Helen Twigg
Crewe,Cheshire
Summary
Attentive and adaptable professional with extensive customer service experience across care, retail, and cleaning sectors. Proven ability to take initiative and efficiently learn new processes. Strong interpersonal skills facilitate effective collaboration with colleagues and engagement with the public. Seeking opportunities to further develop skills while contributing to positive change.
Overview
13
13
years of professional experience
4028
4028
years of post-secondary education
Work history
Cleaner
Cobwebs first
Crewe, Cheshire East
05.2025 - 07.2025
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
Support worker
Bright and wonderful care, Crewe
Crewe
05.2024 - 11.2024
- Facilitated community activities for children and young adults, including bowling and cinema outings.
- Administered medication to ensure timely fulfilment of medical needs.
- Provided personal care support as required.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Cleaner
Heron Foods, Crewe
Crewe
08.2023 - 11.2023
- Conducted thorough daily cleaning of store in compliance with COSHH procedures.
- Completed daily checklists to ensure timely and accurate task completion.
- Maintained comprehensive knowledge of cleaning equipment, materials, and approved chemicals.
- Managed stock rotation based on sell-by dates to minimise waste.
Housekeeper
Mayfield House Residential Care Home, Crewe
Crewe
12.2022 - 08.2023
- Responsible for systematic daily cleaning of the home, ensuring a thorough job.
- Inspecting residents' rooms according to standards set by the manager and care home.
- Report faulty equipment to management, to ensure standards can continue to be met.
- Notify superiors of damages, deficits, and disturbances.
Support Worker
1st Enable, Crewe
Crewe
04.2022 - 11.2022
- Supporting individuals with learning difficulties, remaining approachable and non-judgemental at all times.
- Encouraging independence as much as possible, whilst taking into potential safeguarding and risk assessed needs.
- Supporting everyday living; attending appointments and events, general upkeep of their homes, healthcare, and personal hygiene.
Team Leader
Co-op Group, Wistaston
Wistaston
08.2021 - 03.2022
- Delivering excellent customer service whilst upskilling to meet the needs of the business.
- Maintaining a well-inventoried store; organising and restocking shelves when required. Responsible for managing stock reductions and reducing waste.
- Responsible for cash management; ensuring tills hold the correct cash amounts and monitoring discrepancies.
- Key holder position, with the responsibility of opening and closing the store.
Cleaner
NIC
10.2020 - 10.2021
Cleaner
Service Master
10.2019 - 10.2020
Sales Assistant (Christmas Temp)
Chatwins
11.2018 - 03.2019
Cleaner and Dinner Lady
Bullough's and Midshire Catering Services
08.2018 - 11.2018
Sales Assistant
Sainsbury's
07.2012 - 04.2014
Education
8 GCSE's including English & Maths
Tarporley Community High School
Phlebotomy
Maxis Healthcare
LondonSkills
- Teamwork and collaboration
- Effective communication
- Attention to detail
- Time management
- Customer service excellence
- Interpersonal relations
- Organizational skills
- Can work independently
- Adaptability
Hobbies and Interests
Travelling, Photography
Timeline
Cleaner
Cobwebs first
05.2025 - 07.2025
Support worker
Bright and wonderful care, Crewe
05.2024 - 11.2024
Cleaner
Heron Foods, Crewe
08.2023 - 11.2023
Housekeeper
Mayfield House Residential Care Home, Crewe
12.2022 - 08.2023
Support Worker
1st Enable, Crewe
04.2022 - 11.2022
Team Leader
Co-op Group, Wistaston
08.2021 - 03.2022
Cleaner
NIC
10.2020 - 10.2021
Cleaner
Service Master
10.2019 - 10.2020
Sales Assistant (Christmas Temp)
Chatwins
11.2018 - 03.2019
Cleaner and Dinner Lady
Bullough's and Midshire Catering Services
08.2018 - 11.2018
Sales Assistant
Sainsbury's
07.2012 - 04.2014
8 GCSE's including English & Maths
Tarporley Community High School
Phlebotomy
Maxis Healthcare
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