Summary
Overview
Work History
Education
Skills
Timeline
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Henry Ikueze

Nottingham

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

IT Service Desk Operator

Altic Energy Resources Limited
Benin City, Edo State
01.2022 - 07.2022

.Responsible for providing technical support to end-users via phone, email, or in-person.
.Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
.Assist with user account management and password resets.
.Install, configure, and maintain software applications.
.Performed active directive duties.
.Collaborate with other IT teams to escalate and resolve complex technical issues.
.Provided technical assistance to customers and employees regarding software and hardware problems.
.Documented support tickets and maintained an organized system for issue tracking.
.Conducted remote desktop support to resolve issues efficiently.
.Collaborated with team members to identify trends and recurring issues.
.Diagnosed and resolved hardware and software issues on desktop computers.

IT Support Engineer

Robecks locks limited
Lagos
01.2020 - 11.2021

.Responsible for providing technical assistance and support to end-users within organization.
.Ensured all employees can effectively use hardware and software systems to perform their tasks.
.First point of contact for any IT-related issues .
.Ensured the smooth functioning of all IT systems and services.
.Evaluate and recommend new technologies and solutions to enhance productivity.
.Ensure network security, data protection, and disaster recovery plans are in place.
.Monitor system performance and troubleshoot issues as necessary.

IT Service Desk Operator/Field Engineer Intern

Cobranet Limited
Lagos
01.2017 - 09.2019

.On-site troubleshooting

.Testing and quality assurance

. provide training to customers or end-users on how to use and maintain the installed equipment or systems.
.Perform system maintenance / support

. Collaboration with Other Teams
.Physical installation of equipment on site
.Installation and deployment

.Continuous learning

.Document the installation process and create reports to be shared with relevant teams or customers.
.Hardware testing, updates and repair

.Interacting with customers, understanding their needs, addressing concerns, and providing updates throughout the installation process.
.Maintain appropriate incident log and escalates issues to support team leader
.Network and Operation Centre (NOC) Monitor

Computer Science Instructor

National youth service corps |NYSC
Ilorin, Kwara State
01.2016 - 01.2017

• Delivered high quality teaching & learning across the school
• Played a key role in promoting computer studies across the school
• Liaised with the Deputy Head to ensure the creation, consistent implementation and improvement of courses and
schemes of work so that they are accessible to students and provide appropriate challenges for all students
• Used assessment to monitor and review students progress and set challenging targets within the ICT department
• Prepared students for public examinations
• Managed ICT equipment around the school
• Reporting to school management on the implementation of ICT.


Education

Master of Science - IT Security

Nottingham Trent University
Nottingham, England
09.2022 - 09.2023

Bachelor of Science - Computer Science

Anambra State University
Anambra, Nigeria
01.2011 - 10.2015

Skills

    Troubleshooting

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Timeline

Master of Science - IT Security

Nottingham Trent University
09.2022 - 09.2023

IT Service Desk Operator

Altic Energy Resources Limited
01.2022 - 07.2022

IT Support Engineer

Robecks locks limited
01.2020 - 11.2021

IT Service Desk Operator/Field Engineer Intern

Cobranet Limited
01.2017 - 09.2019

Computer Science Instructor

National youth service corps |NYSC
01.2016 - 01.2017

Bachelor of Science - Computer Science

Anambra State University
01.2011 - 10.2015
Henry Ikueze