Henrique Rodrigues

• Led and motivated a diverse team to ensure smooth daily operations and exceptional

customer service.

• Supervised shift activities to maintain performance and compliance with health and hygiene

policies.

• Trained new team members, fostering a collaborative team culture.

• Managed stock ordering and inventory checks to ensure product availability.

• Responsible for cash handling and daily reconciliation, supporting financial accuracy.

• Conducted regular performance reviews to identify areas of improvement for each team member.

• Delivered warm, memorable welcomes and farewells in a high-volume, fast-paced restaurant environment renowned for exceptional customer service.
• Managed guest waitlist, reservations, and walk-in ensuring efficient table turnover and minimal wait times.
• Acted as the first point of contact for guests, handling inquiries, special requests, and resolving issues calmly and professionally.
• Maintained constant communication with floor staff and management to optimize seating plans and guest satisfaction.
• Trained new hosts and supported onboarding of team members.

• Supervised daily store operations in a premium retail environment, ensuring high levels of customer service and team performance.
• Led, coached and motives sales associates to meet and exceed personal and store targets.
• Provided exceptional customer service, offering tailoring styling advice and building loyal client relationships.
• Supported store manager in reporting KPIs, scheduling shifts and ensuring staff coverage.
• Handled customer concerns and resolved complaints and training of new staff members.