Helenah Ali

• Company Overview: This is a domiciliary care company
• Used outstanding communication and interpersonal skills to build positive relationships with clients.
• Submitted reports to manager regarding status of client.
• Maintained confidentiality and compliance standards for optimised patient care.
• Assisted in mobility exercises to enhance physical strength and recovery of patients.
• Attended mandatory training courses on regular basis to keep skills updated.
• Provided companionship and emotional support to distressed or lonely residents.
• Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
• Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
• Communicated sensitively with patients whilst respecting privacy and dignity at all times.
• Provided emotional support for patients and their families during difficult times.
• Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Monitored client health conditions and reported immediate issues to manager.
• Observed and documented accurate recordings of patient observations.

• Company Overview: A limited construction company based in Bradford
• Resolved pressing customer issues, ensured repeat business.
• Implemented new protocols for efficient complaint management.
• Addressed customer queries and concerns, processed orders, liaised with other companies, and dealt with financial transactions in line with the FCA guidelines
• I consistently provided a proactive approach as a service provider, noting general feedback regarding customers' experiences to improve future interactions
• Recorded customer communications to maintain proper documentation.
• Streamlined responses to emails, improved response time significantly.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.
• Offered prompt solutions to maintain customer satisfaction.
• Registered and updated accurate customer information on database.
• Offered recommendations to customers based on specific situations, priorities and obstacles.
• Tracked orders and processed refunds for new and existing customers.

(AA Builders has subsequently stopped operations as of April 2024, since the CEO retired.)