Summary
Overview
Work History
Education
Skills
Certification
Custom Section
Interests
Languages
Timeline
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Hemanshu A. Nayi

Hemanshu A. Nayi

Crawley,United Kingdom

Summary

To succeed in an environment of growth and excellence and earn a job which provides me a job satisfaction and self-development and helps me achieve personal as well as organisational goals.

Productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Motivated professional with a strong background in team leadership and client service. Leverages effective communication and problem-solving skills to enhance workplace morale and facilitate successful outcomes. Drives process improvements and operational efficiency through meticulous auditing and reporting.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support worker

Mitchell's Care Home Pvt Ltd.
10.2022 - 05.2025
  • Supporting people with autism, epilepsy and learning disability.
  • Job role to support them for daily activities to achieve their goals and make them independent.
  • Trained for medication order, administration and audit.
  • Trained to audit the reports and draft them for the management.
  • Auditing the food process and medication, and financial reports.

Senior HR Manager

Prime Zone Computer Education Pvt Ltd
Mumbai, Maharashtra
02.2021 - 05.2022
  • Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
  • Proactively provided ongoing, helpful and attentive support to those struggling within the workplace.
  • Conducted in-depth employee assessments to determine training required for more efficient operations.
  • Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
  • Spearheaded the company's talent acquisition and recruitment processes.
  • Mumbai, Maharashtra

Branch Manager

Informatica Education Pvt Ltd
Mumbai, Maharashtra
02.2016 - 03.2020
  • Designed sales and service strategies to improve revenue and retention.
  • Maximised branch revenue by optimising operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Mentored staff to increase sales success and productivity.
  • Conducted customer feedback surveys to improve service levels.
  • Mumbai, Maharashtra

Customer Service Associate (CSA)

WHSmith
Mumbai, Maharashtra
10.2012 - 12.2015
  • Responded to customer Emails, letters and phone calls within the company's communication targets.
  • Recommended appropriate products or higher-value items based on customer preferences and requirements.
  • Used excellent sales and upselling skills to increase customer or value while purchasing products.
  • T2 International Airport, Mumbai, Maharashtra

Branch Manager

Pal India Computer Education
Mumbai, Maharashtra
10.2009 - 01.2012
  • Branch Management, coordination with staff and students.
  • Strong convincing power to enrol walk-in enquiries for computer courses.
  • Conducting of seminars in educational institutes for better business development.
  • Mumbai, Maharashtra

Education

Bachelor of Banking and Insurance -

Smt. Kamala Mehta college of commerce & Economics
01-2010

HSC -

Maharashtra Board
01-2007

SSC -

Smt. G.P.P. High School
01-2005

Skills

  • Proficiency in MS Office 97, 2003, and 2007
  • Effective communication skills
  • Leadership qualities
  • Responsibility
  • Timely completion of tasks
  • Workplace conflict resolution
  • HR budget management
  • Hiring management
  • Team-building activity planning

Certification

IELTS, British Council, 6.0

Custom Section

  • Proficiency in MS Office 97, 2003, and 2007 and MIS.
  • Effective communication skills with good leadership qualities.
  • Able to take on tasks with a degree of responsibility, ensuring timely completion of tasks on hand.
  • Workplace conflict solution.
  • HR budget management.
  • Hiring management.
  • Team building activity planning.

Interests

  • Willing to earn new technology and systems
  • watching, Playing and observing test cricket from experts point of view
  • Taking good careand spending time with indoor plants

Languages

English
Gujarati
Hindi
Marathi

Timeline

Support worker

Mitchell's Care Home Pvt Ltd.
10.2022 - 05.2025

Senior HR Manager

Prime Zone Computer Education Pvt Ltd
02.2021 - 05.2022

Branch Manager

Informatica Education Pvt Ltd
02.2016 - 03.2020

Customer Service Associate (CSA)

WHSmith
10.2012 - 12.2015

Branch Manager

Pal India Computer Education
10.2009 - 01.2012

Bachelor of Banking and Insurance -

Smt. Kamala Mehta college of commerce & Economics

HSC -

Maharashtra Board

SSC -

Smt. G.P.P. High School
Hemanshu A. Nayi