HELEN WILLIAMS
Wyesham, Monmouth,Monmouthshire
Summary
Sales Team Leader with strengths in coaching, workforce planning and sales target delivery. Builds capable teams, improves daily performance and maintains strong customer service standards.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Sales Team Leader
Whsmith / Tg jones
Monmouth, Monmouthshire
02.2008 - 09.2026
- Introduced self as Helen to foster rapport with colleagues.
- Conducted training sessions on product knowledge and sales techniques to equip new team members for success.
- Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.
- Maintained up-to-date knowledge of industry trends, competitor activities, and new product launches.
Team Leader
Whsmith / Tgjones
Monmouth, Monmouthshire
02.2008 - 09.2026
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Assisted with team recruitment, interviewing and onboarding.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
- Integrated process improvements to optimise overall workflow and efficiency.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
Team Leader
Whsmith / Tg jones
Monmouth, Monmouthshire
02.2008 - 09.2026
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Monitored team performance to identify areas for improvement and implemented corrective actions to enhance overall efficiency.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Trained and supervised the team to deliver on store sales targets.
- Assisted with team recruitment, interviewing and onboarding.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Maintained strong employee relationships by fostering a supportive and positive work environment that encouraged collaboration.
- Cultivated a culture of continuous improvement by actively encouraging feedback and innovative ideas from team members.
- Oversaw budget management, controlling expenses to stay within allocated funds.
- Completed audits and risk assessments to achieve regulatory compliance.
- Delivered quality service with a friendly and professional demeanour.
Education
GCSEs - english language and literature, maths , home econics, art, science, european studies
Ridings high school
winterbourne01-1979
Skills
- Sales lead conversion
- Lead generation
- Sales forecasting
- Achieving sales goals
- Sales training
- Customer-centric sales
- Performance management
- Budget management
- Budget control
- Inventory control
- KPI tracking
- Market analysis
- Process optimisation
- Employee training
- Team training
- Staff scheduling
- Performance monitoring
- Performance briefings
- Motivational leadership
- Team coaching
- Confident decision making
- Decision-Making confidence
- Conflict resolution
- Risk assessment
- Relationship Management
- Consultative selling
- Advanced product knowledge
- Staff retention
- Positive impact
- Active selling
- Active selling
Certification
- [Type] Licence
Accomplishments
Awards for sales and another for store of excellence
during my career with whsmith.
certficate for senior sales with Scholl footcare.
scholl certificate in the theory and practice of cosmetic pedicure.
obtained scholl diploma training in all subjects required by scholl.
Timeline
Sales Team Leader
Whsmith / Tg jones
02.2008 - 09.2026
Team Leader
Whsmith / Tgjones
02.2008 - 09.2026
Team Leader
Whsmith / Tg jones
02.2008 - 09.2026
GCSEs - english language and literature, maths , home econics, art, science, european studies
Ridings high school