HEMANT ARYA
Restaurant Manager
Bournemouth
Summary
I am an approachable team player and leader who inspires staff to perform at their best. My Detail-oriented approach has resulted in a proven track record of success in training and developing teams, controlling inventory and supplies, and managing payroll and timekeeping. I possess a strong ability to minimize cost overages and waste. Additionally, I excel at staff training and recruiting, consistently delivering great service and ensuring customer satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
KFC
Bournemouth, England
03.2023 - Current
- Working in high volume restaurant with delivery, dining & take away and drive through channel, who closed weekly around 50k-60k sales.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Managed team of up to 19 restaurant staff, maintaining exceptional customer service and quality standards.
- Keeping control of food & labour costs and maximizing all business opportunities to drive sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintaining the P&l performance.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Bahrain & Kuwait Restaurant Company, Hardee's
04.2019 - 01.2023
- Develop and maintain an ongoing relationship with guests
- Improve staff performance through cross-training, attention to detail, and empathetic problem-solving methods
- Ensure that the team is working toward the same goal as the company
- Provide a positive environment and develop professional and technical knowledge by tracking emerging trends in the industry
- Take responsibility for inventory management, day-to-day supply ordering, restaurant P&L, scheduling, and other maintenance issues
- Analysing the inventory (COG) for 10 stores and sharing data with operational leaders on a monthly basis in detail
- Preparing a business review presentation with SWOT analysis
- Creating detailed P&L reports
- Generating daily sales reports and sharing them with all the stores
- Managing three restaurants for more than six months, resulting in improved food cost, labor cost, and maintenance cost with a positive Net Brand Contribution (NBC)
- Coordinating with outsourced vendors
Assistant Restaurant Manager ( Store Incharge)
Bahrain & Kuwait Restaurant Company Hardee's
04.2018 - 04.2019
- Support day-to-day operational activities
- Engage in upselling for all product categories and maintain food quality and customer service by offering professionalism
- Supervise all areas of the restaurant to keep them clean and well maintained
- Responsible for ordering, inventory, staff scheduling, and COG, among other tasks
- Organize the store and bring food cost, labour cost, waste, and other related costs up to the benchmark with a positive outcome.
- Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
Restaurant Supervisor (Store Incharge)
Bahrain & Kuwait Restaurant Company Hardee's
01.2017 - 04.2018
- Supervise all restaurant areas
- Maintain good relationships with internal and external guests
- Motivate the team to achieve goals
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Associate Restaurant Manager
Domino's Pizza (Jubilant Food Pvt Ltd)
01.2016 - 01.2017
- Company Overview: Lucknow, India
- Complete day-to-day tasks and set upselling targets for the staff
- Provide guidance and support to the employees when needed
- Prepare the day-to-day store checklist and monitor food quality and speed of service
- Ensure awareness of food safety and allergens
- Lucknow, India
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management And Catering Technology
Lucknow India 01.2013 - 01.2016
Skills
Adaptable
Customer-oriented
Staff management
Teamwork and collaboration
Operations management
Recruitment
Schedule coordination
Inventory control and record keeping
Accomplishments
- Best EBITDA (Net brand contribution) in all over the chain.
- Best guest satisfaction award in all hubs.
- Achieved most of the time 100% score in food safety audits.
Timeline
Restaurant Manager
KFC
03.2023 - Current
Restaurant Manager
Bahrain & Kuwait Restaurant Company, Hardee's
04.2019 - 01.2023
Assistant Restaurant Manager ( Store Incharge)
Bahrain & Kuwait Restaurant Company Hardee's
04.2018 - 04.2019
Restaurant Supervisor (Store Incharge)
Bahrain & Kuwait Restaurant Company Hardee's
01.2017 - 04.2018
Associate Restaurant Manager
Domino's Pizza (Jubilant Food Pvt Ltd)
01.2016 - 01.2017
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management And Catering Technology
01.2013 - 01.2016
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