Helen Smyth

I am currently employed as an eCommerce Customer Service Administrator, where I take great satisfaction in assisting customers with their inquiries, resolving order issues, and addressing delivery complaints. I monitor deliveries and follow up on any delays, collaborating with both customers and eBay to identify prompt and appropriate solutions for all parties involved. Furthermore, I am responsible for ordering supplies for the Hub and managing telephone inquiries. I update the Shopiago inventory by adding or removing stock when items are replaced. I work closely with the operations lead to welcome and onboard new volunteers into the Hub. Prior to this position, I served as an eCommerce Sales Executive, where I was tasked with creating high-quality and accurate online listings. I conducted research and listed donated items, working towards daily targets on eBay and Shopiago platforms. Additionally, I am a fully qualified PAT tester.

• Resolved complex issues for enhanced customer experience.
• Assisted in the creation of training materials for new staff members.
• Streamlined administrative processes to enhance productivity.
• Coordinated with other departments for seamless service delivery.
• Improved customer satisfaction by promptly responding to enquiries.
• Maintained customer database, ensuring accuracy and confidentiality.
• Managed challenging situations with tact and diplomacy, maintaining positive relations.
• Guided customers through available options – resulting in informed decision-making.
• Liaised effectively with suppliers to ensure timely delivery of products and services.
• Balanced multiple tasks simultaneously – ensuring completion within set time frames.
• Liaised between customers and internal departments to address and resolve customer service concerns.
• Recorded information about inquiries and complaints within internal database.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Maintained detailed records, ensuring accurate data management.
• Liaised between customers and internal teams to streamline communication process.
• Handled confidential customer information responsibly, adhering strictly to data protection rules.
• Dealt with returns and exchanges to ensure customer satisfaction.
• Managed difficult situations for improved customer relations.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Collaborated with logistics team for efficient dispatch of orders.
• Resolved any discrepancies found during inventory counts promptly.

holiday Lettings, 03/2021 - Current

self-employed, Salford, Lancs

• Met and greeted guests at the site.

• Ensured guests received an excellent first impression by providing a warm and friendly welcome.

• keeping guests updated on local events, attractions, and tourist hotspots to provide updated information to guests.

• Effectively handling and managing guest complaints, resolving them promptly to maintain guest satisfaction.

• Ensured enjoyable customer experiences on their holiday by going the extra mile to accommodate needs.

• Keep the website up to date with photographs, reviews, and prices.

• taking payment for holidays, organizing cleaning and maintenance, and keeping up a five-star review.

Bar Staff Member, 04/1995 - 05/2012

Joseph Holts, Salford, Lancashire

• Mixed drinks and served wine, beer, and non-alcoholic beverages for multiple guests simultaneously.

• Processed cash, credit card and voucher payments using various payment methods.

• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.

customers' orders.

•Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Maintained brand image by maintaining a neat personal appearance.

• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide a personalised experience.

• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.

• Worked well within cohesive team to create friendly atmosphere customers enjoyed.

Ward clerk, 05/2003 - 08/2009

Salford Royal NHS Foundation Trust, Salford, Lancs

• Managed patient communications by answering phones and corresponding through email.

• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep the office running smoothly.

• Kept ward operations running smoothly and efficiently by implementing procedure and policy improvements.

• Coordinated communications between various departments to schedule meetings and inform the management on critical matters.

• Analysed data for accuracy before inputting into the system.

• Safeguarded sensitive and confidential data in compliance with security best practices.

• Booked and coordinated equipment maintenance to meet operational needs.

• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

• Responded promptly to incoming phone calls and emails for prompt, professional correspondence.

• Managed information on company databases for different organisational activities to track history and safeguard accurate information.

• Assembled and organised facts, data, and information on programmes as background intel for meetings, briefings, and reports.

• Supported staff with clerical tasks for well-maintained office administration.

• Made copies, faxed, and handled incoming and outgoing correspondence to promote smooth communications.

• Maintained organised filing systems, staff calendars and pending tasks, sorting incoming items for action and prioritising essential projects.

• Liaise with other departments for seamless operations within the ward.

•Responded promptly to phone and email inquiries.

•Maintained patient records for smooth hospital functioning

•ensure efficiency of ward operations with meticulous record keeping.