Henrietta Walker
Brotton,Redcar and Cleveland
Summary
Patient-focused Medical Receptionist with experience delivering first-class care in fast-paced clinical practices. Processes appointment bookings, communications and document management with precision and focus for smooth reception and admin operations.
Overview
4
4
years of professional experience
Work history
Medical Receptionist
Brotton Surgery
Brotton, Redcar and Cleveland
2021.04 - Current
- Previous experience working within a GP practice
- Independently studies to improve personal practice
- Managed digital and manual filing systems.
- Protected patient rights through continued discretion and confidentiality.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Updated patient records for continued compliance with policies.
- Operated switchboard to facilitate prompt call handling.
- Organized and assessed urgency of home visit requests.
- Set up new patients within target timeframes.
- Offered advice on additional services to best meet patient needs.
- Responded calmly and compassionately in emergency situations.
- Produced high-volume repeat prescriptions.
- Welcomed patients with kindness to enhance checking-in processes.
- Scheduled patient appointments using System One booking system.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Communicated results to patients following instructions from medical professionals.
- Provided clerical support to company employees, including copying, faxing, and file management.
- Processed incoming and outgoing mail- including the franking machine.
- Sent patient letters to book specific appointments such as annual blood tests.
- Added read code data into system one.
- Updated did not attend on record.
- Implemented accurate information to patients' confidential records.
- Assisted with medication requests and inquiries, signposting to the relevant professional if necessary.
- Assisted with end-of-shift general duties including closing.
- Sent out text reminders for appointments
- Contacted other professionals from within the multidisciplinary team such as Heath Visitors and District Nurses.
Receptionist
Loftus Optical
Loftus, RCC
2020.09 - 2021.04
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front-of-house duties with a warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Monitored office supplies inventory, promptly reordering low-stock items to prevent workflow disruptions.
- Recorded and maintained office expenses to track spending.
Receptionist and Trainee Dispenser
Danby Surgery
Danby, NYK
2019.05 - 2020.08
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Taking prescription requests
- Calling patients regarding test results
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Operated fax machines, copy machines and other standard office equipment.
- Educated patients on processes and best practices to prevent prescription delays.
- Informed patients on potential supply and availability issues and recommended best course of action.
- Transferred dispensed items to patients safely and accurately.
- Confidently navigated Electronic Prescription Service (EPS)
- Completed accredited NVQ Level 2 Dispensing Assistant training course under direction of pharmacist.
- Maintained suitable stock levels within dispensary and retail environment.
- Maintained and updated Patient Medication Records (PMRs) to enhance data quality.
- Prepared Monitored Dosage Systems (MDSs) to simplify dose management for patients with multiple prescribed medications.
- Selected prescription items by following Standard Operating Procedures (SOPs) and legal regulations.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Assisted pharmacy staff in preparing medications and filling orders.
- Selected, labeled and dispensed prescriptions accurately, in line with standard operating procedures.
- Minimized patient waiting times through excellent prioritization and multitasking.
- Maintained confidential patient records in line with data protection laws.
- Confirmed prescription exemption declarations, minimizing financial discrepancies.
- Kept pharmacy counter and related areas clean, neat and organised.
- Received incoming controlled drug supplies, storing within correct, secure locations.
- Counted and labeled prescriptions with correct item and quantity.
Education
Childcare and Education - Level 2
Darlington college
Health and Social Care - Level 2
Darlington college
Business Administration - Level 2
Learning Curve
Leadership and management - Level 3
Learning Curve
Dispensary Assistant -
Buttercups
06.2020
GCSE - C
English Language
GCSE - D
Maths
Skills
- Excellent customer care
- Multi-line telephone systems
- Administrative support
- Adherence to policies and procedures
- Patient discretion
- Data entry
- Patient data confidentiality
Additional Information
Current online Enhanced Data Barring Service
Full driving license
Timeline
Medical Receptionist
Brotton Surgery
2021.04 - Current
Receptionist
Loftus Optical
2020.09 - 2021.04
Receptionist and Trainee Dispenser
Danby Surgery
2019.05 - 2020.08
Childcare and Education - Level 2
Darlington college
Health and Social Care - Level 2
Darlington college
Business Administration - Level 2
Learning Curve
Leadership and management - Level 3
Learning Curve
Dispensary Assistant -
Buttercups
GCSE - C
English Language
GCSE - D
Maths