HEMANT KUMAR
London
Summary
Results-driven Fraud & Dispute Chargeback SME with a proven track record in fraud prevention, dispute resolution, and team leadership. Achieved a 30% reduction in disputes and maintained 100% compliance with audit standards.
Overview
9
9
years of professional experience
Work History
Fraud & Dispute Chargeback SME
Fidelity Information Services (FIS)
Gurgaon, India
08.2020 - 01.2023
- Assisted in managing end-to-end chargeback case resolution for Visa and Mastercard, ensuring compliance with scheme rules and internal SLAs across a high-volume portfolio.
- Supported implementation of targeted fraud prevention strategies that resulted in a reduction of disputes and contributed to cost savings and enhanced client satisfaction scores.
- Collaborated with compliance and technology teams to aid in strengthening fraud detection systems and addressing process gaps identified through analysis.
Risk Management & Customer Service Specialist
Radical Minds Pvt Ltd
Gurgaon
06.2018 - 03.2020
- Designed and delivered training programmes for 100+ employees on dispute handling and compliance procedures, increasing compliance scores by 20%.
- Organised workshops and coaching clinics on dispute resolution best practices, directly improving customer satisfaction metrics and first-contact resolution rates.
- Monitored team KPIs and introduced data-driven corrective action plans, reducing risk incidents and improving overall service quality.
Fund Accounting & Trade Capture Executive
Bank of New York Mellon (BNY Mellon)
Pune
04.2014 - 05.2016
- Oversaw hedge fund accounting with 100% accuracy in NAV reporting, supporting institutional clients across multiple fund structures.
- Managed end-to-end trade capture, reconciliation, and settlement risk controls, ensuring timely and accurate processing across asset classes.
- Utilised Bloomberg Terminal for portfolio analysis, pricing, and data verification to support fund operations.
- Reduced operational errors by 15% through implementation of enhanced risk assessment frameworks and systematic process reviews.
Education
Master's - International Business
Regent's University London
London, UK06.2024
Skills
- Risk assessment
- Fraud detection and prevention
- Bloomberg terminal usage
- Claims resolution techniques
- Compliance oversight
- Leadership and team development
- Analytical thinking skills
- Performance monitoring metrics
- Operational efficiency management
- Audit preparedness strategies
- Financial Reporting
- Risk management controls
- Analytical thinking
Languages
English
Hindi
Timeline
Fraud & Dispute Chargeback SME
Fidelity Information Services (FIS)
08.2020 - 01.2023
Risk Management & Customer Service Specialist
Radical Minds Pvt Ltd
06.2018 - 03.2020
Fund Accounting & Trade Capture Executive
Bank of New York Mellon (BNY Mellon)
04.2014 - 05.2016
Master's - International Business
Regent's University London
Websites, Portfolios and Profiles
linkedin.com/in/hemantkumar19
Hobbies and interests
- Travelling
- cooking
- Sports
Right to work in UK
Yes
Websites, Portfolios and Profiles
linkedin.com/in/hemantkumar19
Hobbies and interests
- Travelling
- cooking
- Sports