Helen Starkie

• Streamlined business processes for increased efficiency.
• Led cross-functional team to successful project completion.
• Improved overall productivity with comprehensive process analysis.
• Conducted risk assessments to mitigate potential issues.
• Identified areas of improvement through detailed data analysis.
• Fostered relationships with stakeholders to ensure project alignment with business goals.
• Optimised resource allocation to enhance operational efficiency.
• Collaborated with IT department to integrate technology solutions into business strategy.
• Facilitated change management initiatives, improving organisational agility.
• Evaluated business requirements to formulate effective strategies.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Analysed complex data sets and studied impacts on business growth and operational efficiency.
• Applied data toward developing optimum objectives, strategies and plans for [Area of expertise].

• Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
• Unified efforts from multiple departments towards business developments.

Responsibilities and Achievements

Customer Insights
• Leading the BA service on projects in concept and delivery
• Interviewing, on boarding and off boarding resources and providing support for new business analysts in LBG processes/procedures, best practice and platform knowledge
• Governance: BA planning and monitoring, status reporting, chairing regular meetings, requirements management and resource management
• Planning, leading, designing and facilitating requirements elicitation with multiple stakeholders ensuring effective stakeholder management, requirement elicitation, documentation and deliverable sign off
• Delivery of projects to time, quality and cost within the scope of the BA service and to own agreed BA plan
• Responsible for solution assessment and leading full end to end traceability ensuring the solution meets the business goals, scope and strategy requirements
• Provide consultancy advice and domain expertise to projects within the Concept phase
• Identifying and actively contributing to RAIDs while ensuring ownership and individual accountability of tasks
• Influencing and collaborating with internal and external stakeholders; including project managers, SMEs, offshore partners, architects, developers, testers and third party vendors
• Ensuring self development goals are set and achieved
• Took ownership for and managed a complex traceability exercise over 14 different platforms ensuring end to end traceability was fully documented and gaps were identified, addressed and effectively communicated to relevant stakeholders. As proven on the Savings Relationship Proposition projects.
• Led the BA service on 2 workstreams on the GOLD programme consisting of 4 projects and 6 BAs across both the business and IT
• Introduced a new reporting capability, Business Objects, within the Customer Insights business domain
• As a result of my experience leading a joint business and IT team of BAs I was asked to provide consultancy to the One BA Team working group.
• Effectively managed conflict with challenging stakeholders which resulted in working relationships significantly improving, trust being build and stronger team working

Digital - Internet Banking
Planning, leading, designing and facilitating requirements elicitation with multiple stakeholders ensuring effective stakeholder management, requirement elicitation, documentation and deliverable sign off
• Requirements management: work with all stakeholders to ensure requirements are baseline and managed
• Responsible for solution assessment and leading full end to end traceability ensuring the solution meets the business goals, scope and strategy requirements
• Leading Internet Banking feasibility assessments including providing detailed level estimates
• Using domain knowledge to provide Internet Banking consultancy and advice to business and IT areas
• Identifying and actively contributing to RAIDs while ensuring ownership and individual accountability of tasks
• Interviewing, on boarding and off boarding resources and providing support for new business analysts in LBG processes/procedures, best practice and Internet Banking knowledge
• Ensuring self development goals are set and achieved
• Successfully delivered BA service on numerous projects including: online loans, marketing leads, faster payments, memorable information, eStatements, online saver, account upgrades, credit card application and servicing, displaying/amending personal details and fraud monitoring
• Led the initial feasibility study for the original Internet Banking platform to move over to the new Galaxy platform
• Led the BA service to introduce the new capability of marketing leads onto Internet Banking
• Led the BA service to introduce loan electronic signatures onto Internet Banking resulting in customers being offered loans and having the money in their accounts within a few hours of application
• Led the BA service for all of the Internet Banking integration projects