Helena Lima De Melo
London,England
Summary
Responsible student seeking career in finance. Holds strong academic record and excellent attention to detail. Applies education and personal skills to learn and develop new skills quickly to assist and support finance team. With previous customer facing role experience able to manage all tasks with efficiency and accuracy. Proficient in serving diverse customer needs.
Overview
7
7
years of professional experience
Work history
Financial administrator
OfficeTeam Group
Remote work
09.2022 - 10.2023
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Applied advanced Excel skills to efficiently analyse large data sets.
- Updated client records with successful credit and loan applications.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Investigated and evaluated customers for credit worthiness and potential risk factors.
- Resolved technical issues and incorporated upgrades to Dynamics 365.
- Identified, recommended and implemented CRM system changes to optimise user and customer experience.
- Handled case documentation safely and securely for optimised client confidentiality.
- Reviewed legal documents for accuracy and compliance.
- Partnered with management to implement processes and complete special projects.
Administrative assistant
Primely LTD
Remote work
01.2022 - 08.2022
- Assisted managers in compiling and organising materials for meetings.
- Kept and maintained accurate filing system for preservation of office information.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Wrote business correspondence and technical letters.
- Arranged supplies, documents and spaces for meetings.
Waitress assistant
Rumours Mayfair
City of Westminster, City of London
04.2021 - 08.2021
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Sales demonstrator
Hamleys
City of Westminster, City of London
09.2016 - 08.2019
- Persuaded customers to purchase products by sharing in-depth explanations and demonstrations.
- Provided information to customers about new products and related promotions.
- Kept working area clean and organised and returned items to proper locations following demonstrations.
- Offered samples and distributed marketing materials to engage buyers.
- Restocked product displays and displayed pricing information to drive sales.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained customer engagement during entire buying process.
Education
Bachelor of Law - Law
London South Bank University
London 09/2021 -
Access Course - Law
Southwark College
London Sep 2019 - 08.2020
GCSEs -
Lambeth Academy
London Sep 2010 - 07.2015
Skills
- Customer service
- Technical support
- Administration support
- Administrative systems
- Office management
- Effective sales techniques
- Outstanding customer service
- Problem solving
- Sales background
- Exceptional product knowledge
- Excellent interpersonal skills
Languages
Portuguese
Native
Timeline
Financial administrator
OfficeTeam Group
09.2022 - 10.2023
Administrative assistant
Primely LTD
01.2022 - 08.2022
Waitress assistant
Rumours Mayfair
04.2021 - 08.2021
Sales demonstrator
Hamleys
09.2016 - 08.2019
Bachelor of Law - Law
London South Bank University
09/2021 -
Access Course - Law
Southwark College
Sep 2019 - 08.2020
GCSEs -
Lambeth Academy
Sep 2010 - 07.2015
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