Summary
Overview
Work History
Education
Skills
Languages
Timeline

Hemasri Janarthanan

Clinic Co-ordinator
Hamilton, Leicester

Summary

An experienced healthcare administrator with exemplary patient care delivery skills. Organizes appointments, results, reports, and admissions of patients. Developed strategies for improving healthcare management. Proven problem solver and excellent communicator. Outstanding organizational skills and a deep understanding of data collection and performance metrics. Competent in IT skills, including Microsoft Office packages with excellent verbal and written communication skills.

Overview

14
14
years of professional experience

Work History

Clinic Coordinator

University Hospitals Of Leicester
03.2023 - Current

Managed Gynaecology clinics from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff.
• Booked appointments,procedures ,X-rays , MRI and CT from Gynaecology patient database.
• As part of my duties, I had prepared case notes for Gynaecology Outpatient Clinics in accordance with departmental procedures and consultant guidelines.
• Accessed all relevant case notes, x-rays, test results and other information, including information from other hospitals/departments, for every patient.
• At the end of the clinic, transferred clinic case notes to HISS and have traced the notes to the respective departments.
• Ensured all case notes and patient records are maintained in good condition and ensured the patients information are update.
• Managed both inpatient and outpatient waiting list.

Managed telephones , emails and sent out appointments and reports to patients on timely manner.
• Worked closely with team members including nursing, secretarial and medical staff.
• Implemented Trust policies & principles in my work.
• Well trained and put in use the NHS Systems, procedures , databases and MS - OFFICE packages.

Senior Aministrator

SUDAR HOSPITALS
09.2018 - 04.2021

Scheduled, rescheduled, confirmed, and canceled patient appointments.
• Coordinated various referrals to other providers and/or scheduled outside services for patients.
• Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs, appointments and
referrals.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.
• Enhanced office productivity by handling high volume of callers per day.
• Communicated with patients, ensuring that medical information was kept private.
• Used Microsoft Word and other software tools to create documents and other communications.
• Maintained up-to-date information in electronic medical records software.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Prepared variety of different written communications, reports and documents.
• Exceeded goals through effective task prioritization and great work ethic.

Administrator

Dr.Vanchilingam Hospital
07.2010 - 08.2018
  • Facilitated communication between hospital departments.
    • Carried out day-to-day duties accurately and efficiently.
    • Maintained current and accurate medical records for patients.
    • Coordinated patient scheduling, check-in, check-out and payments for billing
    • Encouraged patients to schedule recommended tests and procedures.
    • Answered patients calls promptly to avoid on-hold wait times.
    • Reviewed medical charts and served as liaison between patient, doctor and hospital.
    • Collaborated with team members to achieve target results.
    Gaps.

Education

Certified Ms Office Administrator - Computer And Information Sciences

Microsoft
06.2021

Master of Applied Science - Health Administration

ANNAMALAI UNIVERSITY, TAMILNADU INDIA
12.2015

Bachelor of Computer Applications - Computer Application

THIRUVALLUR UNIVERSITY, TAMIL NADU INDIA
04.2010

Skills

  • Keen eye to detail
  • Effective communication
  • Healthcare administration
  • Time Management
  • Proficient in Ms-office packages
  • Excellent telephone manner
  • Flexible and Adaptable

Languages

English
Native language
French
Upper intermediate
B2
Tamil
Proficient
C2
Telugu
Upper intermediate
B2

Timeline

Clinic Coordinator - University Hospitals Of Leicester
03.2023 - Current
Senior Aministrator - SUDAR HOSPITALS
09.2018 - 04.2021
Administrator - Dr.Vanchilingam Hospital
07.2010 - 08.2018
Microsoft - Certified Ms Office Administrator, Computer And Information Sciences
ANNAMALAI UNIVERSITY - Master of Applied Science, Health Administration
THIRUVALLUR UNIVERSITY - Bachelor of Computer Applications, Computer Application
Hemasri JanarthananClinic Co-ordinator