Summary
Overview
Work history
Education
Skills
Achievements/ Interests
Languages
Timeline
Generic

Henry Bowie

Sydney,Australia

Summary

I am a committed and enthusiastic individual joys learning and gaining new expiriences. I am a keen sportsman and thrive in team environments. I work hard and put my all into everything that I do and offer a history of on-time-task completion and success in autonomous roles. Through the utilization of critical thinking skills and resourceful problem-solving, I am able to successfully address challenges that are presented to me. I am a driven individual who offers strong attention to detail and superior organisational skills.

Overview

3
3
years of professional experience

Work history

Hospitality

Coogee Legion Club
Sydney, Australia
01.2023 - 06.2023
  • Handled complaints and conflict with diplomatic approach.
  • Delivered first-class customer service for memorable guest experiences.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Remained flexible to change shift patterns and cover absences with minimal notice.
  • Followed company protocol to handle complex customer requests and de-escalate aggressive behaviour.
  • Reacted quickly to changing customer needs and shift priorities.

Hospitality team member

The Juniors Kingsford
Sydney, Australia
01.2023 - 06.2023
  • Respond to information requests from organisations and members of public.
  • Examined machinery and collected reports of workplace accidents.
  • Demonstrated commitment to high hygiene standards when cleaning kitchen and eating areas.
  • Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
  • Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
  • Created warm, friendly atmosphere through positive guest interactions.

Hospitality Worker

Del Punto
Sydney
02.2022 - 12.2022
  • Processed cash and credit transactions and returned payment cards and exact currency to patrons
  • Communicated prices, secured reservations and accepted guests' payments
  • Liaised with guests to offer assistance and handle diverse problems related to hospitality services
  • Served as a friendly first point of contact for customer inquiries
  • Made informed decisions under stressful circumstances

Volunteer

Sydney Childrens Hospital
Sydney
11.2020 - 12.2020
  • Assisted with food preparation, serving and clean up, and bussed tables
  • Built relationships with patients and developed trust with understanding, sensitivity and confidentiality
  • Assisted with planning, coordination, and logistics of community impact events
  • Assisted with the handing out of presents to patients and families
  • Retail

Kmart
Sydney
02.2020 - 12.2020
  • Interacted with customers, providing information and top-notch customer service
  • Resolved consumer issues utilizing listening skills, professional attitude, and problem-solving techniques
  • Handled cash and credit transactions, giving correct change and processing orders
  • Escorted customers to appropriate merchandise

Education

Certificate of Higher Education -

Marcellin College Randwick
Australia
02/2016 - 11/2021

RSA -

Express Online Training
Australia
01/2022 - 01/2022

RCG -

TCP Training
Australia
02/2022 - 02/2022

Skills

  • Networking
  • Hospitality and events experience
  • Reservations systems
  • Adaptable
  • Customer relations
  • Verbal communication
  • Colaboration
  • Motivation
  • Task prioritization
  • Teamwork
  • Time management
  • Approachable
  • Problem-solving

Achievements/ Interests

- Ranked 1st in economic course Selected for CCC AFL Selected for school football, rugby and AFL 

- Spending Time with family Travelling Spending time with Friends

Languages

English
Native

Timeline

Hospitality

Coogee Legion Club
01.2023 - 06.2023

Hospitality team member

The Juniors Kingsford
01.2023 - 06.2023

Hospitality Worker

Del Punto
02.2022 - 12.2022

Volunteer

Sydney Childrens Hospital
11.2020 - 12.2020

Kmart
02.2020 - 12.2020

Certificate of Higher Education -

Marcellin College Randwick
02/2016 - 11/2021

RSA -

Express Online Training
01/2022 - 01/2022

RCG -

TCP Training
02/2022 - 02/2022

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Henry Bowie