Hi, I’m
Heloise Callaghan
York,North Yorkshire
Overview
20
years of professional experience
11
years of post-secondary education
Work history
KnowlesYork, North Yorkshire
Administrative assistant
2023.11 - Current (2 education.years_Label & 7 education.months_Label)
Job overview
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Verified documents and associated records to catch and resolve discrepancies.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Improved office efficiency by managing client correspondence, record tracking and data communications.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed guests and clients in upbeat and friendly manner.
- Sorted and distributed business correspondence to correct department or staff member.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Managed incoming and outgoing calls for busy office.
- Received and screened high-volume internal and external communications, including calls, email and mail.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Responded to telephone enquiries from clients, vendors and members of public.
- Accurately tracked tax, invoicing and budget information using QuickBooks.
- Assisted with invoicing and payroll to help facilitate efficient workflow.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
Callaghan BuildersYork, North Yorkshire
Project management on house building
2022.02 - Current (4 education.years_Label & 4 education.months_Label)
Job overview
- Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.
- Delivered exceptional service to clients, maintaining and extending working relationships for future business opportunities.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Reduced costs by allocating site resources and subcontractors for strict budget controls.
- Determined project schedules and maintained timeline efficiency using proactive adjustments to workflow.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Negotiated with suppliers to reduce costs.
- Reduced downtime with effective scheduling and resourcing.
- Chaired project governance reviews and resolved challenges.
- Minimised accidents and incidents with comprehensive health and safety procedures.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Secured new business opportunities by conducting research and networking.
- Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
- Achieved high client satisfaction through consistent delivery and communication.
- Tracked and communicated project status, timelines, budgets and action items from project inception to delivery.
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
- Interviewed and hired top-performing talent.
Heloise HairYork, North Yorkshire
ACCOUNT EXECUTIVE/ACQUISITION
2021.08 - 2022.06 (10 education.months_Label)
Job overview
- Consulted with clients on business issues to develop innovative, strategic proposals.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Monitored service after sales and implemented quick and effective problem resolution
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Liaised between clients and sales executives to resolve account management issues quickly and effectively.
- Documented sales, customer interactions and concerns to generate updates for senior management.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Negotiated best-possible prices for the client base and sale of business and digital platforms
- Enhanced new business acquisition through strategic networking and lead generation.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Over saw the final sale completion of the Business with a hand over period of 2 years. to smooth client relations
Heloise HairYork, North Yorkshire
Bookkeeper
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Job overview
- Resolved customer concerns promptly to maintain satisfaction.
- Reconciled company bank, credit card and line of credit accounts every week, investigating and resolving discrepancies to keep accounts audit-ready.
- Summarised financial situation by producing detailed spredsheets.
- Created detailed expense reports and requests for capital expenditures.
- Reconciled company bank, credit card and line of credit accounts every monthly, investigating and resolving discrepancies to keep accounts audit-ready.
- Analysed figures, postings and documents to maintain accounting programme accuracy.
- resolve problems quickly with superior customer service.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Produced cash summaries to monitor financial activities with confidence.
- Collected and processed payments.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Submitted and tracked orders.
- Matched purchase orders with invoices and recorded necessary information.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Utilised Microsoft to analyse and record company financial information.
- Prepared and processed monthly payrolls for 4 staff members.
Heloise HairYork, North Yorkshire
Marketing/Digital Marketing Manager
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Job overview
- Grew online social media presence with comprehensive content plan and online contest strategy.
- Improved end-to-end customer journey by identifying critical conversion and drop-off points, adapting onboarding process accordingly.
- Strengthened SEO to improve website ranking by over 1k.
- Evaluated Google Ads campaigns against ROI and KPI targets and identified opportunities for further growth and improvement.
- Managed key digital channels, including YouTube and TikTok content development, Google, Facebook and Instagram Ads.
- Achieved Salesforce Certified Advanced Administrator status overseeing 4+ staff.
- Rigorously planned and successfully executed a numerous+ PPC campaigns with 75% conversion rate.
- Collaborated with design team to develop innovative graphics and video content for website and social platforms.
- Increased web traffic by 100% by enhancing keyword research and optimising content.
- Planned and executed social media campaigns, achieving over 100% engagement.
- Produced engaging written content to optimise websites and social media platforms.
- Enhanced lead generation strategy across Facebook and LinkedIn with targeted research and customer segmentation.
- Launched user-generated Instagram campaign that increased following by 1k
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Oversaw 100% growth in social media following and engagement over 4 months.
- Managed social media accounts, including Facebook, Instagram, Twitter, TikTok and Snapchat.
- Built strong relationships with clients through comprehensive campaign reporting meetings.
Heloise HairYork, North Yorkshire
Team manager
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Job overview
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Set achievable monthly targets, motivating team to swiftly progress and achieve in line with company goals.
- Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
- Worked closely with directors to ensure investment and commitment to growth strategies for company progression.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
- Managed, motivated and developed a team of 4 to consistently deliver exceptional customer service.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Analysed sales to identify top-performing products.
- Coordinated all department functions for team of 4 employees.
- Reduced staff turnover by building positive company culture.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Led team changes and organisational restructures to boost productivity.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Developed business plans to deliver sustained growth.
- Expanded customer base through strong service and multi-channel marketing strategies.
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Recruited, hired and trained 15 high-achieving employees for improved marketing and sales performance.
Heloise HairYork, North Yorkshire
Sales and customer service representative
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Job overview
- Set appointments with field teams to carry out service changes or deliver new products.
- Applied conflict management to stressed and concerned customers.
- Prepared necessary forms to complete transactions.
- Completed transactions to replace or exchange defective items.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered telephone calls per day with professionalism.
- Listened actively to offer accurate information and best solution to their needs.
- Obtained feedback from customers to improve service experience.
- Handled in-person, email and mailed correspondence.
- Advised customers on availability, pricing and location of products.
- Offered current, accurate advice on optional solutions for concerns.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Oversaw daily operations to achieve high productivity levels.
Heloise HairYork, North Yorkshire
Procurement manager
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Job overview
- Improved the delivery of services by influencing and motivating increased production levels in salon activities.
- Supported [Job title] in [Timeframe] procurement strategy and planning, assessing objective achievements and implementing necessary service improvements.
- Built positive, productive relationships with clients, communicating regular updates and seeking mutually beneficial outcomes.
- Maintained and developed professional client expertise through team member to further enhance service delivery.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Directed daily operations to achieve maximum output and reduce costs.
- Adjusted inventory levels to keep obsolescence and cost low.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Established operational and administrative procedures and enforced controls.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
Heloise HairYork, North Yorkshire
Business owner
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Job overview
- Oversaw business budget planning, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Capitalised on social media platforms to recruit key influencers and increase market awareness.
- Remedied employee and customer conflicts using excellent decision-making and problem-solving abilities.
- Used print strategies such as newspaper ads, business catalogue and marketing brochures to obtain and capture new customers.
- Built client networks by attending trade fairs and corporate events.
- Put together realistic budgets based upon actual costs and fees for effective business operations.
- Trained and mentored up to 5 team members effectively, developing high-achieving, driven staff.
- Recruited external marketing teams to increase brand coverage and awareness.
- Coordinated stakeholder communications to assess and satisfy business demands.
- Achieved sales goals and increased revenue through strategy development.
- Uplifted repeat business profits by adapting sales packages to bespoke client needs.
- Devised seasonal promotions to appeal to current customer appetite.
- Increased customer sales conversions through strategic staff performance incentives.
- Reduced staff turnover through improved development and progression schemes.
- Generated strategic business plan and budgets through market analysis and responsible fiscal management.
- Analysed customer data and market trends to enhance product offerings.
- Monitored competitor activity closely to remain ahead of market trends.
- Remained up-to-date on current product trends, regularly attending key trade shows to evolve current stock offerings.
- Implemented new technologies to improve business productivity.
- Adapted company policies to meet regulatory compliance updates.
- Launched new products with detailed marketing plans.
- Actioned customer feedback to develop product and service offerings.
Education
Intuitions CollegeHarrogate
Assessors Award D32/D33 from Hair and Beauty
1997.07 - 1998.09 (1 education.year_Label & 2 education.months_Label)
Intuition CollegeHarrogate, North Yorkshire
NVQ Level 3 from Hair and Beauty
2006.04 - 2007.06 (1 education.year_Label & 2 education.months_Label)
York CollegeYork
NVQ Level 2&3 from Hair and Beauty
1994.09 - 1996.05 (1 education.year_Label & 8 education.months_Label)
Queen Anne's SchoolYork
GCSEs
1986.09 - 1993.05 (6 education.years_Label & 8 education.months_Label)
Timeline
Administrative assistant
Knowles
2023.11 - Current (2 education.years_Label & 7 education.months_Label)
Project management on house building
Callaghan Builders
2022.02 - Current (4 education.years_Label & 4 education.months_Label)
ACCOUNT EXECUTIVE/ACQUISITION
Heloise Hair
2021.08 - 2022.06 (10 education.months_Label)
Intuition College
NVQ Level 3 from Hair and Beauty
2006.04 - 2007.06 (1 education.year_Label & 2 education.months_Label)
Bookkeeper
Heloise Hair
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Marketing/Digital Marketing Manager
Heloise Hair
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Team manager
Heloise Hair
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Sales and customer service representative
Heloise Hair
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Procurement manager
Heloise Hair
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Business owner
Heloise Hair
2003.09 - 2022.06 (18 education.years_Label & 9 education.months_Label)
Intuitions College
Assessors Award D32/D33 from Hair and Beauty
1997.07 - 1998.09 (1 education.year_Label & 2 education.months_Label)
York College
NVQ Level 2&3 from Hair and Beauty
1994.09 - 1996.05 (1 education.year_Label & 8 education.months_Label)
Queen Anne's School
GCSEs
1986.09 - 1993.05 (6 education.years_Label & 8 education.months_Label)