Sowmya Rasoju
London,Essex
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Exceptionally experienced in public relations. Talent for building and maintaining brand reputation through successful PR strategies. Highly motivated to shape public opinion and increase brand awareness. Acted independently when required, but always with an awareness of when to escalate issues to achieve prompt resolution. Maintained the confidentiality of commercially sensitive information and data, adhering to best practices and legal regulations.
Overview
5
5
years of professional experience
Work History
HR Manager
Devere care Partnership
chelmsford, Greater London
10.2023 - Current
- Held exit interviews and documented information discussed with employees.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
Technical Support Representative
IBM India Pvt Ltd
02.2022 - 08.2022
- Used ticketing systems to manage and process support actions and requests
- Translated complex technical issues into digestible language for non-technical users
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end users across various time zones
- Resolved service user requests within target timeframes
- Kept detailed records of new installations and related licenses
Digital Interaction Specialist
[24]7.ai
08.2019 - 01.2020
- Advised on measures to support web server security
- Coordinated evaluations making best use of available budget and resources
- Skilled at working independently and collaboratively in a team environment
Education
Master of Arts - Luxury Brand Management
Ravensbourne College of Design And Communication
London01.2023
Skills
- Time Management
- Project Management
- Problem-Solving Skills
- Collaboration
- Case Management Process
- HR reporting
- Payroll
- HR processes
Languages
English, Professional
Timeline
HR Manager
Devere care Partnership
10.2023 - Current
Technical Support Representative
IBM India Pvt Ltd
02.2022 - 08.2022
Digital Interaction Specialist
[24]7.ai
08.2019 - 01.2020
Master of Arts - Luxury Brand Management
Ravensbourne College of Design And Communication
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