Helen Raj Krithi Katikala
London,United Kingdom
Summary
Driven professional with a knack for leadership and operational management, excelling in team coordination and customer service. Strong background in staff training and inventory control, ensuring smooth and profitable restaurant operations. Committed to enhancing customer satisfaction and driving business growth as a manager.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant general manager
KFC, The Adil Group
London, London
06.2025 - Current
- Ensured compliance with all licensing, hygiene, and health and safety guidelines across the premises.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
Assistant Restaurant Manager
KFC, Leicester Square
Leicester Square
12.2024 - 06.2025
- Manages the shifts in accordance with company policies and procedures, managing employee activities to maximize sales, efficiency and profit.
- Ensuring employees follow safety procedures and handle any hazardous circumstances safely and was responsible for ensuring the safety of contractors, customers, and visitors on business premises.
- Supported the Restaurant General Manager in achieving the Standards by ensuring employee focus on marked customer expectations for cleanliness, hospitality, accuracy, maintenance, product, and speed of service.
Team Leader
KFC, Leicester Square
Leicester Square
07.2023 - 12.2024
- Mentored and coached team members to ensure successful performance.
- Delegated tasks and motivated team members according to project requirements and employee strengths to achieve optimal results through effective communication and interpersonal skills.
- Supported the General Manager in restaurant goals related to building and developing the team, operation metrics and profitability.
Team Member
KFC, Leicester Square
Leicester Square
05.2022 - 07.2023
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
Business Developer
Botanika, Hyderabad, India
Hyderabad
05.2019 - 07.2021
- Conducted market research to identify potential leads and target customers.
- Engaged in identification of prospective clients from various channels, including phone calls, emails and social media platforms.
- Established relationships with key clients and developed strategic partnerships with vendors.
- Organized various fares and conventions for business promotions.
Education
Master of Science (M.S) - Production and Manufacturing Management
University of Hertfordshire
01.2022 - 05.2023
Bachelor of Technology (B. Tech) - Aeronautical Engineering
Marri Laxman Reddy Institute of Technology
09.2015 - 05.2019
Skills
- Software Skills: AutoCAD, CATIA, Ansys, Star CCM, Microsoft Project
- Brand development and maintenance
- Leadership excellence
- Sales-Driven attitude
- Staff training and certification
- Restaurant marketing strategies
Personal Information
References
References available upon request.
Timeline
Restaurant general manager
KFC, The Adil Group
06.2025 - Current
Assistant Restaurant Manager
KFC, Leicester Square
12.2024 - 06.2025
Team Leader
KFC, Leicester Square
07.2023 - 12.2024
Team Member
KFC, Leicester Square
05.2022 - 07.2023
Master of Science (M.S) - Production and Manufacturing Management
University of Hertfordshire
01.2022 - 05.2023
Business Developer
Botanika, Hyderabad, India
05.2019 - 07.2021
Bachelor of Technology (B. Tech) - Aeronautical Engineering
Marri Laxman Reddy Institute of Technology
09.2015 - 05.2019