HELENA KOSZARKA
PETERBOROUGH,CAMBS
Summary
Accomplished professional with extensive expertise in project management, stakeholder engagement, and strategic planning. Demonstrates proficiency in risk assessment, budgeting expertise, and resource allocation to ensure efficient service delivery and project coordination. Adept at schedule management, performance monitoring, and data analysis to drive informed decision-making and optimise outcomes. Skilled in fostering stakeholder relationships, team leadership, and customer service excellence to achieve organisational goals. Proficient in utilising Microsoft Teams and Office 365 to enhance collaboration and operational efficiency. Committed to delivering high-quality results while maintaining a focus on continuous improvement and long-term success.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work history
Project delivery manager
Openreach
Peterborough, Cambridgeshire
04.2022 - Current
- Implemented measures to mitigate potential risks, safeguarding project outcomes.
- Conducted comprehensive project reviews to ensure quality outcomes.
- Ensured compliance with industry regulations during all stages of the projects.
- Streamlined processes for faster and more effective project implementation.
- Executed multiple simultaneous projects, maintaining high standards of quality control.
- Established and maintained strong client relationships throughout the project lifecycle.
- Oversaw complex projects from initiation to closure, ensuring timely delivery.
- Delivered projects within stipulated timelines through effective time management techniques.
- Managed stakeholder relationships, fostering a collaborative work environment.
- Facilitated regular team meetings, promoting open communication and problem-solving discussions.
- Enabled smooth project transitions with detailed planning and strategic foresight.
- Established clear budgets and cost controls strategies to meet objectives.
Delivery Professional
Openreach
Peterborough, Cambridgeshire
04.2021 - 03.2022
- Prepared delivery reports meticulously, enhancing operational transparency.
- Improved customer satisfaction with swift and professional service.
- Ensured compliance with traffic rules to maintain safety on the road.
- Maintained open communication with customers whilst waiting for parcels, improving their experience.
Delivery Professional
Openreach
Peterborough, Peterborough
04.2020 - 04.2021
- Prepared delivery reports meticulously, enhancing operational transparency.
- Improved customer satisfaction with swift and professional service.
- Ensured compliance with traffic rules to maintain safety on the road.
- Maintained open communication with customers whilst waiting for parcels, improving their experience.
Project manager
Openreach
Peterborough
03.2016 - 12.2018
- Fostered a positive work environment, enhanced team productivity substantially.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Guided the development of project objectives, established clear performance expectations.
- Steered teams through complex project phases to successful completion.
Project manager
Openreach
Huntingdon, Cambridgeshire
05.2015 - 05.2016
- Fostered a positive work environment, enhanced team productivity substantially.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Guided the development of project objectives, established clear performance expectations.
Project Manager
BT
Peterborough, Cambridgeshire
11.2014 - 05.2015
- Implemented quality control measures, ensured adherence to standards.
- Steered teams through complex project phases to successful completion.
- Enhanced project efficiency by streamlining communication channels.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
Project lead
BT Global Services
Peterborough, Cambridgeshire
08.2013 - 11.2014
- Coordinated training sessions for team members; improved their proficiency in using new software tools.
- Negotiated contracts with suppliers; optimised budget expenditure without compromising on quality or timelines,.
- Coached junior staff members; strengthened their skills and knowledge in the field of project management.
- Identified potential challenges with strategic planning and proactive problem-solving approaches.
Project lead
BT Global Services
Peterborough, Cambridgeshire
06.2012 - 07.2013
- Coordinated training sessions for team members; improved their proficiency in using new software tools.
- Negotiated contracts with suppliers; optimised budget expenditure without compromising on quality or timelines,.
- Coached junior staff members; strengthened their skills and knowledge in the field of project management.
- Identified potential challenges with strategic planning and proactive problem-solving approaches.
Project coordinator
BT
Peterborough, Cambridgeshire
07.2010 - 07.2012
- Created a harmonious work environment by resolving conflicts amongst team members.
- Kept up-to-date records on project status using advanced tracking software.
- Delegated tasks among team members effectively, promoting productivity.
- Liaised with suppliers and contractors for seamless delivery of resources.
Account Delivery Professional
BT Global Services
Cambridge, Cambridgeshire
06.1990 - 07.2010
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer service advisor
BT
Peterborough, Cambridgeshire
05.1998 - 06.1999
- Improved customer satisfaction by promptly addressing queries and complaints.
- Designed training programmes for enhanced team performance.
- Enhanced brand loyalty, provided excellent service at all times.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Managed complex customer issues to successful resolution.
Education
BA Hons - Law and Business Studies
University of Wolverhampton
Wolverhampton 09.1994 - 06.1997
Skills
- Project management
- Stakeholder engagement
- Risk assessment
- Budgeting expertise
- Resource allocation
- Schedule management
- Effective communication
- Strategic planning
- Performance monitoring
- Data analysis
- Decision making
- Stakeholder relationship building
- Performance Management
- Microsoft Teams
- Office 365
- Service delivery
- Budget management
- Project coordination
- Customer service excellence
- Team leadership
Timeline
Project delivery manager
Openreach
04.2022 - Current
Delivery Professional
Openreach
04.2021 - 03.2022
Delivery Professional
Openreach
04.2020 - 04.2021
Project manager
Openreach
03.2016 - 12.2018
Project manager
Openreach
05.2015 - 05.2016
Project Manager
BT
11.2014 - 05.2015
Project lead
BT Global Services
08.2013 - 11.2014
Project lead
BT Global Services
06.2012 - 07.2013
Project coordinator
BT
07.2010 - 07.2012
Customer service advisor
BT
05.1998 - 06.1999
BA Hons - Law and Business Studies
University of Wolverhampton
09.1994 - 06.1997
Account Delivery Professional
BT Global Services
06.1990 - 07.2010
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