Henal Tailor
West Midlands
Summary
Experience Business Analyst currently operating in a hybrid Scrum Master/Business Analyst role, supporting Agile delivery across BAU and strategic change initiatives within fast paced environments. Skilled in backlog management, sprint planning, stakeholder coordination and improving agile ways of working across business and technical teams. Recognised for bringing structure, visibility and delivery focus to complex workstreams while building strong collaborative relationships.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Scrum Master
AXA
2025.09 - Current
- Facilitating Agile ceremonies including stand-ups, sprint planning, backlog refinement and retrospectives
- Coordination of delivery across multiple workstreams, managing dependencies, priorities and stakeholder alignment
- Supporting transition towards a more Agile delivery model through enhanced backlog visibility and activity tracking
- Working closely with Product, technical and business teams to support sprint readiness and sprint delivery
- Established and maintained structured delivery governance and communication cadence across BAU enhancement work
- Mentoring a colleague transitioning into a Business Analyst role, providing guidance on requirements gathering, risk management, stakeholder engagement and Agile delivery practices
Business Analyst
AXA
2023.04 - Current
- Gathered and analysed business requirements across Policy system incentives
- Produced current and future state process maps to improve operational efficiency and support delivery outcomes for both Salesforce and Policy change initiatives
- Collaborated with technical and business teams to define solutions and managed change impacts
- Supported governance activities through risk, issue and dependency tracking across programmes of work
- Contributed to backlog refinement, prioritisation and release readiness activity
Customer Data Analyst
CLT International (Wilmington PLC)
2021.03 - 2023.04
- Supported digital transformation initiatives through business analysis, stakeholder engagement and process improvement activities
- Collaborated with business users to gather requirements and translate them into practical data and reporting solutions
- Delivered reporting and insight capabilities to improve KPI visibility and support business decision making
- Created improved data analysis solutions using Salesforce and Power BI
- Led data analysis and system improvements initiatives across multiple business functions
- Supported Salesforce migration activities, including user training and adoptions support
Data Analyst
University of the First Age
2020.09 - 2021.03
- Produced KPI reporting and dashboards to support regional performance management
- Improved data quality and reporting processes through stakeholder collaboration
- Delivered Salesforce reporting support and user training across teams
- Analysed complex data sets to identify trends, risks and opportunities for improvement
Regional Contract Officer
University of the First Age
2019.12 - 2020.08
- Managed stakeholder relationships and supported regional operational reporting
- Produced and maintained service user reports across multiple data sets and systems
- Coordinated recruitment and compliance activities within fast paced environments
NCS Administrator
University of the First Age
2019.06 - 2019.12
- Logistical assistance to staff on location, innovating creative solutions & providing advice to manage complex issues
- Complied with bespoke primary trust & regional provider policies including Safeguarding, Health & Safety, Equal Opportunities, Risk Management & GDPR
- Developed strong interpersonal skills through tackling challenging situations with clear communication, empathy & appropriate levels of assertiveness
Renewals Specialist
Hastings Direct
2017.07 - 2019.05
- Coached & trained new agents, improving performance and customer outcomes
- Exceeded challenging KPI targets, ensuring work is FCA compliant
- Delivered high standards of customer care in a fast paced, multi tasking environments
- Proactively resolved issues and improved processes to enhance customer experience
Education
Postgraduate Certificate - Financial Economics
University of Leicester
2017.09 - 2019.01
Bachelor of Arts - Economics & Finance
Birmingham City University
2014.09 - 2017.07
Skills
-
Agile Delivery & Scrum Ceremonies
-
Backlog Management & Refinement
-
Sprint Planning & Activity Tracking
-
Stakeholder & Dependency Management
-
Jira & Confluence
-
Power BI, Excel & Data Visualisation
-
Process Mapping (Visio)
-
Reporting & Dashboard Creation
-
Agile & Waterfall Delivery
-
Cross-functional Team Coordination
-
Requirements Gathering & Analysis
-
Microsoft Office & Salesforce
INTERESTS
- Volunteering and community initiatives
- Travel, fitness and wellbeing
- Cooking and baking
References
References available upon request.
Timeline
Scrum Master
AXA
2025.09 - Current
Business Analyst
AXA
2023.04 - Current
Customer Data Analyst
CLT International (Wilmington PLC)
2021.03 - 2023.04
Data Analyst
University of the First Age
2020.09 - 2021.03
Regional Contract Officer
University of the First Age
2019.12 - 2020.08
NCS Administrator
University of the First Age
2019.06 - 2019.12
Postgraduate Certificate - Financial Economics
University of Leicester
2017.09 - 2019.01
Renewals Specialist
Hastings Direct
2017.07 - 2019.05
Bachelor of Arts - Economics & Finance
Birmingham City University
2014.09 - 2017.07