Henrietta Walker
Brotton,Redcar and Cleveland
Summary
Patient-focused Medical Receptionist with experience delivering first-class care in fast-paced clinical practices. Processes appointment bookings, communications and document management with precision and focus for smooth reception and admin operations.
Overview
4
4
years of professional experience
Work history
Medical Receptionist
Brotton Surgery
Brotton, Redcar and Cleveland
04.2021 - Current
- Previous experience working within a GP practice
- Independently studies to improve personal practice
- Managed digital and manual filing systems.
- Protected patient rights through continued discretion and confidentiality.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Updated patient records for continued compliance with policies.
- Operated switchboard to facilitate prompt call handling.
- Organized and assessed urgency of home visit requests.
- Set up new patients within target timeframes.
- Offered advice on additional services to best meet patient needs.
- Responded calmly and compassionately in emergency situations.
- Produced high-volume repeat prescriptions.
- Welcomed patients with kindness to enhance checking-in processes.
- Scheduled patient appointments using System One booking system.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Communicated results to patients following instructions from medical professionals.
- Provided clerical support to company employees, including copying, faxing, and file management.
- Processed incoming and outgoing mail- including the franking machine.
- Sent patient letters to book specific appointments such as annual blood tests.
- Added read code data into system one.
- Updated did not attend on record.
- Implemented accurate information to patients' confidential records.
- Assisted with medication requests and inquiries, signposting to the relevant professional if necessary.
- Assisted with end-of-shift general duties including closing.
- Sent out text reminders for appointments
- Contacted other professionals from within the multidisciplinary team such as Heath Visitors and District Nurses.
Receptionist
Loftus Optical
Loftus, RCC
09.2020 - 04.2021
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front-of-house duties with a warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Monitored office supplies inventory, promptly reordering low-stock items to prevent workflow disruptions.
- Recorded and maintained office expenses to track spending.
Receptionist and Trainee Dispenser
Danby Surgery
Danby, NYK
05.2019 - 08.2020
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Taking prescription requests
- Calling patients regarding test results
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Operated fax machines, copy machines and other standard office equipment.
- Educated patients on processes and best practices to prevent prescription delays.
- Informed patients on potential supply and availability issues and recommended best course of action.
- Transferred dispensed items to patients safely and accurately.
- Confidently navigated Electronic Prescription Service (EPS)
- Completed accredited NVQ Level 2 Dispensing Assistant training course under direction of pharmacist.
- Maintained suitable stock levels within dispensary and retail environment.
- Maintained and updated Patient Medication Records (PMRs) to enhance data quality.
- Prepared Monitored Dosage Systems (MDSs) to simplify dose management for patients with multiple prescribed medications.
- Selected prescription items by following Standard Operating Procedures (SOPs) and legal regulations.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Assisted pharmacy staff in preparing medications and filling orders.
- Selected, labeled and dispensed prescriptions accurately, in line with standard operating procedures.
- Minimized patient waiting times through excellent prioritization and multitasking.
- Maintained confidential patient records in line with data protection laws.
- Confirmed prescription exemption declarations, minimizing financial discrepancies.
- Kept pharmacy counter and related areas clean, neat and organised.
- Received incoming controlled drug supplies, storing within correct, secure locations.
- Counted and labeled prescriptions with correct item and quantity.
Education
Childcare and Education - Level 2
Darlington college
Health and Social Care - Level 2
Darlington college
Business Administration - Level 2
Learning Curve
Leadership and management - Level 3
Learning Curve
Dispensary Assistant -
Buttercups
06.2020
GCSE - C
English Language
GCSE - D
Maths
Skills
- Excellent customer care
- Multi-line telephone systems
- Administrative support
- Adherence to policies and procedures
- Patient discretion
- Data entry
- Patient data confidentiality
Additional Information
Current online Enhanced Data Barring Service
Full driving license
Timeline
Medical Receptionist
Brotton Surgery
04.2021 - Current
Receptionist
Loftus Optical
09.2020 - 04.2021
Receptionist and Trainee Dispenser
Danby Surgery
05.2019 - 08.2020
Childcare and Education - Level 2
Darlington college
Health and Social Care - Level 2
Darlington college
Business Administration - Level 2
Learning Curve
Leadership and management - Level 3
Learning Curve
Dispensary Assistant -
Buttercups
GCSE - C
English Language
GCSE - D
Maths
Similar Profiles
OLUWATOSIN ADUFE AKINYEMIOLUWATOSIN ADUFE AKINYEMI
ST3- General Practice at Brotton SurgeryST3- General Practice at Brotton Surgery
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Ashrith YelavartiAshrith Yelavarti
Medical Scribe at UNC Orthopedic Spine Surgery & UNC Podiatry SurgeryMedical Scribe at UNC Orthopedic Spine Surgery & UNC Podiatry Surgery
Jessica HodgsonJessica Hodgson
Respiratory Sister at South Tees HospitalsRespiratory Sister at South Tees Hospitals
Olivia NicholsonOlivia Nicholson
Bar Staff Member at Coatham Road Social ClubBar Staff Member at Coatham Road Social Club