Summary
Overview
Work history
Education
Timeline
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Henrique Nascimento Sousa

South Croydon,City of London

Summary

Accomplished professional skilled in recruitment, training and development techniques. Communicates and collaborates well to forge positive working relationships. Committed to progressing staff for enhanced business efficiency. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

Cleaner

Premier
London, Uk
06.2019 - 08.2021
  • Correctly used colour-coded equipment.
  • Conducted thorough venue inspections to accurately identify cleaning needs.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Cleaned and dried windows, mirrors and glass surfaces.

Cashier

Bank / Post Office
Goiania, Brazil
06.2015 - 05.2019
  • Assisted customers to locate obscure items on shop floor.
  • Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
  • Resolved customer complaints and answered queries about store products.
  • Reduced customer wait times through optimised checkout processes.
  • Recommended products and services to customers based on requirements.
  • Scanned products at high tempo to quickly process customer transactions.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Accepted customer payments for tickets and issued papers for admission to events.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Waiter

Coconut Bamboo Restautant
Goiania, Brazil
05.2013 - 05.2015
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Polished glasses and cutlery to pristine standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Attended to customer's needs proactively for first-class waiting service.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Verified completed orders and served guests at tables.

Barista

Moreira Bakery
Goiania, Brazil
02.2010 - 04.2013
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Portioned dry ingredients for speedy food preparation.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Cleaned kitchen areas, food counters, and cooking utensils.

Education

Nursing Technician - Hospital

School Vitoria
Goiania / Brazil
01.2016 - 01.2018

A-Levels - English

Croydon College
London
09.2022 - 09.2023

Timeline

A-Levels - English

Croydon College
09.2022 - 09.2023

Cleaner

Premier
06.2019 - 08.2021

Nursing Technician - Hospital

School Vitoria
01.2016 - 01.2018

Cashier

Bank / Post Office
06.2015 - 05.2019

Waiter

Coconut Bamboo Restautant
05.2013 - 05.2015

Barista

Moreira Bakery
02.2010 - 04.2013

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Henrique Nascimento Sousa