HELEN STACEY
Customer Service
ROYAL WOOTTON BASSETT,WILTSHIRE
Summary
I'm experienced in fast-paced customer service environments. Personable and professional under pressure.
I'm enthusiastic and have a positive attitude towards my work and flexible.
Overview
39
39
years of professional experience
Work history
Receptionist
JTS AUTO LTD
Royal Wootton Bassett, Wiltshire
2023.10 - Current
- Helped set up new office on site
- Open up each day
- Welcome customers
- Answer telephone calls
- Give customers written quotations
- Arrange MOT's
- Make customer bookings
- Order parts
- Prepare invoices
- Take customer payments
- Cleaning
Landlord/Property Development
Self employed
Royal Wootton Bassett
1997.05 - Current
- Obtaining land and gaining planning consent for dwellings
- Property design
- Consigning constructions workers for project
- Residential letting on the properties
- Finding suitable tenants
- Drawing up contracts
- Property maintenance and regular safety checks throughout
Forecourt Sales Assistant
Esso
Royal Wootton Bassett
2022.09 - 2023.10
- Provide excellent customer service
- Serving customers on the till
- Facing up shelves
- Replenishing floor stock
- Maintenance of hot drinks machine
- Receive and hand out parcels
- Challenge 25
- End of day on till procedure
- Cleaning
Barista
Jubilee Lake Cafe
Royal Wootton Bassett
2023.02 - 2023.09
- Set up for opening
- Serve customers by taking their orders
- Prepare & deliver hot & cold food & drinks to customers
- Take payments
- Replenish stock
- Cleaning to maintain faultless hygiene standards
Forecourt Sales Assistant
Shell
Swindon
2022.01 - 2022.09
- Opening or closing procedures
- Serving customers with a smile
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintaining Costa Express Machine
- Processing returned or exchanged items
- Replenish floor stock
- Daily papers & periodicals
- Cashing up of tills
Gardener
Self employed
Broughton Gifford, Wiltshire
2020.01 - 2022.01
- Looking after private gardens all year round
- Performing a range of garden-related tasks
- Improve herbaceous borders through weeding, seasonal pruning and cutting back
- Delivering customer service by listening to concerns and answering questions
Midday Supervisory Assistant
Noremarsh Junior School
Royal Wootton Bassett
2016.04 - 2021.09
- Encouraged good table manners, positive pupil interaction and outdoor play.
- Supervised playtimes across outdoor playground.
- Resolved conflicts and negotiated mutually between children
- On stand by to give First Aid
Caretaker
Town Council
Royal Wootton Bassett
2013.04 - 2016.04
- Managed building grounds
- Swept and mopped hard floors and vacuumed carpeted areas.
- Inspected building systems to meet health, safety and security standards.
- Hired maintenance workers to service building facilities.
- Prepared rooms for hire
- Reported major building faults and concerns to management for prompt repair.
- Tested alarms regularly, upholding strict building safety standards.
- Performed daily opening and closing duties
Customer service advisor
Thames Water Utilities
Swindon
1992.06 - 1997.12
- Customer accounting
- Written correspondance
- Answering enquiries over the phone
- Water Meter applications and account set up
Accounts Service Assistant
Lloyds Bank
Royal Wootton Bassett
1986.05 - 1992.06
- Cashiering
- Banking administration
- Assistant Supervisor
- Young persons account co-ordinator
Parent helper
Noremarsh Junior and Wootton Bassett Infants
Royal Wootton Bassett
2002.09 - 2017.06
- Supervising children on school trips
- Assistant in classroom
- Listening to children write
Volunteer
Prospect Hospice
Wroughton
2004.04 - 2005.11
- Preparing and handing out lunchtime meals to patients
Barista
The Crafty Coffee Pot
Royal Wootton Bassett, Wiltshire
1985.02 - 1986.04
- Greeting customers and taking their orders
- Hot and cold food preparation
- Serve at table
- Kitchen duties
Education
GCSEs - English Language
Wootton Bassett Comprehensive School
Royal Wootton Bassett, WiltshireGCSEs - English Literature
Wootton Bassett Comprehensive School
Royal Wootton Bassett, WiltshireGCSEs - Mathematics
Wootton Bassett Comprehensive School
Royal Wootton BassettGCSEs - Ceramics
Wootton Bassett Comprehensive School
Royal Wootton BassettArt -
Wootton Bassett Comprehensive School
Royal Wootton BassettSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Hard working
Affiliations
- Beekeeping, Art, Gardening and Running
Timeline
Receptionist
JTS AUTO LTD
2023.10 - Current
Barista
Jubilee Lake Cafe
2023.02 - 2023.09
Forecourt Sales Assistant
Esso
2022.09 - 2023.10
Forecourt Sales Assistant
Shell
2022.01 - 2022.09
Gardener
Self employed
2020.01 - 2022.01
Midday Supervisory Assistant
Noremarsh Junior School
2016.04 - 2021.09
Caretaker
Town Council
2013.04 - 2016.04
Volunteer
Prospect Hospice
2004.04 - 2005.11
Parent helper
Noremarsh Junior and Wootton Bassett Infants
2002.09 - 2017.06
Landlord/Property Development
Self employed
1997.05 - Current
Customer service advisor
Thames Water Utilities
1992.06 - 1997.12
Accounts Service Assistant
Lloyds Bank
1986.05 - 1992.06
Barista
The Crafty Coffee Pot
1985.02 - 1986.04
GCSEs - English Language
Wootton Bassett Comprehensive School
GCSEs - English Literature
Wootton Bassett Comprehensive School
GCSEs - Mathematics
Wootton Bassett Comprehensive School
GCSEs - Ceramics
Wootton Bassett Comprehensive School
Art -
Wootton Bassett Comprehensive School