Helen Thorpe
43 Ansty Drive Heath Hayes,Staffordshire
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
12
12
years of professional experience
Work History
Collections Operations Manager
EDS Couriers
06.2018 - Current
- Facilitate customer collections on the main portal to ensure efficient transaction processing.
- Allocated and delegated correct collections to appropriate drivers to ensure efficient distribution.
- Coordinate communications with drivers via email, WhatsApp, in-person, and telephone to ensure seamless information flow.
- Coordinated communication with customer service team via in-person interactions, email correspondence, and telephone calls.
- Demonstrated problem-solving skills through proactive thinking and initiative in challenging situations.
- Delegated collections to additional drivers to ensure timely fulfilment of customer needs and expectations.
- Facilitated data transfer onto charts and generated comprehensive reports for distribution via email.
- Ensured adherence to health and safety procedures by liaising with external resources.
Bromford Housing
Bromford Housing
06.2014 - 06.2018
- Managed lifeline operations to ensure smooth and efficient workflow.
- Conducted calls to establish rapport and address customer needs.
- Engaged diverse customers across age groups with tailored communication strategies.
- Facilitate understanding through active listening and empathy.
Support team members by demonstrating sympathetic communication.
Encourage open dialogue while asserting boundaries effectively. - Facilitated collaboration with emergency services, mental health teams, district nurses, and housing control wardens to ensure comprehensive support for vulnerable individuals.
- Document information and communicate effectively via reports and emails to ensure clarity and alignment among stakeholders.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Working alongside social services, Child Support Services, and NHS Mental Health Teams.
Education
GCSEs - GCSE
Holden Lane high School
Stoke on Trent 01-1986
Skills
- Communication Active Listener Verbal and written
- Team work building up relationships either individually or as a team
- Process optimization
- Adaptable, flexible and willing to learn new skills
- Problem-solving, thinking on our feet, using your initiative, using the team around you
- Leadership ability to guide, influence, and support others to achieve their goals, the ability to make decisions to help people succeed, build trust, and stay calm
- Administration collect the correct data to email over to the relevant parties
- Time management, managing time productively, working to deadlines, and prioritising
- Risk assessment reports
Additional Information
With my outside interests i have also worked along side the following youths aged between 5years old and 16 years old. West Midlands Pony Club.
implementing Health and safety and Risk assessments.
Timeline
Collections Operations Manager
EDS Couriers
06.2018 - Current
Bromford Housing
Bromford Housing
06.2014 - 06.2018
GCSEs - GCSE
Holden Lane high School