HELEN STACEY
Customer Service
ROYAL WOOTTON BASSETT,WILTSHIRE
Summary
I'm experienced in fast-paced customer service environments. Personable and professional under pressure.
I'm enthusiastic and have a positive attitude towards my work and flexible.
Overview
39
39
years of professional experience
Work history
Receptionist
JTS AUTO LTD
Royal Wootton Bassett, Wiltshire
10.2023 - Current
- Helped set up new office on site
- Open up each day
- Welcome customers
- Answer telephone calls
- Give customers written quotations
- Arrange MOT's
- Make customer bookings
- Order parts
- Prepare invoices
- Take customer payments
- Cleaning
Landlord/Property Development
Self employed
Royal Wootton Bassett
05.1997 - Current
- Obtaining land and gaining planning consent for dwellings
- Property design
- Consigning constructions workers for project
- Residential letting on the properties
- Finding suitable tenants
- Drawing up contracts
- Property maintenance and regular safety checks throughout
Forecourt Sales Assistant
Esso
Royal Wootton Bassett
09.2022 - 10.2023
- Provide excellent customer service
- Serving customers on the till
- Facing up shelves
- Replenishing floor stock
- Maintenance of hot drinks machine
- Receive and hand out parcels
- Challenge 25
- End of day on till procedure
- Cleaning
Barista
Jubilee Lake Cafe
Royal Wootton Bassett
02.2023 - 09.2023
- Set up for opening
- Serve customers by taking their orders
- Prepare & deliver hot & cold food & drinks to customers
- Take payments
- Replenish stock
- Cleaning to maintain faultless hygiene standards
Forecourt Sales Assistant
Shell
Swindon
01.2022 - 09.2022
- Opening or closing procedures
- Serving customers with a smile
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintaining Costa Express Machine
- Processing returned or exchanged items
- Replenish floor stock
- Daily papers & periodicals
- Cashing up of tills
Gardener
Self employed
Broughton Gifford, Wiltshire
01.2020 - 01.2022
- Looking after private gardens all year round
- Performing a range of garden-related tasks
- Improve herbaceous borders through weeding, seasonal pruning and cutting back
- Delivering customer service by listening to concerns and answering questions
Midday Supervisory Assistant
Noremarsh Junior School
Royal Wootton Bassett
04.2016 - 09.2021
- Encouraged good table manners, positive pupil interaction and outdoor play.
- Supervised playtimes across outdoor playground.
- Resolved conflicts and negotiated mutually between children
- On stand by to give First Aid
Caretaker
Town Council
Royal Wootton Bassett
04.2013 - 04.2016
- Managed building grounds
- Swept and mopped hard floors and vacuumed carpeted areas.
- Inspected building systems to meet health, safety and security standards.
- Hired maintenance workers to service building facilities.
- Prepared rooms for hire
- Reported major building faults and concerns to management for prompt repair.
- Tested alarms regularly, upholding strict building safety standards.
- Performed daily opening and closing duties
Customer service advisor
Thames Water Utilities
Swindon
06.1992 - 12.1997
- Customer accounting
- Written correspondance
- Answering enquiries over the phone
- Water Meter applications and account set up
Accounts Service Assistant
Lloyds Bank
Royal Wootton Bassett
05.1986 - 06.1992
- Cashiering
- Banking administration
- Assistant Supervisor
- Young persons account co-ordinator
Parent helper
Noremarsh Junior and Wootton Bassett Infants
Royal Wootton Bassett
09.2002 - 06.2017
- Supervising children on school trips
- Assistant in classroom
- Listening to children write
Volunteer
Prospect Hospice
Wroughton
04.2004 - 11.2005
- Preparing and handing out lunchtime meals to patients
Barista
The Crafty Coffee Pot
Royal Wootton Bassett, Wiltshire
02.1985 - 04.1986
- Greeting customers and taking their orders
- Hot and cold food preparation
- Serve at table
- Kitchen duties
Education
GCSEs - English Language
Wootton Bassett Comprehensive School
Royal Wootton Bassett, WiltshireGCSEs - English Literature
Wootton Bassett Comprehensive School
Royal Wootton Bassett, WiltshireGCSEs - Mathematics
Wootton Bassett Comprehensive School
Royal Wootton BassettGCSEs - Ceramics
Wootton Bassett Comprehensive School
Royal Wootton BassettArt -
Wootton Bassett Comprehensive School
Royal Wootton BassettSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Hard working
Affiliations
- Beekeeping, Art, Gardening and Running
Timeline
Receptionist
JTS AUTO LTD
10.2023 - Current
Barista
Jubilee Lake Cafe
02.2023 - 09.2023
Forecourt Sales Assistant
Esso
09.2022 - 10.2023
Forecourt Sales Assistant
Shell
01.2022 - 09.2022
Gardener
Self employed
01.2020 - 01.2022
Midday Supervisory Assistant
Noremarsh Junior School
04.2016 - 09.2021
Caretaker
Town Council
04.2013 - 04.2016
Volunteer
Prospect Hospice
04.2004 - 11.2005
Parent helper
Noremarsh Junior and Wootton Bassett Infants
09.2002 - 06.2017
Landlord/Property Development
Self employed
05.1997 - Current
Customer service advisor
Thames Water Utilities
06.1992 - 12.1997
Accounts Service Assistant
Lloyds Bank
05.1986 - 06.1992
Barista
The Crafty Coffee Pot
02.1985 - 04.1986
GCSEs - English Language
Wootton Bassett Comprehensive School
GCSEs - English Literature
Wootton Bassett Comprehensive School
GCSEs - Mathematics
Wootton Bassett Comprehensive School
GCSEs - Ceramics
Wootton Bassett Comprehensive School
Art -
Wootton Bassett Comprehensive School
Similar Profiles
Monfie BernardinoMonfie Bernardino
Clinical Sales Specialist at JTS SurgicalClinical Sales Specialist at JTS Surgical
Emanuel FunchesEmanuel Funches
Automotive Sales Professional at JTs Chrysler Dodge Jeep RamAutomotive Sales Professional at JTs Chrysler Dodge Jeep Ram
Mickaël SevinMickaël Sevin
responsable de chantier at JTSresponsable de chantier at JTS
Justin MiddletonJustin Middleton
FCO at wales and west utilitiesFCO at wales and west utilities
Alison BuckAlison Buck
Administration Officer at Post Office LtdAdministration Officer at Post Office Ltd