morale and motivation
Accomplishments
Finished top for sales in my first 6 months
4x employee of the month
Strongest inbound conversion
Timeline
Online Sales Executive
LTK Consultants
2025.07 - Current
Duty Manager
Co-op
2023.11 - 2025.04
Traffic Marshall / Labourer
Fortel Services
2021.09 - 2023.11
General Labourer
WHS Plastics
2020.03 - 2021.09
Bar Manager
The Bracebridge
2018.12 - 2020.03
Bar Supervisor
Evolve Hospitality
2015.02 - 2018.12
Bar Supervisor
Missing
2013.02 - 2018.12
A-Level - Mathematics
Birmingham Metropolitan College
NVQ Level 2 - Maths & English
NVQ Level 1 - Construction
The Kings Centre
Functional Skills Level 1 - Mathematics & English
Performing Arts - Distinction
Sutton Coldfield Stage School