henejoy caalim
Koronadal,Philippines
Summary
Detail-oriented Virtual Assistant with strengths in project management and document preparation. Coordinates administrative tasks, ensuring seamless communication between teams and clients. Committed to enhancing operational efficiency through meticulous record-keeping and schedule management. Proactive Virtual Assistant skilled in client communication and email prioritisation. Manages correspondence and inquiries, providing timely responses to enhance customer satisfaction. Focused on delivering exceptional support and maintaining professionalism in all interactions. Motivated professional demonstrating strengths in multitasking and flexibility across diverse roles. Adapts to new technologies and operational demands with ease, contributing positively to team dynamics. Eager to leverage solid organisational and communication skills in future opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Assistant
united kingdom
12.2023 - Current
- Assisted in preparation of construction project documentation, including contracts, reports, and compliance paperwork.
- Coordinated administrative tasks for construction projects, facilitating communication between teams and clients.
- Managed project schedules, ensuring timely completion of tasks and adherence to deadlines.
- Maintained accurate records of project documentation, including contracts, invoices, and correspondence.
- Assisted in procurement processes by sourcing materials and liaising with suppliers for timely deliveries.
- Streamlined office operations by implementing digital filing systems, improving accessibility of important documents.
- Trained new administrative staff on company procedures and software tools, enhancing team efficiency.
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Provided day-to-day administrative support, improving overall business efficiency.
- Handled client correspondence and internal communications in professional manner.
- Managed confidential information with discretion, upholding data protection standards.
- Maintained organised calendar covering team meetings, trips and appointments.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Updated client correspondence files and noted additions in file index.
- Utilised excellent communication and interpersonal skills to liaise effectively with international clients and customers.
- Provided technical support for remote meetings, including setting up video conferencing and troubleshooting issues.
- Conducted comprehensive internet research to support business development initiatives and prepare reports.
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
domestic helper
hong kong
04.2018 - 04.2023
- Executed household cleaning tasks to ensure tidy living environments.
- Assisted with meal preparation to provide healthy and nutritious options.
- Managed laundry duties including washing, ironing, and folding clothes.
- Provided childcare support by engaging children in educational activities.
- Conducted grocery shopping, selecting fresh produce and quality items.
- Organised household supplies to ensure efficient storage and accessibility.
- Coordinated light maintenance tasks and reported issues for prompt resolution.
Education
Bachelor of Business Administration - Financial Management
Notre Dame of Marbel University
Koronadal, SCO01-2012
Skills
- Project management
- Document preparation
- Client communication
- Schedule coordination
- Email prioritization
- Data management
- Customer care
- Multitasking
- Flexibility
- Appointment scheduling
Languages
English
Intermediate
B1
Certification
- Bookepping NC3 certified
Timeline
Virtual Assistant
united kingdom
12.2023 - Current
domestic helper
hong kong
04.2018 - 04.2023
Bachelor of Business Administration - Financial Management
Notre Dame of Marbel University