Hema Patel
Northolt,United Kingdom
Summary
Experienced Administrator with a strong track record of reliability and hard work. Demonstrates excellent time management and organizational skills, thriving under pressure to meet deadlines. Proven ability to communicate effectively in team settings and independently. Background includes roles in both private and public sectors, emphasizing commitment to exceptional customer service.
Overview
41
41
years of professional experience
1
1
Certification
Work history
Customer Service Advisor
Harrow Council - Access Harrow
Harrow
04.2015 - 08.2025
- Handle inbound customer inquiries related to resident's services, housing repairs and elections services.
- Handles a high volume of calls daily for faster issue resolution
- Respond to customer enquiries, ensuring compliance with council policies and procedures
- Accurately raise repair requests, prioritise then according to urgency and ensure they are scheduled effectively
- Monitor the progress of repairs, liaising with operatives, surveyors, contractors, and customers to ensure timely completion
- Provide guidance and information to customers, contractors and colleagues on repair issues
- Support day to day operations of the customer service team, including administration tasks and assisting with project work when required
- Ensure excellent service is delivered consistently
- Managed complex customer issues to successful resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
Receptionist/Administrator
NHS Wembley centre for health and care
Wembley
11.2013 - 03.2015
- Dealing with patients' appointments, queries, taking messages
- Answering telephone calls
- Meeting and greeting visitors/patients
- Updating databases and excel spreadsheets
Customer Service Advisor
Harrow Council Access Harrow
Harrow
12.2007 - 06.2013
- Dealing with customers face to face over the counter covering the following services parking, school admissions and scanning and indexing.
- Working on children services reception dealing with customers, taking telephone calls and queries.
Business Support Administrator
Atos Origin Medical services
09.1995 - 02.2007
- Registering file work in an accurate and timely manner as received by the customer
- Scheduling appointments, dealing with clients, customers and employees
- Dealing with customers and clients in a professional and courteous manner
- Updating in house company database and running a daily report
- Typing of confidential correspondence
Receptionist
Valuation Office
09.1994 - 05.1995
- Booking appointments
- Dealing with clients face to face
- Booking appointments
- Answering incoming calls
Administrative Assistant
Disability Benefit Centre
06.1992 - 08.1994
- Responsible for processing attendance allowance and disability living allowance claims
- Responding to telephone queries from internal and external
- Opening incoming mail and directing according
- Processing faxes, letters and e-mails
Administrative Assistant
Departing of Social Security
04.1987 - 05.1991
- Inputting benefit claims on V.D.U
- Responsible for linking the post a-z and numerical filing
- Dealing with claimant's enquiries on reception
- Typing letters, memo's and general corresponding
Sales Assistant
Boots Chemist
09.1984 - 03.1987
- Responsible for operating the till
- Prices goods, assisting customs
- Generally keeping store clean and tidy and stocking up on any necessary merchandise
Education
CSEs - Mathematics, English, Science, RE, Geography and History.
Hall Green Comprehensive School
BTEC General Diploma - Business & Finance
Bilston College of Further Education
Skills
- Composure under pressure
- Multitasking efficiency
- Communication proficiency
- Time management
- Telephone etiquette
- Patience
Certification
- Effective Communication Skills for Workplace (2005)
- Dealing with Difficult people (2005)
- Excel Training (2005)
References
References available upon request.
Timeline
Customer Service Advisor
Harrow Council - Access Harrow
04.2015 - 08.2025
Receptionist/Administrator
NHS Wembley centre for health and care
11.2013 - 03.2015
Customer Service Advisor
Harrow Council Access Harrow
12.2007 - 06.2013
Business Support Administrator
Atos Origin Medical services
09.1995 - 02.2007
Receptionist
Valuation Office
09.1994 - 05.1995
Administrative Assistant
Disability Benefit Centre
06.1992 - 08.1994
Administrative Assistant
Departing of Social Security
04.1987 - 05.1991
Sales Assistant
Boots Chemist
09.1984 - 03.1987
CSEs - Mathematics, English, Science, RE, Geography and History.
Hall Green Comprehensive School
BTEC General Diploma - Business & Finance
Bilston College of Further Education
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