Helen Wilcox
Leicester,Leicestershire
Summary
Dedicated professional with a strong background in customer service and effective multitasking. Proficient in understanding medical prescriptions, counter organisation, and stock rotation and expiry checking. Demonstrates exceptional empathetic communication and attentive listening skills, ensuring sensitive information is handled with care. Adept at answering customer questions and providing quick problem-solving solutions. Committed to maintaining high standards of service and seeking opportunities to further enhance expertise in the healthcare sector.
Overview
39
39
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Primary teacher
Glen Hills Primary School
Leicester, Leicestershire
09.2001 - Current
- Conducted regular assessments of pupil progress towards educational goals.
- Fostered inclusive learning environment by implementing differentiated teaching strategies.
- Developed detailed lesson plans for diverse student abilities, ensuring academic progression.
- Prepared resources for lessons including worksheets, presentations and interactive games.
- Adhered to safeguarding policies, ensuring student welfare at all times.
- Created engaging classroom atmosphere with interactive learning activities.
- Managed classroom behaviour with consistent disciplinary guidelines, maintaining a positive learning environment.
Primary teacher
Badgerbrook Primary School
Leicester, Leicestershire
01.2000 - 08.2001
- Adhered to safeguarding policies, ensuring student welfare at all times.
- Coordinated field trips which enriched the curriculum and broadened pupils' experiences.
- Tailored teaching techniques to individual learner needs, ensuring inclusivity and differentiation.
- Led after-school clubs, extending learning beyond the traditional setting.
- Established clear objectives for each lesson to ensure understanding of topics covered.
- Utilised creative teaching methods for enhanced student engagement.
- Collaborated in curriculum development, keeping content relevant and engaging.
- Encouraged parental involvement in children's education and school activities.
Primary teacher/Early Years Coordinator
Whytemead Primary School
Worthing, West Sussex
09.1995 - 12.1999
- Managed classroom behaviour with consistent disciplinary guidelines, maintaining a positive learning environment.
- Encouraged parental involvement in children's education and school activities.
- Coordinated field trips which enriched the curriculum and broadened pupils' experiences.
- Prepared resources for lessons including worksheets, presentations and interactive games.
- Developed detailed lesson plans for diverse student abilities, ensuring academic progression.
- Implemented technology into lessons, modernising the teaching approach.
- Conducted regular assessments of pupil progress towards educational goals.
Primary teacher
Walter Halls Primary School
Nottingham, Nottinghamshire
09.1994 - 08.1995
- Prepared resources for lessons including worksheets, presentations and interactive games.
- Encouraged parental involvement in children's education and school activities.
- Utilised creative teaching methods for enhanced student engagement.
- Developed detailed lesson plans for diverse student abilities, ensuring academic progression.
- Tailored teaching techniques to individual learner needs, ensuring inclusivity and differentiation.
- Contributed to staff meetings offering ideas for school improvements and initiatives.
- Built strong parent-teacher relationships to better understand student needs.
Primary teacher
Surrey County Council
Staines-upon-Thames, Surrey
09.1993 - 08.1994
- Utilised creative teaching methods for enhanced student engagement.
- Created engaging classroom atmosphere with interactive learning activities.
- Built strong parent-teacher relationships to better understand student needs.
- Developed detailed lesson plans for diverse student abilities, ensuring academic progression.
- Coordinated field trips which enriched the curriculum and broadened pupils' experiences.
- Encouraged parental involvement in children's education and school activities.
- Established clear objectives for each lesson to ensure understanding of topics covered.
Confectionery worker
Sainsbury's
Burpham, Guildford, Surrey
06.1990 - 08.1993
- Assisted with the production line, improved efficiency.
- Handled delicate confectionery machinery, minimised production downtime.
- Monitored temperature controls for optimal storage conditions.
- Oversaw packaging process, ensured adherence to company's branding guidelines.
- Adhered to health and safety rules whilst operating heavy machinery, ensured accident-free environment.
- Prepared raw materials, facilitated smoother workflow.
- Collected and disposed waste materials, maintained cleanliness of the facility.
Waitress
Clarendon Park
Guildford, Surrey
06.1987 - 07.1990
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Improved customer satisfaction by providing efficient and friendly service.
Pharmacy counter assistant
Underwoods
Guildford, Surrey
01.1986 - 07.1987
- Ensured customer satisfaction by providing detailed information about drugs and their usage.
- Kept up-to-date with latest pharmaceutical products available on the market for improved customer service.
- Handled sensitive customer data discreetly, respecting confidentiality requirements.
- Checked expiry dates of medicines regularly to ensure safe dispensing.
- Maintained a clean and organised workspace to enhance overall pharmacy efficiency.
- Provided customers with over-the-counter advice for minor ailments and health issues.
- Helped maintain orderly shelves, enhancing shop presentability.
Education
BEd (Hons) degree in Education - Primary Education, English specialism
Nottingham Trent University
Nottingham 09.1989 - 06.1993
A-Levels - English Literature, History, Art,
George Abbot Sixth Form College
Guildford, Surrey 09.1986 - 06.1989
O-Levels - English Literature, Language, Maths, Biology, History, Sociology, Art, Childcare and Development,
George Abbot Secondary School
Guildford, Surrey 09.1982 - 06.1986
Skills
- Understanding medical prescriptions
- Counter organisation
- Effective multitasking
- Customer Service
- Empathetic communication
- Stock rotation and expiry checking
- Attentive listener
- Sensitive information handling
- Answering customer questions
- Quick problem solver
Affiliations
- Walking and keeping fit
- Going to the cinema and theatre
- Live Music and socialising with friends
Certification
Annual Certificate of First Aid awareness in Primary Schools
Annual Certificate in Fire Safety for Primary Schools
Annual Certificate in Data Protection and GDPR for Staff
Timeline
Primary teacher
Glen Hills Primary School
09.2001 - Current
Primary teacher
Badgerbrook Primary School
01.2000 - 08.2001
Primary teacher/Early Years Coordinator
Whytemead Primary School
09.1995 - 12.1999
Primary teacher
Walter Halls Primary School
09.1994 - 08.1995
Primary teacher
Surrey County Council
09.1993 - 08.1994
Confectionery worker
Sainsbury's
06.1990 - 08.1993
BEd (Hons) degree in Education - Primary Education, English specialism
Nottingham Trent University
09.1989 - 06.1993
Waitress
Clarendon Park
06.1987 - 07.1990
A-Levels - English Literature, History, Art,
George Abbot Sixth Form College
09.1986 - 06.1989
Pharmacy counter assistant
Underwoods
01.1986 - 07.1987
O-Levels - English Literature, Language, Maths, Biology, History, Sociology, Art, Childcare and Development,
George Abbot Secondary School
09.1982 - 06.1986
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