Helen Whitehouse
Mablethorpe,Lincolnshire
Summary
Dedicated professional with a strong background in childcare and hospitality. Proven ability to create clean, safe, and organized environments while maintaining high standards of service. Recognised for reliability and strong communication skills, ensuring a positive experience for clients and colleagues. Committed to delivering quality work independently and efficiently.
Overview
27
27
years of professional experience
116
116
years of post-secondary education
Work history
Article Writer
Ink Elves
Mablethorpe, Lincolnshire
12.2019 - Current
- Conducted keyword research and used SEO guidelines to improve web traffic.
- Developed engaging content by conducting thorough research on industry-related topics.
- Generated ideas for new content types whilst maintaining consistency with brand messaging.
- Worked alongside a copy editor to refine article structure and language use before submission.
- Researched information about new topics related to brand products or services resulting in fresh, informative articles.
- Ensured all-around consistency in style, fonts, images, and tone of the articles.
- Edited and proofread articles prior to publication.
- Responded and incorporated feedback and constructive criticism to improve written content.
- Proofread documents for proper grammar, spelling and capitalisation.
- Wrote to specific target audiences and reading levels.
- Produced high-quality and consistent work with minimal mistakes to reduce editing time.
- Worked to tight deadlines.
EYFS Nursery Leader
Huttoft Primary School
Huttoft, Lincolnshire
03.2012 - 12.2019
- Developed stronger language skills in children by implementing creative storytelling sessions.
- Fostered creativity amongst young learners through organised arts and crafts sessions.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
- Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
- Planned educational games to stimulate cognitive growth in toddlers.
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
- Improved fine motor skills in children by introducing age-appropriate crafting activities.
- Managed child behaviour effectively resulting in harmonious learning environments.
- Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
- Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
- Provided support during meal times, encouraging balanced diets for better health.
- Developed trusting relationships with children, parents and staff.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Handled nappy changes and baby feeding while keeping detailed log sheets.
Cleaner
Sandilands Golf Club
Sandilands, Lincolnshire
03.2011 - 03.2012
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Kept communal areas tidy and well-organised for optimal functionality.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Secured premises at end of shift, ensuring safety of all areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
Assistant Hotel Manager
The Bacchus Hotel
Sutton on Sea, Lincolnshire
03.2006 - 03.2011
- Enhanced team productivity by promoting a positive work environment.
- Oversaw room allotment, accommodated clients' special requests whenever possible.
- Delegated duties effectively amongst junior staff members, maximised efficiency of daily operations.
- Managed maintenance tasks, ensured a clean and hospitable environment for guests.
- Worked closely with housekeeping and maintenance departments, ensured high standards were maintained at all times.
- Ensured regulatory compliance with thorough record keeping and reporting tasks.
- Facilitated smooth front desk operations during peak hours.
- Trained new staff for enhanced service delivery.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Stored cash floats and delivered secure banking procedures.
- Met health and safety guidelines to maintain compliant working environments.
Waitress and Cleaner
The Grange and Links Hotel
Sandilands, Lincolnshire
06.2002 - 07.2006
- Ensured adherence to Health and Safety guidelines during cleaning processes,.
- Fostered a comfortable environment with frequent linen changes and bed making.
- Responded promptly to management directives, illustrating efficient task management capabilities.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Streamlined order placements with clear communication to kitchen staff.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Ensured customer satisfaction by addressing queries and complaints promptly.
Newsagents Salesperson
Lamimans
Sutton on Sea, Lincolnshire
01.1999 - 01.2002
- Utilised till system effectively, contributing to smooth checkout process.
- Assisted customers with enquiries to facilitate positive experience.
- Organised display shelves for easy product location by customers.
- Monitored expiry dates for maintaining quality of products.
- Maintained cleanliness of shop for a welcoming environment.
- Ensured accurate pricing with regular updates.
- Replenished stock regularly to ensure availability of all items.
- Handled cash transactions efficiently, ensuring correct change given every time.
- Managed stock levels to avoid under or overstocking.
- Provided product information, resulting in informed purchases.
Education
NVQ Level 3 - Diploma for the Children and Young People's Workforce
Apex House
St Albans, Hertfordshire 06.2012 - 04.2014
Diploma of Higher Education - Childcare
Cambridge College
Cambridge, Cambridgeshire 03.2011 - 03.2012
NVQ Level 3 - Business and Administration
Boston College
Boston, Lincolnshire 01.2008 - 01.2010
NVQ Level 3 - Hospitality Supervision Advanced Apprenticeship
First College
Skegness, Lincolnshire 09.2006 - 08.2008
A-Levels - Business (Double Award)
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.2001 - 08.2003
A-Levels - ICT
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.2001 - 08.2003
A-Levels - Maths
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.2003 - 08.2005
A-Levels - Sociology
Queen Elizabeth's Grammar School
Alford 09.2001 - 08.2003
A-Levels - General Studies
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.2001 - 08.2003
GCSEs - History
Queen Elizabeth's Grammar School
Alford 09.1999 - 08.2001
GCSEs - ICT
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 08.2001
GCSEs - Maths
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 08.2001
GCSEs - English
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 08.2021
GCSEs - Food and Textiles
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 08.2021
GCSEs - French and Business French
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 08.2001
GCSEs - Double Science
Queen Elizabeth's Grammar School
Alford, Lincolnshire 08.1999 - 09.2021
GCSEs - Business Studies
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 08.2001
GCSEs - Music
Queen Elizabeth's Grammar School
Alford, Lincolnshire 09.1999 - 09.2021
GCSEs - Religious Studies
Queen Elizabeth's Grammar School
Alford 09.1999 - 08.2001
Skills
- Exceptional Attention to Detail
My time running a nursery room trained my eyes to spot even the tiniest mess or hazard, so I naturally check the corners others might miss - High Standards of Cleanliness
Having managed a hotel, I know exactly what a room needs to look like to make a guest happy, and I bring that same "guest-ready" standard to every job - Time Management Skills
Years of working to strict schedules mean I always show up on time and get the work done efficiently without needing to be chased
- Trustworthy & Responsible
I've held positions of serious responsibility, like looking after children and managing a business, so you can trust me completely with keys and property securityClear Communication
My background in sales and writing means I'm great at listening to exactly what you need and keeping you updated if there are any issues - Highly Organized
I have a logical way of working through a room—top to bottom, left to right—which ensures I cover everything thoroughly without wasting time - Client-Focused approach
Affiliations
- Outside of work I prioritize spending quality time with my family. I enjoy being active and getting fresh air on daily walks regardless of the weather conditions. I am a highly creative person and sewing is my main passion. This hobby allows me to express my artistic side while refining my attention to detail and hand-eye coordination. I also enjoy watching films to relax and find inspiration."
Timeline
Article Writer
Ink Elves
12.2019 - Current
NVQ Level 3 - Diploma for the Children and Young People's Workforce
Apex House
06.2012 - 04.2014
EYFS Nursery Leader
Huttoft Primary School
03.2012 - 12.2019
Cleaner
Sandilands Golf Club
03.2011 - 03.2012
Diploma of Higher Education - Childcare
Cambridge College
03.2011 - 03.2012
NVQ Level 3 - Business and Administration
Boston College
01.2008 - 01.2010
NVQ Level 3 - Hospitality Supervision Advanced Apprenticeship
First College
09.2006 - 08.2008
Assistant Hotel Manager
The Bacchus Hotel
03.2006 - 03.2011
A-Levels - Maths
Queen Elizabeth's Grammar School
09.2003 - 08.2005
Waitress and Cleaner
The Grange and Links Hotel
06.2002 - 07.2006
A-Levels - Business (Double Award)
Queen Elizabeth's Grammar School
09.2001 - 08.2003
A-Levels - ICT
Queen Elizabeth's Grammar School
09.2001 - 08.2003
A-Levels - Sociology
Queen Elizabeth's Grammar School
09.2001 - 08.2003
A-Levels - General Studies
Queen Elizabeth's Grammar School
09.2001 - 08.2003
GCSEs - History
Queen Elizabeth's Grammar School
09.1999 - 08.2001
GCSEs - ICT
Queen Elizabeth's Grammar School
09.1999 - 08.2001
GCSEs - Maths
Queen Elizabeth's Grammar School
09.1999 - 08.2001
GCSEs - English
Queen Elizabeth's Grammar School
09.1999 - 08.2021
GCSEs - Food and Textiles
Queen Elizabeth's Grammar School
09.1999 - 08.2021
GCSEs - French and Business French
Queen Elizabeth's Grammar School
09.1999 - 08.2001
GCSEs - Business Studies
Queen Elizabeth's Grammar School
09.1999 - 08.2001
GCSEs - Music
Queen Elizabeth's Grammar School
09.1999 - 09.2021
GCSEs - Religious Studies
Queen Elizabeth's Grammar School
09.1999 - 08.2001
GCSEs - Double Science
Queen Elizabeth's Grammar School
08.1999 - 09.2021
Newsagents Salesperson
Lamimans
01.1999 - 01.2002