Helen Winter
Darlington,Durham
Summary
Dedicated funeral service professional with extensive expertise in bereavement care, grief support provision, and funeral etiquette. Demonstrates a discreet disposition and compassionate service, ensuring respectful preparation of remains and chapel preparations. Proficient in coffin handling, professional dress sense, and adherence to health and safety regulations. Skilled in basic accounting and telephone etiquette, with a strong understanding of professional discretion. Committed to providing exceptional bereavement support while maintaining the highest standards of professionalism.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Funeral home assistant
Serenity Hill
Bishop Auckland, Durham
02.2025 - 03.2025
- Ordered necessary supplies in a timely fashion avoiding shortages that could disrupt service delivery.
- Answered phone calls professionally, providing prompt responses to queries from bereaved families and suppliers.
- Assisted in embalming procedures whilst adhering strictly to health and safety protocols.
- Organised transport arrangements for mourners travelling to the cemetery or crematorium after the service, minimising any additional stress on the day of the funeral.
- Ensured respectful handling of deceased individuals for dignified funerals.
- Coordinated transportation of bodies to crematoriums or burial sites for timely ceremonies.
- Handled casket selection process sensitively, helping grieving families make informed decisions during challenging periods.
- Worked closely with funeral directors to deliver bespoke memorial services.
- Prepared bodies for viewing or burial according to cultural or religious customs, demonstrating respect and sensitivity at all times.
- Scheduled appointments with families seeking advice on arranging funeral services, ensuring their needs were met with care and understanding.
- Provided empathetic support to bereaved families by guiding them through funeral planning process.
- Dressed deceased in chosen clothing and transported bodies to casket.
- Liaised with mortuary and cemetery professionals to foster smooth transitions,
- Arranged funeral services, coordinating details with families to meet individual needs.
- Answered questions to assist with casket or urn selection.
Carer
Eden Gardens Care Home
Darlington, Durham
02.2014 - 05.2024
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Administered medication, ensuring correct dosage and timing.
- Assisted with mobility to ensure safety and prevent accidents.
- Ensured proper nutrition by preparing healthy meals for patients.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Facilitated communication between patients and their families for better understanding of care plan progressions.
Education
GCSEs - English
Eastbourne School
Darlington 09.1992 - 06.1996
Skills
- Funeral etiquette
- Grief support provision
- Professional dress sense
- Bereavement care understanding
- Coffin handling
- Discreet disposition
- Compassionate service
- Professional discretion
- Preparation of remains
- Telephone etiquette
- Health and Safety regulations
- Basic accounting
- Bereavement support
- Chapel preparations
Custom
Personal Information
Affiliations
- i love to travel and do gardening
Timeline
Funeral home assistant
Serenity Hill
02.2025 - 03.2025
Carer
Eden Gardens Care Home
02.2014 - 05.2024
GCSEs - English
Eastbourne School
09.1992 - 06.1996
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