Henry Akwarandu
City of London,ondon
Summary
Results-driven IT professional with a Master’s in Information Security and Digital Forensics, backed by a decade of onshore and offshore IT support experience. Passionate about cybersecurity, machine learning, and innovation, with a research focus on anomaly detection in IAM using AI. Skilled in digital forensics, cryptography, data networks, threat intelligence, security governance, and Microsoft 365 administration. Adept at leveraging technology to enhance security, detect threats, and drive strategic improvements.
Overview
15
15
years of professional experience
6036
6036
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer/365 Remote Administrator
PYCOSOFT TECHNOLOGIES LIMITED
Port Harcourt
04.2020 - 03.2025
- Provided remote demonstrations and troubleshooting for over 50 customers' computers using TeamViewer.
- Managing and configuring Office 365 services.
- Remote troubleshooting and issue escalation.
- Diagnosing and resolving technical problems.
- User & Access Management – Administer user accounts, licenses, and permissions, ensuring secure authentication with Multi-Factor Authentication (MFA).
- Exchange Online Administration – Manage email security, mail flow, and troubleshoot email-related issues in Exchange Online
Telecom Field Support Engineer
PPC LIMITED FOR TOTAL E& P PROJECT
Port Harcourt
01.2013 - 03.2020
- Resolved 200 user problems using ICT support tools and methods
- Delivered expert setup of VOIP phone systems and call management systems
- Troubleshot and repaired telephone, video conferencing
- Managed and install switches and routers
- Responded promptly to out-of-hours emergency response
- Supervised subcontractors appropriately and complied with contractual commitments and site operating processes
Mathematics Teacher
DEN, BEC INTERNATIONAL GROUP OF SCHOOLS
Harcourt
01.2010 - 03.2012
- Developed effective lesson plans to ensure structured, engaging content delivery.
- Implemented differentiated instruction to meet diverse student needs.
- Communicated mathematical concepts clearly and concisely to enhance understanding.
- Designed fair, effective assessments to measure and improve student performance.
Education
Master of Science - Information Security and Digital Forensics
University of East London
London, ENGBachelor of Science - Computer Science
Rivers State University of Science And Technology
01.2008
GCSEs - Sciences
Secondary Technical School
05.2003
Skills
- Microsoft 365 Administration – Configuring, managing, and securing M365 environments
- IT Support (Onshore & Offshore) – Expertise in troubleshooting and resolving issues across diverse IT infrastructures
- Machine Learning & Anomaly Detection – Applying AI techniques in Identity & Access Management (IAM)
- Data Networks – In-depth knowledge of network infrastructures, protocols, and security
- Cyber Incident Response & Digital Forensics – Investigating security incidents, forensic analysis, and evidence reporting
- Programming – Applying programming concepts to data-driven security solutions
- Cryptography – Strong understanding of cryptographic principles and data security
Certification
Certified Ethical Hacker, v11, 2022
Affiliations
- Travelling
- Scrabble
- Problem Solving & Puzzles
- Photography
Timeline
IT Support Engineer/365 Remote Administrator
PYCOSOFT TECHNOLOGIES LIMITED
04.2020 - 03.2025
Telecom Field Support Engineer
PPC LIMITED FOR TOTAL E& P PROJECT
01.2013 - 03.2020
Mathematics Teacher
DEN, BEC INTERNATIONAL GROUP OF SCHOOLS
01.2010 - 03.2012
Master of Science - Information Security and Digital Forensics
University of East London
Bachelor of Science - Computer Science
Rivers State University of Science And Technology
GCSEs - Sciences
Secondary Technical School
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