Helen Stringer
Pontefract,West Yorkshire
Summary
I am a loyal, reliable and hardworking professional who performs strongly both in team environments and when working independently. Over my 17 years at Lowell Financial, I have built broad experience across litigation, learning and development, recruitment and people management. My 12 years in people management have strengthened my knowledge, confidence and ability to work effectively with others. Working in a fast‑paced call centre environment has also developed my adaptability, organisational skills and capacity to respond positively to change.
Overview
17
17
years of professional experience
Work History
Customer Engagement Centre Team Leader
Lowell Financial
Leeds
09.2013 - Current
- Supported teams in monitoring performance and identifying areas for improvement.
- Assisted in celebrating successes and implementing performance improvement plans when corrective actions were necessary.
- Facilitated team discussions to enhance overall performance and accountability.
- Fostered positive employee relationships by cultivating a supportive and collaborative work environment.
- Facilitated team meetings to enhance performance and communicate business updates.
- Assisted team members in addressing complex customer inquiries, disputes, and complaints.
- Provided support during priority changes to ensure alignment within the team.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Adapt swiftly to evolving business priorities while ensuring team alignment with organisational needs.
- Conducted HR-related meetings to address absence and performance management issues with a focus on employee welfare.
- Assisted with team recruitment, interviewing, and onboarding.
- Facilitated training sessions for teams, championing project changes from inception to completion.
Senior Litigation Administrator
Lowell Financial
Leeds
09.2011 - 09.2013
- Ensured thorough preparation and timely filing of legal documents to uphold compliance with court requirements and deadlines.
- Collaborated with solicitors and external counsel to enhance case strategies and optimise operational efficiency.
- Handled client communications by answering phones and managing email correspondence to ensure effective information flow.
- Optimised administrative processes by scheduling meetings and organising files to enhance office efficiency.
- Organised physical and digital filing systems to enhance accessibility and efficiency.
External Recoveries Administrator
Lowell Financial
Leeds
04.2009 - 09.2011
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Executed daily billing payment files, ensuring accuracy and timely processing.
- Alert senior management to discrepancies in payment files.
- Conduct comprehensive site visits to assess and verify due diligence on external clients.
Education
Certificate of Higher Education - Level 3 certificate in Law + Practice (Civil Litigation)
CILEX
01-2012
A-Levels - Law, Biology, Environmental Science
New College
Pontefract01-2007
GCSEs - English, Mathematics, Statistics, Biology, Chemistry, Physics, Geography, Business Studies, Dance
Carleton High School
Pontefract01-2005
Skills
- Performance management
- HR policy compliance
- Communication skills
- Organizational skills
- Target-driven
- Time-management
Hobbies and interests
- Taking my children on holiday
- Spending time with friends and family
- Attending Gym classes
Timeline
Customer Engagement Centre Team Leader
Lowell Financial
09.2013 - Current
Senior Litigation Administrator
Lowell Financial
09.2011 - 09.2013
External Recoveries Administrator
Lowell Financial
04.2009 - 09.2011
Certificate of Higher Education - Level 3 certificate in Law + Practice (Civil Litigation)
CILEX
A-Levels - Law, Biology, Environmental Science
New College
GCSEs - English, Mathematics, Statistics, Biology, Chemistry, Physics, Geography, Business Studies, Dance
Carleton High School