Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

HELEN STACEY

Customer Service
ROYAL WOOTTON BASSETT,WILTSHIRE

Summary

I'm experienced in fast-paced customer service environments. Personable and professional under pressure.

I'm enthusiastic and have a positive attitude towards my work and flexible.

Overview

39
39
years of professional experience

Work history

Receptionist

JTS AUTO LTD
Royal Wootton Bassett, Wiltshire
10.2023 - Current
  • Helped set up new office on site
  • Open up each day
  • Welcome customers
  • Answer telephone calls
  • Give customers written quotations
  • Arrange MOT's
  • Make customer bookings
  • Order parts
  • Prepare invoices
  • Take customer payments
  • Cleaning

Landlord/Property Development

Self employed
Royal Wootton Bassett
05.1997 - Current


  • Obtaining land and gaining planning consent for dwellings
  • Property design
  • Consigning constructions workers for project
  • Residential letting on the properties
  • Finding suitable tenants
  • Drawing up contracts
  • Property maintenance and regular safety checks throughout

Forecourt Sales Assistant

Esso
Royal Wootton Bassett
09.2022 - 10.2023
  • Provide excellent customer service
  • Serving customers on the till
  • Facing up shelves
  • Replenishing floor stock
  • Maintenance of hot drinks machine
  • Receive and hand out parcels
  • Challenge 25
  • End of day on till procedure
  • Cleaning

Barista

Jubilee Lake Cafe
Royal Wootton Bassett
02.2023 - 09.2023
  • Set up for opening
  • Serve customers by taking their orders
  • Prepare & deliver hot & cold food & drinks to customers
  • Take payments
  • Replenish stock
  • Cleaning to maintain faultless hygiene standards

Forecourt Sales Assistant

Shell
Swindon
01.2022 - 09.2022
  • Opening or closing procedures
  • Serving customers with a smile
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Maintaining Costa Express Machine
  • Processing returned or exchanged items
  • Replenish floor stock
  • Daily papers & periodicals
  • Cashing up of tills

Gardener

Self employed
Broughton Gifford, Wiltshire
01.2020 - 01.2022
  • Looking after private gardens all year round
  • Performing a range of garden-related tasks
  • Improve herbaceous borders through weeding, seasonal pruning and cutting back
  • Delivering customer service by listening to concerns and answering questions

Midday Supervisory Assistant

Noremarsh Junior School
Royal Wootton Bassett
04.2016 - 09.2021
  • Encouraged good table manners, positive pupil interaction and outdoor play.
  • Supervised playtimes across outdoor playground.
  • Resolved conflicts and negotiated mutually between children
  • On stand by to give First Aid

Caretaker

Town Council
Royal Wootton Bassett
04.2013 - 04.2016
  • Managed building grounds
  • Swept and mopped hard floors and vacuumed carpeted areas.
  • Inspected building systems to meet health, safety and security standards.
  • Hired maintenance workers to service building facilities.
  • Prepared rooms for hire
  • Reported major building faults and concerns to management for prompt repair.
  • Tested alarms regularly, upholding strict building safety standards.
  • Performed daily opening and closing duties

Customer service advisor

Thames Water Utilities
Swindon
06.1992 - 12.1997


  • Customer accounting
  • Written correspondance
  • Answering enquiries over the phone
  • Water Meter applications and account set up


Accounts Service Assistant

Lloyds Bank
Royal Wootton Bassett
05.1986 - 06.1992


  • Cashiering
  • Banking administration
  • Assistant Supervisor
  • Young persons account co-ordinator

Parent helper

Noremarsh Junior and Wootton Bassett Infants
Royal Wootton Bassett
09.2002 - 06.2017


  • Supervising children on school trips
  • Assistant in classroom
  • Listening to children write

Volunteer

Prospect Hospice
Wroughton
04.2004 - 11.2005
  • Preparing and handing out lunchtime meals to patients

Barista

The Crafty Coffee Pot
Royal Wootton Bassett, Wiltshire
02.1985 - 04.1986


  • Greeting customers and taking their orders
  • Hot and cold food preparation
  • Serve at table
  • Kitchen duties

Education

GCSEs - English Language

Wootton Bassett Comprehensive School
Royal Wootton Bassett, Wiltshire

GCSEs - English Literature

Wootton Bassett Comprehensive School
Royal Wootton Bassett, Wiltshire

GCSEs - Mathematics

Wootton Bassett Comprehensive School
Royal Wootton Bassett

GCSEs - Ceramics

Wootton Bassett Comprehensive School
Royal Wootton Bassett

Art -

Wootton Bassett Comprehensive School
Royal Wootton Bassett

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Hard working

Affiliations

  • Beekeeping, Art, Gardening and Running

Timeline

Receptionist

JTS AUTO LTD
10.2023 - Current

Barista

Jubilee Lake Cafe
02.2023 - 09.2023

Forecourt Sales Assistant

Esso
09.2022 - 10.2023

Forecourt Sales Assistant

Shell
01.2022 - 09.2022

Gardener

Self employed
01.2020 - 01.2022

Midday Supervisory Assistant

Noremarsh Junior School
04.2016 - 09.2021

Caretaker

Town Council
04.2013 - 04.2016

Volunteer

Prospect Hospice
04.2004 - 11.2005

Parent helper

Noremarsh Junior and Wootton Bassett Infants
09.2002 - 06.2017

Landlord/Property Development

Self employed
05.1997 - Current

Customer service advisor

Thames Water Utilities
06.1992 - 12.1997

Accounts Service Assistant

Lloyds Bank
05.1986 - 06.1992

Barista

The Crafty Coffee Pot
02.1985 - 04.1986

GCSEs - English Language

Wootton Bassett Comprehensive School

GCSEs - English Literature

Wootton Bassett Comprehensive School

GCSEs - Mathematics

Wootton Bassett Comprehensive School

GCSEs - Ceramics

Wootton Bassett Comprehensive School

Art -

Wootton Bassett Comprehensive School

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HELEN STACEYCustomer Service