Helen Elizabeth Welford
Newcastle upon Tyne
Summary
I am a committed and hardworking Administrative Assistant. I have a strong work ethic, professional demeanour and initiative.
I am a positive upbeat and dependable team player.
I enjoy dealing with the general public and helping to assist them.
I am looking for challenging new role.
Overview
39
39
years of professional experience
Work history
Legal Administration Assistant
Hay and Kilner LLP
Newcastle upon Tyne
09.1988 - Current
- Handled sensitive information, maintained confidentiality at all times.
- Processed client requests.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Prioritised tasks according to urgency and importance.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Handled petty cash transactions, ensured proper financial management within office.
- Complied carefully with procedures, upheld standards of quality administration.
- Managed incoming calls, ensured effective communication channels.
- Communicated professionally with clients, cemented positive relationships.
- Responded to telephone enquiries from other solicitors, clients and members of public.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Provided professional and friendly assistance to clients By telephone and in person.
- Received high-volume internal and external communications, calls and email.
- Examined, scanned and input documents in software system.
- Wrote professional letters, emails and memoranda for business communication.
- Transcribed digital dictation to create correspondence.
Bank cashier
Alliance and Leicester Building Society
Newcastle upon Tyne
02.1988 - 09.1988
- I worked here as a counter cashier. I also spent a short time learning the procedure for mortgage offers and issuing them.
- Maintained confidentiality to ensure client trust.
Legal Secretary
Richmonds Solicitors
Newcastle upon Tyne
09.1986 - 02.1988
- Executed general secretarial tasks including transcribing dictation, diary management and telephone calls.
- Managing client queries and concerns.
Education
National Diploma in Business Studies -
New College Durham
Durham 09/1983 - 07/1985
BTEC General Certificate in Business Studies -
Longbenton High School
09/1982 - 07/1983
O Levels - English Language, English literature, History, Home Economics
Longbenton Hih School
Newcastle upon TyneSkills
- Diplomacy and tactfulness
- Telephone system operation
- Discretion and confidentiality
- Organisational proficiency
- Self-Motivated attitude
- Case Management
- Documentation and reporting
- Information compiling
- Faxing documents
- Confidentiality maintenance
- External communications
- Multitasking and prioritisation
- Sensitive material handling
Affiliations
- I like completing jigsaws. I also enjoy visiting National Trust properties and gardens.
Timeline
Legal Administration Assistant
Hay and Kilner LLP
09.1988 - Current
Bank cashier
Alliance and Leicester Building Society
02.1988 - 09.1988
Legal Secretary
Richmonds Solicitors
09.1986 - 02.1988
National Diploma in Business Studies -
New College Durham
09/1983 - 07/1985
BTEC General Certificate in Business Studies -
Longbenton High School
09/1982 - 07/1983
O Levels - English Language, English literature, History, Home Economics
Longbenton Hih School
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