Hellen Adu
Birmingham
Summary
Enthusiastic customer service professional with years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success. I am a self-motivated and positive character with transferable skills, I've developed excellent communication skills from working in a range of settings and contributing in many events. I've proven to be a productive and enthusiastic team member in school and at my previous places of work. I have shown commitment and competence through lessons and work that I have completed to my best ability. I am proactive and show enthusiasm when it comes to gaining new skills. Also, confident, charismatic and I enjoy assisting others with a professional approach to any job and hold excellent interpersonal skills. Despite the demands of challenging work, I can always stay motivated and positive while working in a group or independently.
Overview
7
7
years of professional experience
Work History
DUTCH MARKET RESEARCH / APPOINTMENT SETTING
American Express - The Telemarketing Company
07.2022 - 09.2023
- Obtained updated contact information from all subjects and ensured that the data was accurately entered into the company's system.
- Delivered information from a script regarding surveys for an on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
- Explained questions in better detail for interviewees to allow for truthful responses.
- Assisted with project planning and execution of research.
- Calling active American Express customers in the Benelux (Belgium & Holland)
CUSTOMER SERVICE ADVISER
Dr. Martens - Ventrica Ltd
09.2021 - 07.2022
- MULTILIGNUAL, Building strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention
- Effectively used call handling technology to respond to increased customers within target timeframes in Dutch & English
- Performed in-depth product research to answer and resolve complex customer questions
- Managed high-volume customer queries simultaneously through productive planning and organisation strategies
- Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
DUTCH TELEPHONE MARKET RESEARCH INTERVIEWER/TRANSL
CIF Centre for International Field Research Ltd.
02.2022 - 07.2022
- Conducting research for a range of social, media, political and business clients.
- Translating important documents and emailing them to the given contact list.
- Collecting data from the phone calls, making appointments, and noting down the outcome of the call and forecasting the future for the candidates
- Created effective follow-up schedules to maintain maximum respondent participation.
- Followed a scripted questionnaire to gauge people's attitudes towards certain topics
DUTCH TRANSLATOR JULY, European Commission - University College
01.2021
- Contacting mayors and their secretaries based in Belgium & The Netherlands through email and phone calls about the access city award 2022
- Translating important documents and emailing them to the given contact list
- Collecting data from the phone calls, making appointments, and noting down the outcome of the call and forecasting the future for the candidates
Butchers Assistant
Colruyt Roosensplein - Merksem
02.2019 - 03.2021
- Kept the store tidy and clean mopping and wiping surfaces every day
- Managed incoming deliveries and rotated all meat products while adhering to sanitation requirements
- Excelled in providing customer service along with giving insight about new and seasonal products
- Marketed products successfully by highlighting their defining features and benefits to potential customers
- Confidence was required, to be able to approach customers and to work efficiently with my colleagues
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Warehouse Operative
Tudor Employment agency - Essington
10.2020 - 12.2020
- West midlands
- Facilitated smooth warehouse operations, managing and maintaining accurate stock records on Warehouse Management System
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets
- Minimised product damage, consistently verifying goods were correctly handled and stored to task specifications
- Performed all duties safely and efficiently, in line with safety rules for best working practices
- Unloaded cargo with forklift equipment, maintaining a clean, safe and organised warehouse
- Optimised storage areas to maximise access and meet the needs of different types of products with specific weight, size or shape concerns
- Perfectly stacked deliveries to ensure consistent security of items and safety of others
- Effectively operated equipment to load and unload vehicles, practising safe and secure loading methods to avoid damage.
Customer Cashier
Delhaize - Antwerp
03.2018 - 06.2018
- Providing positive customer experience with fair, friendly and satisfactory service, as well as registering sales on a cash register by scanning items and totaling customer's purchases
- Furthermore
- Issued receipts for purchases and gifts
- Operated cash register with proficiency during high-volume shopping times
- Always provided professional and courteous service
- Answered customer questions, provided store information and escorted to desired store areas
- Displayed and restocked merchandise in appealing manner
- Weighed food to determine correct pricing
- Worked with customer service to resolve issues
- Accepted cash, cheque, credit and debit payments accurately and efficiently
- Provided high level of service by helping customers find specific products
- Checked prices and arranged for carry-outs to customer vehicles.
CASHIER
Divine Trading - Merksem
01.2017 - 06.2018
- I worked at a family-owned business owned by my mother
- Answered customer questions, provided store information, and escorted to desired store areas
- Checked prices and arranged for carry-outs to customer vehicles
- Counted cash in register drawer at beginning and end of shift
- Bagged up merchandise by following standard procedures
- Cleaned and straightened work area
- Mentored new team members on registers, meeting customer needs, maximising group performance and maintaining high satisfaction with customers
- Worked with customer service to resolve issues
- Restocked, arranged, and organised merchandise in front lanes to drive product sales
- Accepted cash, cheque, credit and debit payments accurately and efficiently.
Education
Bachelor of Arts - Marketing
Wolverhampton University
Wolverhampton, WLV06.2024
High School Diploma -
Joma Secundair
Antwerp06.2020
A Levels -
Wolverhampton Girls' High School
06.2018
Skills
- Restocking inventory
- Physical strength
- Credit and debit processing
- Order taking
- Customer relations
- Till accuracy
- Cash register operations
- Written and verbal communication
- Store cleanliness and appearance
- Customer greeting
- Bilingual
Timeline
DUTCH MARKET RESEARCH / APPOINTMENT SETTING
American Express - The Telemarketing Company
07.2022 - 09.2023
DUTCH TELEPHONE MARKET RESEARCH INTERVIEWER/TRANSL
CIF Centre for International Field Research Ltd.
02.2022 - 07.2022
CUSTOMER SERVICE ADVISER
Dr. Martens - Ventrica Ltd
09.2021 - 07.2022
DUTCH TRANSLATOR JULY, European Commission - University College
01.2021
Warehouse Operative
Tudor Employment agency - Essington
10.2020 - 12.2020
Butchers Assistant
Colruyt Roosensplein - Merksem
02.2019 - 03.2021
Customer Cashier
Delhaize - Antwerp
03.2018 - 06.2018
CASHIER
Divine Trading - Merksem
01.2017 - 06.2018
Bachelor of Arts - Marketing
Wolverhampton University
High School Diploma -
Joma Secundair
A Levels -
Wolverhampton Girls' High School
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