Hellen Kassa
London,United Kingdom
Summary
Degree-educated in Computer Science with significant experience in IT administration and development. Proficient in Prolog, SQL, and JavaScript (ES6+), along with frameworks like React. Strong multitasking and problem-solving abilities across Windows and UNIX operating systems. Committed to utilizing technical skills to enhance IT solutions and drive innovation.
Overview
30
30
years of professional experience
9
9
years of post-secondary education
Work history
Employee Benefits Implementer
Standard Life PLC
2012.01 - Current
- Role Included:
- Daily content programming and production of website
- Converting standard text to HTML and XHTML adhering to W3C standards.
- Updating HTML tags as and when needed by business.
- Updating existing text using HTML Tags.
- Enabling websites to work across multiple web browsers.
- Designing web pages using Visual Studio, Photoshop, Dreamweaver, Flash, HTML, CSS and JavaScript
- Implementing HTML and CSS changes to time-sensitive clients' web applications.
- Testing web and windows applications
- Basic rollover (system Configuration)
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
HTML Developer /Web Content Editor
Vebnet
2010.01 - 2012.01
- Converted standard text to HTML and XHTML in compliance with W3C standards.
- Updated HTML tags as required by business needs.
- Enhanced existing text with appropriate HTML tags.
- Enabled websites to function across various web browsers.
- Designed web pages using Visual Studio, Photoshop, Dreamweaver, Flash, HTML, CSS, and JavaScript.
- Implemented time-sensitive HTML and CSS modifications for client web applications.
Receptionist
Novas Scar man Group
2008.01 - 2009.01
- Role Included:
- Carrying out receptionist duties; Handling incoming calls
- Data inputting
- Delivering and constantly striving to achieve a higher level of customer service
- Carrying out general office administrative tasks such as filing, photocopying etc
Concierge State Management
Rendall & Rittner Ltd
2007.01 - 2008.10
- Role included:
- Data inputting
- Handling phone enquiries
- Providing administration support to the Estate Manager
- Dealing with the requests, queries and complaints of residents and their guests
- Gathering and distributing information for guests and residents
- Making sure the work environment complied to health & safety regulations
- Dealing with emergency situations
User Acceptance Tester/GUI tester
Technology Warehouse
2006.01 - 2007.01
- Role involved:
- Testing web and windows applications
Administrator / It Support
Coin Street Family and Children Centre
2006.01 - 2006.01
- Role included:
- Carrying out receptionist duties; Handling incoming calls
- Data inputting on to the company's database.
- Carrying out general office administrative tasks such as filing, photocopying etc
Excel Data Inputter
Wolters Kluwer UK
2005.01 - 2005.01
- Role involved:
- Inputting data
Cashier
BP White Shadow Services
1999.01 - 2004.01
- Role included:
- Delivering high standards of customer care
- Cash handling
Tape Winding operator
Technicolor Video Services, London
1996.01 - 1999.01
- Role included:
- Operating video tape recording machine.
- Working as part of a team
- Managing my own workload
Education
BSc. - Computing Studies
South Bank University
London 2001.01 - 2005.01
Foundation - Computing Studies
South Bank University
London 1999.01 - 2001.01
BTEC Higher National Diploma - Business Studies
Hackney College
London 1994.01 - 1996.01
NVQ - Business and Finance
Hackney College
London 1993.01 - 1994.01
Skills
- Degree educated in Computer Science
- Experienced in IT administration, support, and development
- Highly computer literate (see below for computing skills summary)
- Professional conduct and appearance
- Excellent communication and interpersonal skills
- Competent multitasked and problem solver
- Computer Languages: Prolog, SQL, ASPNET, GUI's, HTML, XHTML, CSS and Java Script (ES6), TypeScript
- Frameworks / Libraries: React
- Tools & Platforms: Figma
- Operating Systems: Windows (95, 98, 2000, XP, 2007), MS DOS, and UNIX
- Applications: Visual Studio 2010, Access 97, Word, Excel, Flash, Photoshop, Dream Weaver and Microsoft-pictures-it
- Problem-solving
- Team building
REFERENCES
Up on request
Affiliations
- I enjoy watching Korean TV series in my free time.
- Reading the Bible
- Walk
References
References available upon request.
Timeline
Employee Benefits Implementer
Standard Life PLC
2012.01 - Current
HTML Developer /Web Content Editor
Vebnet
2010.01 - 2012.01
Receptionist
Novas Scar man Group
2008.01 - 2009.01
Concierge State Management
Rendall & Rittner Ltd
2007.01 - 2008.10
User Acceptance Tester/GUI tester
Technology Warehouse
2006.01 - 2007.01
Administrator / It Support
Coin Street Family and Children Centre
2006.01 - 2006.01
Excel Data Inputter
Wolters Kluwer UK
2005.01 - 2005.01
BSc. - Computing Studies
South Bank University
2001.01 - 2005.01
Cashier
BP White Shadow Services
1999.01 - 2004.01
Foundation - Computing Studies
South Bank University
1999.01 - 2001.01
Tape Winding operator
Technicolor Video Services, London
1996.01 - 1999.01
BTEC Higher National Diploma - Business Studies
Hackney College
1994.01 - 1996.01
NVQ - Business and Finance
Hackney College
1993.01 - 1994.01