Summary
Overview
Work history
Education
Skills
Timeline
Generic

Helena Henning

London

Summary

Detail-oriented professional with expertise in clinical laboratory protocols, specimen handling, and routine lab tests performance. Proficient in phlebotomy, stock control, procurement systems, and order processing, complemented by strong computer literacy and a solid understanding of biochemistry and the practical, day-to-day running of a health care clinic. Always going above and beyond with a commitment to maintaining excellent patient journeys and customer experiences, and enthusiastically taking on additional duties and pilot projects when available.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Health advisor

Bupa
London
11.2023 - Current
  • Collaborating with other healthcare professionals for seamless patient treatment.
  • Conducting comprehensive health assessments for accurate diagnosis and prevention, including taking and testing POC blood samples, ECGs, blood pressure, Kardias, Body Stats, otoscopy and earwax removal, hearing tests, spirometry, and conducting VO2Max and grip strength testing.
  • Responsible for stock control and ordering all clinical and medical supplies for the clinic, including GP and physiotherapist supplies, accounting for the monthly and yearly budgets.
  • Improving overall patient health by providing personalised lifestyle advice.
  • Participating in professional development opportunities, broadening skillset and knowledge base, including representing BUPA at events and conferences.
  • Ensuring timely delivery of medical care, test results and reports with meticulous time management.
  • Utilising advanced technologies and developing new programs and tests by taking part in pilot projects, such as BUPAs ground-breaking genomic sequencing program where I work closely with the sequencing laboratory in Spain, and our brand new VALD 3D MSK testing equipment pilot.
  • Liaising between doctors and patients for effective communication.
  • Maintaining detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions, including updating SOPs for best practice.
  • Recommending exercise, diet, sleep and stress management to develop healthy lifestyle changes.
  • Ordering blood, stool and urine tests to determine risk factors and tracking all orders weekly to ensure all patients receive their results on time and missing or mislabelled samples are dealt with immediately.
  • Transferring complex cases to specialists to maintain service quality.
  • Assisting in audits, EQC and IQC processes.



Nutritionist

Enable
London
02.2024 - Current
  • Facilitating interactive 10 person group workshops on food and nutrition, promoting healthy eating habits among participants.
  • Educating individuals about the impact of food on their body, fostering mindful eating habits.
  • Implementing diet modifications for specific medical conditions, enhancing patient recovery process.
  • Creating engaging educational materials on various aspects of nutrition; audience demonstrated greater awareness about healthy eating habits.
  • Advising participants about nutrition-related behaviour change to support goal achievement.
  • Translating scientific and biological concepts to simplified language for client comprehension.
  • Keeping up-to-date with latest research in nutrition science, enabling provision of most current advice to clients.
  • Empowering individuals to manage nutrition and overall wellness with sustainable habits.
  • Listening actively and advising clients on diet-related concerns to offer emotional support.
  • Empowering clients to make healthy, sustainable and nutritionally-adequate food choices.
  • Delivering group sessions on nutrition, focusing on all aspects of food choice; including stress, sleep, financial and cultural aspects and more. The groups can be mixed, but also specialised groups for weight loss, people with diabetes, and "men only" groups.

Restaurant manager

The Troubadour
London
07.2017 - 12.2023
  • Managed daily operations for smooth restaurant functioning.
  • Developed relationships with suppliers for better inventory management.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Coordinated events and parties to increase restaurant revenue.
  • Trained new team members, enhanced service quality.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Reconciled cash and credit card transactions to maintain accurate records.

Horse riding instructor

Ross Nye Stables
London
01.2017 - 03.2024
  • Managed stable operations efficiently, ensuring smooth running of daily activities.
  • Handled emergency situations calmly to ensure horse and human safety.
  • Trained new staff members in stable procedures, resulting in a consistent level of care.
  • Prioritised safety in all tasks, reducing potential hazards in the work environment.
  • Upheld high standards of animal welfare whilst teaching students about equine care.
  • Conducted safety briefings to ensure injury-free riding sessions.
  • Devised practical assessments, accurately gauging rider capabilities.
  • Ensured proper care of horses with regular health checks.
  • Assisted in organising local equestrian events, promoting the sport locally.
  • Maintained equestrian equipment, extending its lifespan.
  • Supported stable running, assisting with mucking out and maintenance for well-kept premises and provisions.
  • Planned and delivered lessons teaching various techniques, including dressage, showjumping and cross country.
  • Maintained horses' health and wellbeing through grooming, bandaging and performing basic equine first aid with care.

Ecological Conservation Volunteer

COPROT Tortugas De Osa
Carate, Costa Rica
07.2023 - 08.2023
  • Improved understanding of local ecology with comprehensive field surveys.
  • Assisted in animal tracking to contribute to scientific research.
  • Partnered with local communities for effective conservation initiatives implementation.
  • Enhanced local biodiversity by implementing targeted habitat management strategies.
  • Achieved decreased pollution with regular beach clean-up missions.
  • Removed invasive plant species, promoting healthier ecosystems.
  • Built and positioned nesting boxes, encouraging turtle breeding.
  • Promoted sustainable practices for improved wildlife conservation.
  • Compiled detailed reports based on observations made during fieldwork.
  • Utilised GPS technology to accurately map migration and breeding patterns.
  • Ensured protection of endangered species through vigilant monitoring.
  • Consulted with land users about current problems, proposed plans and optimal conservation strategies.

Education

Bachelor of Science - Human Nutrition

University of Westminster
London
08.2019 - 07.2023

A-Levels - General

Per Brahe 6th Form
Jonkoping, Sweden
08.2005 - 06.2008

Skills

  • Biochemistry understanding
  • Research aptitude
  • Computer literacy
  • Stock control expertise
  • Procurement systems
  • Order processing
  • Specimen handling proficiency
  • Clinical laboratory protocols
  • Routine lab tests performance
  • Phlebotomy

Timeline

Nutritionist

Enable
02.2024 - Current

Health advisor

Bupa
11.2023 - Current

Ecological Conservation Volunteer

COPROT Tortugas De Osa
07.2023 - 08.2023

Bachelor of Science - Human Nutrition

University of Westminster
08.2019 - 07.2023

Restaurant manager

The Troubadour
07.2017 - 12.2023

Horse riding instructor

Ross Nye Stables
01.2017 - 03.2024

A-Levels - General

Per Brahe 6th Form
08.2005 - 06.2008

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Helena Henning