HELEN STACEY
Customer Service
ROYAL WOOTTON BASSETT,WILTSHIRE
Summary
I'm experienced in fast-paced customer service environments. Personable and professional under pressure.
I'm enthusiastic and have a positive attitude towards my work and flexible.
Overview
39
39
years of professional experience
Work history
Receptionist
JTS AUTO LTD
Royal Wootton Bassett, Wiltshire
10.2023 - Current
- Helped set up new office on site
- Open up each day
- Welcome customers
- Answer telephone calls
- Give customers written quotations
- Arrange MOT's
- Make customer bookings
- Order parts
- Prepare invoices
- Take customer payments
- Cleaning
Landlord/Property Development
Self employed
Royal Wootton Bassett
05.1997 - Current
- Obtaining land and gaining planning consent for dwellings
- Property design
- Consigning constructions workers for project
- Residential letting on the properties
- Finding suitable tenants
- Drawing up contracts
- Property maintenance and regular safety checks throughout
Forecourt Sales Assistant
Esso
Royal Wootton Bassett
09.2022 - 10.2023
- Provide excellent customer service
- Serving customers on the till
- Facing up shelves
- Replenishing floor stock
- Maintenance of hot drinks machine
- Receive and hand out parcels
- Challenge 25
- End of day on till procedure
- Cleaning
Barista
Jubilee Lake Cafe
Royal Wootton Bassett
02.2023 - 09.2023
- Set up for opening
- Serve customers by taking their orders
- Prepare & deliver hot & cold food & drinks to customers
- Take payments
- Replenish stock
- Cleaning to maintain faultless hygiene standards
Forecourt Sales Assistant
Shell
Swindon
01.2022 - 09.2022
- Opening or closing procedures
- Serving customers with a smile
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintaining Costa Express Machine
- Processing returned or exchanged items
- Replenish floor stock
- Daily papers & periodicals
- Cashing up of tills
Gardener
Self employed
Broughton Gifford, Wiltshire
01.2020 - 01.2022
- Looking after private gardens all year round
- Performing a range of garden-related tasks
- Improve herbaceous borders through weeding, seasonal pruning and cutting back
- Delivering customer service by listening to concerns and answering questions
Midday Supervisory Assistant
Noremarsh Junior School
Royal Wootton Bassett
04.2016 - 09.2021
- Encouraged good table manners, positive pupil interaction and outdoor play.
- Supervised playtimes across outdoor playground.
- Resolved conflicts and negotiated mutually between children
- On stand by to give First Aid
Caretaker
Town Council
Royal Wootton Bassett
04.2013 - 04.2016
- Managed building grounds
- Swept and mopped hard floors and vacuumed carpeted areas.
- Inspected building systems to meet health, safety and security standards.
- Hired maintenance workers to service building facilities.
- Prepared rooms for hire
- Reported major building faults and concerns to management for prompt repair.
- Tested alarms regularly, upholding strict building safety standards.
- Performed daily opening and closing duties
Customer service advisor
Thames Water Utilities
Swindon
06.1992 - 12.1997
- Customer accounting
- Written correspondance
- Answering enquiries over the phone
- Water Meter applications and account set up
Accounts Service Assistant
Lloyds Bank
Royal Wootton Bassett
05.1986 - 06.1992
- Cashiering
- Banking administration
- Assistant Supervisor
- Young persons account co-ordinator
Parent helper
Noremarsh Junior and Wootton Bassett Infants
Royal Wootton Bassett
09.2002 - 06.2017
- Supervising children on school trips
- Assistant in classroom
- Listening to children write
Volunteer
Prospect Hospice
Wroughton
04.2004 - 11.2005
- Preparing and handing out lunchtime meals to patients
Barista
The Crafty Coffee Pot
Royal Wootton Bassett, Wiltshire
02.1985 - 04.1986
- Greeting customers and taking their orders
- Hot and cold food preparation
- Serve at table
- Kitchen duties
Education
GCSEs - English Language
Wootton Bassett Comprehensive School
Royal Wootton Bassett, WiltshireGCSEs - English Literature
Wootton Bassett Comprehensive School
Royal Wootton Bassett, WiltshireGCSEs - Mathematics
Wootton Bassett Comprehensive School
Royal Wootton BassettGCSEs - Ceramics
Wootton Bassett Comprehensive School
Royal Wootton BassettArt -
Wootton Bassett Comprehensive School
Royal Wootton BassettSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Hard working
Affiliations
- Beekeeping, Art, Gardening and Running
Timeline
Receptionist
JTS AUTO LTD
10.2023 - Current
Barista
Jubilee Lake Cafe
02.2023 - 09.2023
Forecourt Sales Assistant
Esso
09.2022 - 10.2023
Forecourt Sales Assistant
Shell
01.2022 - 09.2022
Gardener
Self employed
01.2020 - 01.2022
Midday Supervisory Assistant
Noremarsh Junior School
04.2016 - 09.2021
Caretaker
Town Council
04.2013 - 04.2016
Volunteer
Prospect Hospice
04.2004 - 11.2005
Parent helper
Noremarsh Junior and Wootton Bassett Infants
09.2002 - 06.2017
Landlord/Property Development
Self employed
05.1997 - Current
Customer service advisor
Thames Water Utilities
06.1992 - 12.1997
Accounts Service Assistant
Lloyds Bank
05.1986 - 06.1992
Barista
The Crafty Coffee Pot
02.1985 - 04.1986
GCSEs - English Language
Wootton Bassett Comprehensive School
GCSEs - English Literature
Wootton Bassett Comprehensive School
GCSEs - Mathematics
Wootton Bassett Comprehensive School
GCSEs - Ceramics
Wootton Bassett Comprehensive School
Art -
Wootton Bassett Comprehensive School
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