An experienced healthcare administrator with exemplary patient care delivery skills. Organizes appointments, results, reports, and admissions of patients. Developed strategies for improving healthcare management. Proven problem solver and excellent communicator. Outstanding organizational skills and a deep understanding of data collection and performance metrics. Competent in IT skills, including Microsoft Office packages with excellent verbal and written communication skills.
Managed Gynaecology clinics from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff.
• Booked appointments,procedures ,X-rays , MRI and CT from Gynaecology patient database.
• As part of my duties, I had prepared case notes for Gynaecology Outpatient Clinics in accordance with departmental procedures and consultant guidelines.
• Accessed all relevant case notes, x-rays, test results and other information, including information from other hospitals/departments, for every patient.
• At the end of the clinic, transferred clinic case notes to HISS and have traced the notes to the respective departments.
• Ensured all case notes and patient records are maintained in good condition and ensured the patients information are update.
• Managed both inpatient and outpatient waiting list.
Managed telephones , emails and sent out appointments and reports to patients on timely manner.
• Worked closely with team members including nursing, secretarial and medical staff.
• Implemented Trust policies & principles in my work.
• Well trained and put in use the NHS Systems, procedures , databases and MS - OFFICE packages.
Scheduled, rescheduled, confirmed, and canceled patient appointments.
• Coordinated various referrals to other providers and/or scheduled outside services for patients.
• Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs, appointments and
referrals.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.
• Enhanced office productivity by handling high volume of callers per day.
• Communicated with patients, ensuring that medical information was kept private.
• Used Microsoft Word and other software tools to create documents and other communications.
• Maintained up-to-date information in electronic medical records software.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Prepared variety of different written communications, reports and documents.
• Exceeded goals through effective task prioritization and great work ethic.