Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Manning

Exeter,Devon

Summary

Experienced International Account manager, proactive and detail oriented with excellent time management and communication skills, who cultivates long term relationships and delivers high level of customer service to provide customers with the best possible service, seeking new opportunities and challenges for personal and career development.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Account Manager

Mallory International Ltd
Aylesbeare, Devon
11.2022 - Current
  • Managing over 40 accounts worldwide with yearly turnovers of £1000 - £100000, yearly turnover around £600,000.
  • Sole responsibility for Management and development of Portuguese market.
  • Identifying and qualifying new account leads, conducting market research to help.
  • Managing Orders for every customer from quotation to shipping, ensuring that every order is fulfilled to the highest standard working to the individual requirements of each customer, assisting with any other needs when required.
  • Traveling abroad to meet with existing customer and potential new ones
  • Communicating with customers in-person, by telephone, through email, and video calls.
  • Participate in conferences, from ones where we meet with suppliers to ones where we set up a stand to advertise to potential customers
  • Delivering high level of service to clients to maintain and extend relationships for future business opportunities.
  • Liaising with other departments making sure each is aware, understands, and implement's the requirements of each account.
  • Handling customer concerns and complaints to resolve issues and build loyalty.
  • Collaborating with other account managers and other teams to develop shared regions, brainstorming and implementing ways to increase turnover and reduce costs.
  • Managing my own time and workload as per the targets set by management.
  • Communicating with management and directors, sharing ideas helping to develop the business.
  • Plan, create and implement marketing campaigns, using a variety of methods including advertisement on our online portal and through email campaigns, alone and in collaboration
  • Use AI to assist with the generation of content for customer emails and marketing campaigns, and to streamline work flow.
  • Segment customer into groups to coordinate personalised email campaigns, i.e., by Region, School type, by type of order, etc.
  • Analyse our database by pulling customer data to look where we can increase turnover, and how we can improve the service customers receive

Database and Portal Administrator (DBA) - Cover

Mallory International Ltd
Aylesbeare, Devon
10.2024 - 02.2026
  • Program the user interface for the companies database in Microsoft Access coding in Visual Basic for Applications.
  • Work with outside consultants to assist with the development of the database and the companies online portal
  • Collaborate with the Shareholders and Directors of the company to discuss, plan, and suggest developments required to the database and online portal for the needs of the business and the convince of customers.
  • Work with members of staff across teams to streamline and automate workflows though custom changes to the database UI and other programs that interface with the Database such as excel and outlook, including email automation.
  • Query the Database using SQL to program repeatable reports and to create one sets of data as per the needs of the business.
  • Manage the workload of these additional responsibilities concurrently with my regular position.

Education

BSc in Philosophy and Mathematics - Mathematics and Philosophy

The University of York
York
09.2019 - 07.2022

A-Levels -

Exeter College
Exeter
09.2016 - 07.2018

GCSEs -

Exmouth Community College
Exmouth
09.2014 - 07.2016

Skills

  • Proficient in Microsoft Office
  • Customer service
  • Customer relationships
  • Business development
  • Account management
  • Order processing
  • Prioritising workflows
  • Interpersonal skills
  • Understanding of International markets
  • Client meetings
  • Order management
  • Programming Skills
  • Data Analysis
  • Driving Licence

Timeline

Database and Portal Administrator (DBA) - Cover

Mallory International Ltd
10.2024 - 02.2026

Account Manager

Mallory International Ltd
11.2022 - Current

BSc in Philosophy and Mathematics - Mathematics and Philosophy

The University of York
09.2019 - 07.2022

A-Levels -

Exeter College
09.2016 - 07.2018

GCSEs -

Exmouth Community College
09.2014 - 07.2016

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Henry Manning