Hema Mangoo
Reykjavík
Summary
Dynamic and professional with a strong background in customer service and acting. Known for outstanding communication skills and attention to detail, fostering positive interactions with clients. Experienced in data entry and administrative support, with a commitment to adapting to diverse organisational needs.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Actor
Strike A Light
Coventry, West Midlands
2022.01 - 2022.04
- Engaged in comprehensive physical training focusing on endurance and strength to prepare for physically demanding roles, ensuring believable performances.
- Cultivated strong relationships with fellow actors promoting harmonious working environment.
- Performed both lead and supporting roles, contributing to successful theatrical productions.
- Studied accents and dialects as part of character development process which added authenticity to roles.
- Practiced lines and movements repeatedly perfecting performance before live shows.
- Worked closely with directors to interpret scripts effectively.
- Portrayed variety of characters by studying scripts and conducting character research.
- Participated in regular rehearsals, resulting in polished performances.
- Performed professionally in live and recorded performances for various media.
- Projected voice clearly at live performances to reach entire audience.
Retail sales associate
Boots UK
Birmingham, West Midands
2009.01 - 2014.08
- Assisted in visual merchandising, improving shop floor appeal.
- Advised customers on product selection based on their needs.
- Facilitated smooth checkout process, reducing wait times for customers.
- Operated till systems correctly, ensuring accurate transactions.
- Managed stock levels for optimal store performance.
- Established rapport with customers through attentive listening and communication.
- Boosted store reputation with excellent customer service skills.
- Upheld company policies whilst interacting with customers and colleagues.
- Maintained tidy sales floor to enhance shopping experience.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
Bachelor of Arts - Acting
University of East London
London 1997.09 - 2000.07
Diploma of Higher Education - Icelandic Language
Háskóli Íslands
Reykjavík Iceland 2024.08 - 2025.05
Skills
- Team player
- Outstanding communication
- Customer Service
- Attention to Detail
- Interacting with public
- Adaptability
- Flexible schedule
- Email correspondence
- Data Entry
- Polite client care
- Filing paperwork
- Professional attitude
References
References available upon request.
Mother of four fantastic children.
I have had four children, ages 14, 12, 10 and 6 years old. My passion has been caring and raising them over the years so my energy and time has been with them in the home.
I have worked less and less as a result which explains the gaps in my work history. I have however worked for many companies in many places over the years. Details I can easily expand upon if asked.
Before children, I worked as an actor in theatre, television and radio.
I also took on corporate roles using my acting skills for training within companies to improve strategy and resolve issues.
I was also signed to a temping agency in the UK and fulfilled many jobs that needed someone on a temporary basis in between my acting assignments. I worked in Administration, Reception, Customer Service, Retail, Make Up, and many more.
Companies i worked for included the BBC, Boots, Debenhams, Cadburys, Arcadia Group, HFC Bank and many more.
Timeline
Diploma of Higher Education - Icelandic Language
Háskóli Íslands
2024.08 - 2025.05
Actor
Strike A Light
2022.01 - 2022.04
Retail sales associate
Boots UK
2009.01 - 2014.08
Bachelor of Arts - Acting
University of East London
1997.09 - 2000.07