Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Certification
Languages
References
Timeline
Generic

Hellen Christophorou

Shepperton,surrey

Summary

Results-driven professional with expertise in team leadership, training and development, and inventory management. Demonstrates exceptional performance under pressure, supported by strong interpersonal and customer relations skills. Adept at issue resolution and fostering a collaborative team environment, ensuring professionalism and approachability in all interactions. Proficient in computer skills and committed to honesty and excellence in achieving organisational goals.

Overview

45
45
years of professional experience
1993
1993
years of post-secondary education
1
1
Certification

Work History

Service Clerk / Receiving Secretary

Costco Wholesale
Sunbury-on-Thames, Surrey
01.2015 - 04.2025
  • Stock Auditing: Conduct regular audits of stock to ensure accuracy of inventory counts, investigate discrepancies, and maintain optimal stock levels. Responsible for biannual inventory assessments.
  • Receiving Secretary: Manage the receiving department, ensuring accurate processing of incoming stock. Verify shipments (including cigarettes, sandwiches, bread, and other food items) against orders and input data into the system for tracking.
  • Return to Vendor (RTV) Coordinator: Oversee customer returns, coordinating the return process with vendors or salvage companies. Responsible for stock transfers, the destruction of broken and expired goods, and maintaining compliance with company policies.
  • Team Collaboration: Assist in stocking and unloading stock using a pallet rider, ensuring that warehouse operations run smoothly and efficiently. Collaborate with team members to maintain high standards of inventory management.
  • Maintained a clean and organized warehouse environment, ensuring all areas including restrooms and outdoor yards met health and safety standards.
  • Regularly performed cleaning duties to uphold a tidy workspace, contributing to overall operational efficiency and employee satisfaction.

Warehouse Supervisor

Snow & Rock Sports Limited
Guildford
03.2005 - 01.2015


  • Lead and supervise a team, ensuring operational efficiency and productivity.
  • Oversee stock control, implementing systems for accurate inventory management.
  • Ensure compliance with health and safety regulations, maintaining a safe work environment.
  • Checking stock coming in and going out, physically checking and logging on the computer.
  • Investigating missing stock and stock control.
  • Trained new employees, resulting in better job proficiency and productivity.

Assistant Manager

Louis Restaurant
Hampton Court, Surrey
05.2001 - 09.2005
  • Provided excellent customer service by taking orders and serving food in a fast-paced environment.
  • Improved customer service by implementing new procedures and protocols.
  • Gained experience in Greek cuisine, enhancing knowledge of menu items and ingredients.
  • Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests..
  • Collaborated with team members to ensure efficient service and customer satisfaction.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Managed daily operations to ensure smooth running of the Restaurant
  • Assisted in recruitment process to build an effective workforce.
  • Handled customer complaints effectively

Front of House Receptionist

Rentokil Initial Security, Procter & Gamble
Chertsey, Surrey
07.1995 - 08.2001


  • Provided a professional and friendly first impression to visitors and clients.
  • Managed incoming phone calls and correspondence, ensuring effective communication.
  • Organized couriers and stationery orders, maintaining office supplies and resources.
  • Served as fire and health and safety officer for the office staff, promoting safety protocols.
  • Coordinated access cards for staff and managed contractor activities on-site.
  • Assisted the facilities manager with various tasks as needed.

Cook/server supervisor

Fish & Chip Shop family run
Hanworth, Middlesex
11.1980 - 01.2005
  • Gained extensive experience in cooking and frying a variety of menu items to ensure quality and consistency.
  • Provided excellent customer service by taking orders, serving food, and handling customer inquiries, contributing to a welcoming dining experience.
  • Managed stock ordering and inventory control, ensuring the shop was always well-stocked with fresh ingredients.
  • Handled cash transactions and performed end-of-day cashing up processes, maintaining accurate financial records.
  • Operated the shop independently during periods of absence, demonstrating strong responsibility and leadership skills.

Security Agent

Interlink Security
07.1993 - 07.1995
  • Company Overview: Heathrow Airport
  • Conducted thorough checks of passports and boarding cards for security compliance.
  • Performed searches of baggage, aircraft, and passengers to ensure safety.
  • Screened passenger luggage to detect prohibited items.
  • Ensured safety of personnel by conducting regular property patrols.

Plant Assistant

Evergreen Displays
Sunbury on Thames
06.1987 - 07.1993


  • Traveled to client locations to maintain and water planters.
  • Replaced dead plants, ensuring the aesthetic quality of arrangements.
  • Part time

Education

Photography Course - Photography

Twickenham College/Rectory School
Kew, Richmond upon Thames
Jun 1985 - 06.1987

5 GCSEs - Maths, English

Rectory School
09.1980 - 06.1985

Skills

  • Team Leadership
  • Training and Development
  • Performance Under Pressure
  • Interpersonal Skills
  • Computer Skills
  • Inventory Management
  • Team Player
  • Professionalism
  • Approachability
  • Honesty
  • Customer relations
  • Issue resolution

Custom

  • Fishing
  • Photography
  • Walking and sightseeing
  • Reading
  • Entertaining
  • Eating out

Affiliations

  • Fishing
  • Photography
  • Walking & Sightseeing
  • Entertaining
  • Dining Out

Certification

Allergen Awareness

Basic Food Hygiene Level 2

HR Training

Health and Safety Level 2

Languages

Greek
Fluent

References

References available upon request.

Timeline

Service Clerk / Receiving Secretary

Costco Wholesale
01.2015 - 04.2025

Warehouse Supervisor

Snow & Rock Sports Limited
03.2005 - 01.2015

Assistant Manager

Louis Restaurant
05.2001 - 09.2005

Front of House Receptionist

Rentokil Initial Security, Procter & Gamble
07.1995 - 08.2001

Security Agent

Interlink Security
07.1993 - 07.1995

Plant Assistant

Evergreen Displays
06.1987 - 07.1993

Cook/server supervisor

Fish & Chip Shop family run
11.1980 - 01.2005

5 GCSEs - Maths, English

Rectory School
09.1980 - 06.1985

Photography Course - Photography

Twickenham College/Rectory School
Jun 1985 - 06.1987

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Hellen Christophorou